Medical information delivered to patients: Discrepancies concerning roles as perceived by physicians and nurses set against patient satisfaction

Moret, L.; Rochedreux, Annie; Chevalier, Stéphanie; Lombrail, Pierre; Gasquet, Isabelle

doi:10.1016/j.pec.2007.09.011

Cited by 51 publications

(70 citation statements)

References 38 publications

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“…Moret et al found that nurses and physicians did not agree on patient information materials, so that nurses considered their role to be more important than what the physicians gave them. 50 However, this finding is inconsistent with that of Park's study, in which nurses stated that information about medicine and treatment was not their responsibility. 2 On the other hand, there is incongruence between nurses' and patients' perceptions regarding the nurses' role in PE.…”

Section: 51mentioning

confidence: 75%

“…38,48 Managerial and organizational support is an important element for the implementation of high-quality PE. 49,50 The result of a study that was conducted in Iran showed that nurses were well informed of the importance of patient education and had accepted this role in clinical settings, but no managerial support was available to them for doing this activity. 3 Moreover, other studies showed that hospital managers have less emphasize on PE.…”

Section: Exploring Factors Influenc-mentioning

confidence: 99%

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Patient education among nurses: bringing evidence into clinical applicability in Iran

2016

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Objective. The aim of this study was to present a comprehensive review of the literatures describing barriers and facilitators of patient education (PE) perceived by Iranian nurses in order to explain clinical applicability of patient education. Methods. Review of the literature was undertaken using the international databases including PubMed/Medline, Scopus, ScienceDirect, as well as Google Scholar. Also, Persian electronic databases such as Magiran, SID and IranMedex were searched. Electronic databases were searched up from conception to September 2014 using search terms: "patient education", " patients education", "patient teaching", "patient training", "nurse", " nurses", " nursing", " and "Iran". Only studies were included that were related to barriers and facilitators of PE among Iranian nurses. Results. Twenty-seven studies were included. The main influential barriers were categorized into three major areas: 1) Nurserelated factors: nursing shortage 2) Administrationrelated factors: unsupportive organizational culture, and 3) Patient-related factors: low compliance. The most perceived facilitators were recognized as "increasing, selecting and training special nurses for providing PE" and "providing PE courses for nurses and appropriate facilities for PE". Conclusion. Iranian nurses encounter barriers in PE, and the most frequently encountered barriers were related to administration factors. These findings have implications for administrators and managers in health settings. In order to promote PE among nurses, administrators should create a supportive environment and use effective strategies to smooth the progress of PE by nurses in their practice in order to ensure optimal outcomes for patients. "educación del paciente", "educación de pacientes", "enseñanza del paciente", "entrenamiento del paciente", "enfermera", "enfermeras", e "Irán". Solo se analizaron los estudios relacionados con las barreras y facilitadores de EP entre enfermeras iraníes.Resultados. Se incluyeron 27 estudios. Las principales barreras se clasificaron en tres grandes áreas: 1) Factores relacionados con la enfermería: escasez de este recurso humano, 2) Factores relacionados con la administración: inapropiada cultura organizacional y 3) Factores relacionados el paciente: bajo cumplimiento. Los facilitadores más percibidos se reconocieron como "el aumento, la selección y formación especial de las enfermeras para proporcionar EP" y "disponibilidad de cursos de EP para las enfermeras y la disponibilidad de instalaciones adecuadas para brindar el EP". Conclusión. Las enfermeras iraníes encuentran barreras en la EP, siendo las más frecuentes las relacionadas con factores de la gestión de los recursos. Estos resultados tienen implicaciones para los administradores y directivos de las instituciones de salud, pues para promover que las enfermeras en su práctica brinden la EP, se debe crear un ambiente de apoyo y utilizar estrategias eficaces con el fin de garantizar resultados óptimos en los pacientes.Palabras clave: educación del paciente c...

