Measuring Users’ Value Experience on a Travel Website (e-Value)

Mohd‐Any, Amrul Asraf; Winklhofer, Heidi; Ennew, Christine

doi:10.1177/0047287514522879

Cited by 95 publications

(69 citation statements)

References 102 publications

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“…In the context of experiential consumption, such as that of culture, heritage, leisure, sports, or tourism, perceived value is considered as an important antecedent to customer satisfaction (Cronin, Brady, & Hult, ; Gallarza & Gil Saura, ; Williams & Soutar, ). It has also been found that there is a significant positive relationship between tourist perceived value and tourist satisfaction (Gallarza & Gil Saura, ; Mohd‐Any, Winklhofer, & Ennew, ; Prebensen, Woo, & Uysal, ; Williams & Soutar, ). Hence, perceived value has recently become a focal construct of interest among researchers in the hospitality and tourism field.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Halal holidays: How is value perceived by Muslim tourists?

Rodrigo

Turnbull

2019

Journal of Tourism Research

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This study explored the perceived values considered by Muslims when undertaking a halal holiday. The data for the study were gathered via 21 semistructured interviews conducted among Sri Lankan Muslims. Incorporating the theory of consumption values developed by Sheth, thematic analysis was used explore the key perceived consumption values that Muslim travellers associated with halal tourism. The findings of the study demonstrate that the perceived value associated with halal holidays is multidimensional, comprising both consumption and Islamic religious values such as Iman (faith), which refers to the conscience, and suggest that “Muslims should act within the Sharia (Islamic Law), and only choose what is halal and remember Allah when making decisions”. This study contributes to the body of knowledge on consumer perceived values by emphasizing that in the context of halal holidays, Islamic values captured by Iman play a significant role in customer expectations regarding perceived consumption values. Thus, tourism and hospitality organizations need to develop products and services that are Sharia‐compliant. Such initiatives would enable tourism and hospitality firms to demonstrate their responsiveness to specific cultural needs.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Halal holidays: How is value perceived by Muslim tourists?

Rodrigo

Turnbull

2019

Journal of Tourism Research

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“…Tourism studies disclose that perceived value affects satisfaction positively (e.g., Gallarza & Soura, 2006;Mohd-Any, Winklhofer, & Ennew, 2015;Prebensen, Woo, & Uysal, 2014;Williams & Soutar, 2009). Among them, Williams and Soutar (2009) study the relationship between perceived value, satisfaction, and behavioural intention.…”

Section: Perceived Experience Value and Satisfactionmentioning

confidence: 99%

Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption

2017

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This study explores the effects of participation, namely co-creation and mastering, on the perceived value of consumers' experience and satisfaction. Co-creation comprises both physical and psychological (mental) participation, and mastering represents consumers' self-perceived knowledge and skills in taking part in experiential activities. Adventure tourism is chosen as an empirical case to put forward participation practices and their effects in an experiential consumption setting. The present work uses a logit model for the model estimation that considers the relationships between participation and satisfaction directly and through value perception.The study results reveal that consumers' mastering and psychological co-creation are significant for value perception. The study also finds value perception to mediate the relation between participation and satisfaction. Consequently, consumers' participation augments satisfaction by creating value in the experience. This study contributes to the theory in two ways. First, it reveals the importance of including the mastering and co-creation dimensions in acknowledging consumers as resource integrators for value creation in experiences. Second, the study shows that satisfaction in experiential consumption evolves through consumers' participation in creating their own perceived value of the experience, indicating innovation potential for the tourism industry.

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“…In interactive technology, perceived control has been defined as the extent to which users feel that they have the skills to manage their actions while shopping on an online website (Mohd-Any et al 2015).…”

Section: Hypothesis 3 (H3)mentioning

confidence: 99%

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

López

Virto

Gutiérrez

2018

Administrative Sciences

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While most research on electronic commerce has focused on customer behaviour according to websites' functional tasks, consumers are influenced by many other factors such as website content and design, especially in online food shopping. This is the first study that aims to examine which variables best explain satisfaction and behavioural e-loyalty (to return to the website and purchase) regarding online local food shopping. It empirically tested a model with a local food e-commerce website using a sample of 305 real e-buyers. The partial least squares structural equation modeling (PLS-SEM) technique was used to estimate the structural relationships. The findings revealed that all the tasks of a website could be strategically designed to enhance users' loyalty, and stressed the importance of measuring how all website features jointly influence perceived flow and control. This study makes a significant contribution to the consumer literature that deals with local food websites, a subject which is currently under-researched, and the eventual impact on behavioural e-loyalty.

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Measuring Users’ Value Experience on a Travel Website (e-Value)

Cited by 95 publications

References 102 publications

Halal holidays: How is value perceived by Muslim tourists?

Halal holidays: How is value perceived by Muslim tourists?

Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption

Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

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