Media Effects on Group Collaboration: An Empirical Examination in an Ethical Decision‐Making Context

Sarker, Saonee; Sarker, Suprateek; Chatterjee, Sutirtha; Valacich, Joseph S.

doi:10.1111/j.1540-5915.2010.00291.x

Cited by 21 publications

(8 citation statements)

References 113 publications

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“…That is, such technologies lead to shifts in team decisions and help teams coalesce around these decisions. Previous studies (e.g., Dennis et al 2008, Sarker et al 2010, Zhang et al 2011 investigate the relationship between technology usage and team interaction, using communication content to measure group social dynamics (Chung andPennebaker 2014, Gonzales et al 2010). Building on this work, we examine how VRT use is associated with group cohesion, as measured through language use.…”

Section: Use Of Vrts and Group Cohesionmentioning

confidence: 99%

Using Technology to Persuade: Visual Representation Technologies and Consensus Seeking in Virtual Teams

Peng

Lurie

Slaughter

2019

Information Systems Research

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Although Fogg's (1999, 2003) ideas of persuasive technologies are widely accepted, few attempts have been made to test his ideas, particularly in a team context. In this article, we 1) theoretically extend Fogg's ideas by identifying contexts in which virtual teams are more likely to use persuasive technologies; 2) empirically measure technology visualness, a factor that likely makes technologies more or less persuasive; and 3) assess the association between the use of persuasive technologies, judgment shifts, and forecast performance in a real-world virtual team context. We identify visual representation technologies (VRTs) as a class of technologies used by virtual teams to select, transform, and present data in a rich visual format. We propose that such technologies play a persuasive, as well as diagnostic, role in virtual team decisions. Over a three-year period, we examine the daily chat room discussions and decisions of a virtual team that makes smog forecasts with large economic and health consequences. We supplement regression models of field data with an experiment, interviews with team members, and analyses of imagery processing and group cohesion in team language use. Experiment results show that, relative to non-VRTs, the use of a VRT in a forecasting task increases imagery processing. Field data results show that team members increase their use of VRTs during chat room discussions when initial team consensus is low and the environment is more exacting. Greater use of VRTs in team discussions relates to greater shifts in the initial to final consensus forecasts of the team and greater odds of the team shifting its forecast policy to issue a smog alert. Increased use of VRTs is associated with lower forecast bias but is not significantly associated with forecast accuracy. VRT use is also associated with greater imagery processing and increased group cohesion, as shown through language use.

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Section: Use Of Vrts and Group Cohesionmentioning

confidence: 99%

Using Technology to Persuade: Visual Representation Technologies and Consensus Seeking in Virtual Teams

Peng

Lurie

Slaughter

2019

Information Systems Research

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“…MST identifies transmission velocity, parallelism, symbol sets, rehearsability, and reprocessability as media capabilities that commonly affect communication outcomes (Dennis et al, 2008;George et al, 2013). We also consider anonymity to be an important media capability in the context of online consumer fraud because it has been shown to reduce normative social pressures and perceptions of social presence (Nunamaker et al, 1991;Froomkin, 1996;Davenport, 2002;Sarker, Sarker, Chatterjee, & Valacich, 2010).…”

Section: Figure 1 Model Of Media Effects and Fraud Rationalizationmentioning

confidence: 99%

The Effects of Media Capabilities on the Rationalization of Online Consumer Fraud

Harrison¹

2018

JAIS

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This research develops and tests a model of online consumer fraud to determine how the capabilities of communication technologies affect the rationalization of fraudulent behaviors. The model is based on research about the rationalization of fraud, media capabilities, and computer-mediated deception. This investigation empirically tests this model by analyzing 459 Facebook advertisements and 1,896 surveys completed by university students. The findings indicate that the capabilities provided by communication technologies affect the extent to which media mask cues of deceit and dehumanize others. As a result, some media capabilities increase one's willingness to engage in fraudulent behaviors while other capabilities deter those actions. Media capabilities that mask cues of deceit and reduce social presence increase the inclination of individuals to rationalize fraudulent activities, while media capabilities that expose cues of deceit and increase social presence deter individuals from rationalizing acts of fraud. Media offering greater capabilities for reprocessability and transmission velocity decrease the inclination to rationalize fraud, whereas greater capabilities for anonymity, rehearsability, and parallelism increase the inclination to rationalize fraud. In contrast, symbol set variety does not appear to significantly affect the inclination to rationalize fraud.

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“…Anonymity represents the extent to which a message or information about its sender is perceived to be inaccessible to others [39]. Researchers have consistently found that anonymity influences communication [2,18,40,41]. Anonymity lowers social inhibitions and encourages participation, resulting in a wider range of innovative ideas during group tasks [39].…”

Section: Hypotheses Developmentmentioning

confidence: 99%

“…This undercuts personal influence, making it harder to assert desires or to influence others. Anonymity reduces pressure to conform and fear of punishment [2,18,40]. Perhaps this is why persuading a stranger on the internet is such a fruitless endeavor.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

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Rethinking Media Synchronicity Theory: Examining the Cooperative Assumption

Windeler¹,

Harrison²

2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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Much of information systems (IS) literature assumes team members have completely aligned goals. In practice, people interpret goals to suit personal agendas, even when they are collaborating. This motivates our examination of the cooperative assumption in Media Synchronicity Theory (MST)-a leading IS theory of communication performance. We assess the boundaries of MST by relaxing the assumption of cooperation. Our results support MST for explaining communication and task performance in a cooperative context. However, MST was insufficient to capture how media capabilities influence performance in a non-cooperative context. Our study shows that relaxing the assumption of cooperation changes MST in profound ways-altering which media capabilities are central to the model and the very processes that underlie communication. 2.1. Communication Performance Dennis et al. [4] define communication performance, the key dependent variable in their model, as the development of shared understanding. When people are cooperating, shared understanding is a meaningful way to assess communication. However, when people are not cooperating and their personal goals are not aligned, shared understanding may not reflect a successful exchange [7]. In our first departure from MST, we reconceptualize communication performance by distinguishing between cooperative communication performance (for which we use Dennis et al.'s [4] definition) and non-cooperative communication performance. Cooperation is "the act of working together to one end" [8, p. 8]; non-cooperation represents working together, but relaxes the constraint that a goal is shared amongst communicants [9]. The "ends" to which each person strives may be partially or completely incongruent, and individuals may conceal or distort the information they share with others to garner beneficial outcomes [9, 10]. Non-cooperative communication does not assume that a mutually accepted common goal exists between communicants [9]. This is a departure from MST, which assumes goals are completely congruent. When people are working toward incongruent goals, they will try to influence one another to maximize their self-interest and achieve their goal [8]. The assertion of social influence through coercion, deception, and persuasion represents one of the most common forms of non-cooperative communication [9, 11]. In this paper we conceptualize non-cooperative communication performance as the extent to which a person can influence others. When a medium enhances one's personal influence over others, there is a greater likelihood of maximizing task performance.

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Media Effects on Group Collaboration: An Empirical Examination in an Ethical Decision‐Making Context

Cited by 21 publications

References 113 publications

Using Technology to Persuade: Visual Representation Technologies and Consensus Seeking in Virtual Teams

Using Technology to Persuade: Visual Representation Technologies and Consensus Seeking in Virtual Teams

The Effects of Media Capabilities on the Rationalization of Online Consumer Fraud

Rethinking Media Synchronicity Theory: Examining the Cooperative Assumption

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