“…Business adopt knowledge management strategies to improve their competitiveness, generate value and ensure their sustainability (Lew et al , 2013; Mills and Smith, 2011; North and Kumta, 2018; Paulova et al , 2017; Satyendra and Andrew, 2013). Knowledge management involves identification, acquisition, organization, storage, socialization, evaluation, application and knowledge distribution (Becerra and Sabherwal, 2014; Beesley and Cooper, 2008; Dalkir, 2005), activities supported by the culture, people, structure, processes and technology of the organization – a set of factors considered knowledge management enablers (Rodríguez Gómez, 2006; Baskaran, 2018; Shah and Kant, 2018). Knowledge management incorporates frameworks and processes used by organizations and management to carry out an effective knowledge acquisition (Milton, 2007; Rachelle and Krishna, 2013), highlighting the contribution of diverse disciplines like knowledge engineering (Secundo et al , 2015; Kendal and Creen, 2007; Liebowitz, 2001).…”