Memorable tourist experiences versus ordinary tourist experiences analysed through user-generated content

Bigné, Enrique; Fuentes-Medina, M. Lilibeth; Marrero, Sandra Morini

doi:10.1016/j.jhtm.2020.08.019

Cited by 60 publications

(43 citation statements)

References 62 publications

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“…The present study applies qualitative methodology on OTRs given the experiential basis of that type of data. A literature review confirms that other studies have also implemented qualitative methodology for the analysis of user-generated content (UGC), such as the work by Bigne et al (2020) that examined memorable tourist experiences and implemented a qualitative analysis of 8,074 online reviews. Additionally, Camilleri and Neuhofer (2017) conducted a quantitative online content analysis of 850 guest reviews on Airbnb.…”

Section: Methodssupporting

confidence: 53%

Value Co-creation in Non-profit Accommodation Platforms

2021

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Value co-creation, in the sharing accommodation sector, has been extensively analyzed but mainly with Airbnb as a reference and focusing mostly on guests’ perceptions. The aim of this study is to analyze the value co-created for users (guests and hosts) in the non-profit sharing accommodation platforms Couchsurfing and HomeExchange. This study also aims to analyze whether the co-created value of these platforms differs from that of for-profit platforms, along with how the outcomes, resources, and practices of the value co-creation process can help create wellbeing for individuals involved in the accommodation experience. Given that most of the existing literature on value co-creation in sharing accommodation platforms is based on Airbnb and guest perspectives, this study is a pioneer in analyzing how guests and hosts co-create value in the context of non-profit accommodation platforms using online travel reviews (OTRs) from non-profit platforms, and how the co-created value contributes to the wellbeing of the individuals involved. Results show that a set of tangible and intangible resources, such as the home and its amenities, helps users on non-profit platforms co-create value and that interaction and social practices between guests and hosts help co-create value for both groups. This implies that non-profit accommodation platforms may contribute more to the social dimensions of wellbeing of their users than for-profit platforms such as Airbnb where the host is typically absent from the experience. In addition, this study demonstrates that the co-created value in non-profit platforms depends on the modus operandi of each platform. On Couchsurfing, guests and hosts co-create more value from their social practices, and on HomeExchange, value co-creation depends more on tangible and intangible resources.

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Section: Methodssupporting

confidence: 53%

Value Co-creation in Non-profit Accommodation Platforms

2021

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“…The destination image is considered to be a key aspect of tourist decisionmaking [9][10][11][21][22][23]. The impact of tourism on countries and local destination economic growth has been widely confirmed [24][25][26] and boost the competition between countries in the tourism industry [27,28].…”

Section: Destination Imagementioning

confidence: 99%

“…Still, the experience of a tourism event starts before the trip in the planning and preparation phases. It continues after the tourist returns through the events' memory and communication [24,85,86]. This study considers three hypotheses in order to assess the relationship between tourist loyalty and the three variables: Hypothesis 7A.…”

Section: Tourist Experiencementioning

confidence: 99%

The Influence of Tourists’ Experience on Destination Loyalty: A Case Study of Hue City, Vietnam

et al. 2021

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This research focuses on the impact of the tourist experience on the relationship among destination image, tourist motivation, and tourist satisfaction on destination loyalty by examining the theoretical and empirical evidence on the causal relationship between constructs. A research model was proposed, in which nine hypotheses were developed, and the empirical data were collected from Hue city, which is a major tourist destination in Vietnam. A total of 204 questionnaires were returned, and the data were analyzed using PLS-SEM. The moderating effect of the tourist experience on the impact of the destination image, tourist motivation, and tourist satisfaction on destination loyalty is analyzed in this article. The proposed conceptual model was tested, and the results reveal a significant relationship between the two constructs to destination loyalty (destination image and tourist satisfaction). Furthermore, the findings support the proposed destination loyalty model: destination image, tourist satisfaction directly influenced destination loyalty, and tourist experience play an important role as a moderator in the relationship between tourist motivation and tourist loyalty.

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“…However, as a multifaceted concept, there is little agreement on the theorizations and measurement of memorable tourism experience (Bigné et al, 2020). Existing scales fail to adequately capture what makes a tourism experience memorable (Tung & Ritchie, 2011) and unstructured techniques provide richer accounts of tourist experiences (e.g., Bosangit et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

Memorable tourism experience: A review and research agenda

Hosany

Sthapit

Björk

2022

Psychology and Marketing

116

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A decade of research has produced substantial results but the theorization of memorable tourism experience, often drawing on positive and environmental psychology, remains fuzzy and fragmented. Adopting state‐of‐the art practices, this study systematically reviews, synthesizes, and integrates the extant body of knowledge across multiple literature streams on memorable tourism experience. Our review indicates that research in this field has a geographical bias, largely neglects negative experiences, and mainly employs quantitative methods. We identify several gaps in the literature and propose the following seven recommendations for future research: (1) caution when using the memorable tourism experience scale; (2) the need for cross‐cultural studies; (3) positive and negative dimensions in conceptualizing memorable tourism experience; (4) overcoming the limitations of self‐report measures; (5) engaging in mixed methods research; (6) integrating suppliers' perspectives; and (7) combining theories, concepts, and disciplines. This study serves as a foundation for researchers and provides a holistic understanding of memorable tourism experience.

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Memorable tourist experiences versus ordinary tourist experiences analysed through user-generated content

Cited by 60 publications

References 62 publications

Value Co-creation in Non-profit Accommodation Platforms

Value Co-creation in Non-profit Accommodation Platforms

The Influence of Tourists’ Experience on Destination Loyalty: A Case Study of Hue City, Vietnam

Memorable tourism experience: A review and research agenda

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