Mengukur kesuksesan website Rumah Sakit Darmo Surabaya menggunakan model Delone dan Mclean

Wulansari, Anita; Prapanca, Juniar Sandra; Inayati, Immah

doi:10.26594/teknologi.v11i1.2229

Cited by 4 publications

(4 citation statements)

References 4 publications

(4 reference statements)

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“…Dalam mengukur kualitas sistem Delone dan McLeane menggunakan beberapa indikator yang kemudian secara detail dijelaskan oleh Meilani et al (2020) yaitu kemudahan untuk digunakan (ease of use), keamanan (security), kecepatan akses (response time), kemudahan untuk diakses (ease of access) dan keandalan (reliability). Berdasarkan lima indikator tersebut, terdapat beberapa penelitian terdahulu yaitu Wulansari & Inayati (2021), Shahzad et al (2021) dan Seta & Hidayanto (2018) yang menyatakan bahwa kelima indikator tersebut merupakan indikator kualitas sistem.…”

Section: System Qualityunclassified

Pengaruh Kualitas Sistem, Kualitas Informasi, dan Kualitas Layanan terhadap Loyalitas Konsumen yang dimediasi oleh Kepuasan Konsumen dalam Berbelanja Online

Azzahrah Putri Haykal,

Ika Febrilia,

Terrylina Arvinta Monoarfa

2023

JBMK

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ABSTRACT The purpose of this research is to find out whether there is an influence of system quality, information quality, service quality on customer satisfaction and customer loyalty. This study uses a quantitative approach with SEM analysis using PLS Program. The results of this study are that there is a significant effect of system quality, information quality, and service quality on consumer satisfaction. Then the results of this study also show that there is a significant effect of system quality and service quality on consumer loyalty, while information quality has no significant effect on customer loyalty. Then the results of the study also show that there is a significant effect of information quality on consumer loyalty mediated by customer satisfaction, whereas there is no significant effect of system quality on consumer loyalty mediated by customer satisfaction and service quality on customer loyalty mediated by customer satisfaction. ABSTRAK Tujuan dari penelitian ini adalah untuk mengetahui apakah terdapat pengaruh kualitas sistem, kualitas informasi, kualitas layanan terhadap kepuasan konsumen serta loyalitas konsumen. Penelitian ini menggunakan pendekatan kuantitatif dengan analisis SEM menggunakan program PLS. Hasil dari penelitian ini adalah terdapat pengaruh yang signifikan kualitas sistem, kualitas informasi, dan kualitas layanan terhadap Kepuasan Konsumen. Kemudian hasil dari penelitian ini juga terdapat pengaruh yang signifikan kualitas sistem, dan kualitas layanan terhadap loyalitas Konsumen, sedangkan kualitas informasi tidak terdapat pengaruhtang signifikan terhadap loyalitas konsumen. Lalu hasil penelitian juga menunjukkan adanya pengaruh yang signifikan kualitas informasi terhadap loyalitas konsumen yang dimediasi oleh kepuasan konsumen, sedangkan tidak terdapat pengaruh yang signifikan kualitas sistem terhadap loyalitas konsumen yang dimediasi oleh kepuasan konsumen dan kualitas layanan terhadap loyalitas konsumen yang dimediasi oleh kepuasan konsumen.

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Section: System Qualityunclassified

Pengaruh Kualitas Sistem, Kualitas Informasi, dan Kualitas Layanan terhadap Loyalitas Konsumen yang dimediasi oleh Kepuasan Konsumen dalam Berbelanja Online

Azzahrah Putri Haykal,

Ika Febrilia,

Terrylina Arvinta Monoarfa

2023

JBMK

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“…Validitas konstruk responden dalam penelitian ini hingga 100 Mahasiswa dengan dilakukan pengujian (validitas konvergen dan validitas diskriminan). Nilai loading dikatakan tinggi dan valid bila memiliki nilai faktor loading lebih besar dari 0,7 [10] dan setiap konstruk nilai AVE harus lebih besar dari 0,5 untuk dikatakan baik [11]. Uji realibilitas (Cronbach's alpha dan Composite realiability).…”

Section: Evaluasi Outer Modelunclassified

Analisis Tingkat Kepuasan Pengguna Aplikasi Slims Menggunakan End User Computing Satisfaction Method

Can,

Muttakin,

Anofrizen

et al. 2023

ISI

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was built since 2014 and began to be implemented in the library since 2018 and has been running for 5 years, during its application there are several collections of books that are still incomplete, this results in students preferring books manually. In addition, there are still many users who do not understand using SLIMS by users fully. This study aims to measure the level of satisfaction of SLIMS users and offer recommendations for system improvement, the method used in this study is End User Computing Satisfication (EUCS) which has 5 variables in the method. The data obtained from this study was distributing questionnaires with a sample of 100 respondents. Data processing is carried out with the SEM-PLS technique and using the help of the SMART-PLS 4 system. The results of the analysis obtained at the level of user satisfaction with a value of 53.8%, This shows that users are happy with the usefulness of SLIMS and offers 4 recommendations for improvements to SLMS can be improved to function more effectively.

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“…Informasi yang diberikan disampaikan dalam berbagai macam bahasa, jenis, dan bentuk, menggabungkan gambar, teks, video, dan suara untuk memberikan informasi, meyakinkan, menjual, menyajikan perspektif, bahkan diharapkan dapat mengubah kepercayaan atau sikap. Kriteria situs web yang baik mencakup kegunaan, konten, desain, navigasi, dan interaktif (Wulandari, 2018).…”

Section: Mutu Websiteunclassified

Analisis Kualitas Website Dengan Metode Webqual 4.0 Dan Importance Performance Analysis

Ihsan

Hidayati

Mardinawati

2022

keuang. dan. bisnis.

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<em><span lang="EN">This study aims to analyze the quality of the Tokopedia website based on user perceptions using the WebQual 4.0 method. It is also meant to find out the gap between the level of performance and the level of user interest and indicators that are the main priority for improvement based on Importance Performance Analysis (IPA). The dimensions used in WebQual 4.0 consist of usability, information quality, and interaction quality. The sample in this study was 100 respondents using the Tokopedia website. Based on the results of research using WebQual 4.0, the website's quality has a WebQual Index score 0.85, which was good because it is close to 1,00. While based on Importance Performance Analysis, in quadrant one, four indicators need to improve their performance. The average value of the gap for each dimension is 0.24 gap for the usability dimension, -0.32 for the information quality dimension, and -0.32 for the interaction quality. The value of the most significant gap lies in the indicator that the Tokopedia Website guarantees the security of users' personal data information of -0.72, which means more attention and improvement should be given to the indicators with the most significant gap.</span></em>

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Mengukur kesuksesan website Rumah Sakit Darmo Surabaya menggunakan model Delone dan Mclean

Cited by 4 publications

References 4 publications

Pengaruh Kualitas Sistem, Kualitas Informasi, dan Kualitas Layanan terhadap Loyalitas Konsumen yang dimediasi oleh Kepuasan Konsumen dalam Berbelanja Online

Pengaruh Kualitas Sistem, Kualitas Informasi, dan Kualitas Layanan terhadap Loyalitas Konsumen yang dimediasi oleh Kepuasan Konsumen dalam Berbelanja Online

Analisis Tingkat Kepuasan Pengguna Aplikasi Slims Menggunakan End User Computing Satisfaction Method

Analisis Kualitas Website Dengan Metode Webqual 4.0 Dan Importance Performance Analysis

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