Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline employees of star–rated hotels in Accra

Ampofo, Emmanuel Twumasi

doi:10.1016/j.jhtm.2020.06.002

Cited by 73 publications

(83 citation statements)

References 58 publications

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“…Past studies have found that there is a negative reciprocal social exchange relationship between abusive supervisors and employees (Cropanzano et al, 2017), and abused employees would take a negative attitude toward the organization as reciprocation for the abusive supervision. Abusive supervision can affect subordinates' trust of their leaders and reduce their job satisfaction (Tepper, 2007;Velez and Neves, 2017), resulting in a reduction in affective commitment (Tepper, 2007;Wang and Peng, 2015;Ampofo, 2020), which has been confirmed in the context of Chinese hotels in this study. In addition, since abusive supervision is a subjective feeling of subordinates (Tepper, 2000), many supervisors may sometimes not realize their abusive behavior toward their subordinates.…”

Section: Discussionsupporting

confidence: 71%

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

2021

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Abusive supervision is quite common in the service industry. Employees’ proactive customer service performance is essential for the long-term development of service enterprises. This study enriches the antecedents of proactive customer service performance from a new theoretical perspective by incorporating the analysis of abusive supervision into the theoretical framework and fills the research gap between customer orientation and proactive customer service performance. Based on Affective Events Theory and Social Cognitive Theory, this study established the structure equation model between abusive supervision and proactive customer service performance mediated by affective commitment and customer orientation. Utilizing structural equation modeling, a negative association between abusive supervision and proactive customer service performance was found, and affective commitment and customer orientation act as the mediators between abusive supervision and proactive customer service performance. In addition, the implications for future study were also discussed.

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Section: Discussionsupporting

confidence: 71%

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

2021

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“…Employees who carry out their work with a happy heart without any pressure always give their best results and can increase employee commitment to the company (Tania dan Sutanto, 2013in Maulidyansah, (2015). This research supports Lacap (2018), Kaur (2020), Faraji et al (2015), Ampofo (2020), Abdulwahab (2016), Juevesa (2020), Istiningsih (2020), andBrunetto et al (2012) which show that affective commitment plays an important role in the relationship between employee engagement and job satisfaction.…”

Section: The Effect Of Employee Engagement On Job Satisfaction Through Affective Commitmentsupporting

confidence: 83%

The Effect of Employee Engagement on Job Satisfaction through Affective Commitment at PT Ultra Medika Surabaya

Mauliddya

2021

JBMR

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The purpose of this study was to determine the effect of employee engagement on job satisfaction through affective commitment in employees of PT. Ultra Medika Surabaya. The type of this research is quantitative research with saturated sample technique supported by a sample of 30 employees at PT. Ultra Medika Surabaya. The results of statistical analysis of this study using PLS (Partial Least Square) with PLS 6.0 warp software prove that employee engagement and affective commitment have a significant positive effect on job satisfaction, while employee engagement has a significant positive effect on affective commitment.

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“…Affective commitment occurs when we identify with and have an emotional attachment for an organization (Ampofo, 2020; Arshadi & Hayavi, 2013; Fullerton, 2003; Meyer & Allen, 1987; Naim & Lenka, 2017). Buchanan (1974) has defined affective commitment as “passion and attachment” to the values and objectives of an organization to which members belong.…”

Section: Introductionmentioning

confidence: 99%

Influence of residents' perceptions of tourism development on their affective commitment, altruistic behavior, and civic virtue for community

Tang

Kang

Lee

2021

Journal of Tourism Research

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Using indigenous minorities in Xijian Miao Village in China as a case research, this research examined how residents' perceptions of tourism development could influence their affective commitment, altruistic behavior, and civic virtue. A total of 449 residents took part in the survey. Using structural equation modeling (SEM), this study found that affective commitment was significantly influenced by perceptions of tourism development. It also found that altruistic behavior and civic virtue had a positive relationship with residents' affective commitment.

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Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline employees of star–rated hotels in Accra

Cited by 73 publications

References 58 publications

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China

The Effect of Employee Engagement on Job Satisfaction through Affective Commitment at PT Ultra Medika Surabaya

Influence of residents' perceptions of tourism development on their affective commitment, altruistic behavior, and civic virtue for community

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