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Section: 51mentioning

confidence: 75%

Section: Exploring Factors Influenc-mentioning

confidence: 99%

Patient education among nurses: bringing evidence into clinical applicability in Iran

2016

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“…Patient satisfaction is referred as the judgement made by a recipient of care as to whether their expectations for care have been met or not (Palmer, Donabedian, & Pover, 1991). Patient satisfaction with medical care is a multidimensional concept, with a dimension that corresponds to the major characteristics of providers and services (Ware, Snyder, Wright, & Davies, 1983;Donahue, Piazza, Griffin, Dykes, & Fitzpatrick, 2008;More, Rochedreux, Chevalier, Lombrail, & Gasquet, 2008;Abdul Majeed, Habib, & Rafiqul, 2011). Within the health care industry, patient satisfaction can be considered as an important component and measure of the quality of care (Salisbury et al, 2005).…”

Section: Customer Satisfactionmentioning

confidence: 99%

Perceptions of Service Quality and Behavioral Intentions: A Mediation Effect of Patient Satisfaction in the Private Health Care in Malaysia

Aliman¹,

Mohamad²

2013

IJMS

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This study attempts to examine the mediation effect of satisfaction on service quality perception and intentions behavior of private hospital outpatients in Malaysia. 300 hospital outpatients were selected as the sample size. Regression analysis was run to test the hypotheses. Based on the 273 completed data, the results provide support for the association between perceived service quality dimensions (tangibles, assurance, and empathy) and behavioral intentions. The results also confirm that service quality perception is an antecedent of intentions. In addition, tangibility, reliability and assurance are important predictors of satisfaction, and satisfaction has a strong positive relationship with intentions. In short, service quality drives satisfaction which in turn drives behavioral intentions. The finding also indicates that satisfaction partially mediates the relationship between perceived service quality and behavioral intentions. As a result, the strength of the perceived service quality-behavioral intentions relationship becomes weaker when satisfaction is considered. Theoretical and managerial implications of the findings are also discussed.

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“…In several studies, knowledge of teaching and learning was considered to be important, and a need for more education, training and skills to undertake patient teaching was emphasized [15] [16]. Although some studies [17] [18] show that nurses feel competent in their teaching role, others point to lack of training and lack of confidence as contributing factors in nurses' reluctance to conduct patient education [15] [16]. Another aspect of competence is the significance of having factual knowledge, which means knowing what to teach [16].…”

Section: Introductionmentioning

confidence: 99%

Factors Influencing Practice of Patient Education among Nurses at the University College Hospital, Ibadan

Oyetunde¹,

Akinmeye²

2015

OJN

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Patient education is the process of influencing patient behaviour and producing the changes in knowledge, attitudes and skills necessary to maintain or improve health. Health education may be general preventive, health promotion or diseases specific education. With an education system in place, patients will be satisfied with care, patients will be healthier, and will seek medical services less frequently. There is little or no documentation on the practice of patient education at the University College Hospital, Ibadan. The aim of this descriptive study was to explore factors influencing the practice of patient education among nurses at the University College Hospital, Ibadan. Stratified and simple random sampling techniques were used in selecting 200 nurses at the University College Hospital Ibadan. A self-designed questionnaire was used to collect data. Statistical package for social sciences version 15 (SPSS 15) was used in analysing data. The study revealed that the knowledge and practice of patient education among the nurses in University College Hospital was high and the knowledge was found to be significantly associated with its practice (X 2 = 7.89, p = 0.017). The working experience of nurses does not determine whether they practice patient education or not. Almost all the respondents (70% -90%) in this study affirmed that the nurses' experiences, cultural barriers, work place culture, lack of time, heavy workload, insufficient staffing, and the complexity of patients' condition were important factors that influenced the practice of patient education. In conclusion, nurses at the University College Hospital have good knowledge and positive attitude towards patient education but could not practice effectively. A more critical approach in addressing heavy workload, insufficient staffing, among others is needed to improve patient education. Further studies should be carried out on developing nurses' roles as patient educators.

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Medical information delivered to patients: Discrepancies concerning roles as perceived by physicians and nurses set against patient satisfaction

Cited by 51 publications

References 38 publications

Patient education among nurses: bringing evidence into clinical applicability in Iran

Patient education among nurses: bringing evidence into clinical applicability in Iran

Perceptions of Service Quality and Behavioral Intentions: A Mediation Effect of Patient Satisfaction in the Private Health Care in Malaysia

Factors Influencing Practice of Patient Education among Nurses at the University College Hospital, Ibadan

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