Measuring the quality of governmental websites in a controlled versus an online setting with the ‘Website Evaluation Questionnaire’

Elling, Sanne; Lentz, Leo; Jong, Menno D.T. de; Bergh, Huub van den

doi:10.1016/j.giq.2011.11.004

Cited by 75 publications

(60 citation statements)

References 41 publications

(58 reference statements)

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“…A number of new methodologies, tools, and techniques are proposed to assess the usability of website and improve them [9,11,24,25,26,27,28,29,30]. The majority of them contains the criterion on navigation [11,24,25,27,28,29].…”

Section: Literature Reviewmentioning

confidence: 99%

“…The majority of them contains the criterion on navigation [11,24,25,27,28,29]. Cebi [25] proposes a new quality evaluation model and claims that the technical adequacy is the most important characteristic.…”

Section: Literature Reviewmentioning

confidence: 99%

“…It is a superordinate concept to include navigation, accessibility, speed, and system availability. Elling et al [27] propose a new methodology for evaluating the websites. The website evaluation questionnaire that they propose has seven multi-dimensional structure (i. e., ease of use, hyperlinks, structure, relevance, comprehension, completeness, and layout).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Most studies on content analysis have used dichotomies to assess website content [2,7,11,32], applying the subjective judgments of researchers or evaluators [4,24,27,28,29,39,40,41]. Many researchers have evaluated websites according to whether specific content is or is not there or whether it is accurate or not.…”

Section: Content Analysismentioning

confidence: 99%

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A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

Kwon¹,

Jeong²

2015

Journal of Internet Computing and Services

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With the increasing influence of online media, company websites have become important communication channels between companies and customers. Companies use their websites as a marketing tool for a variety of purposes, including enhancing their image and selling products or services. Many researchers have examined the criteria, methods, and tools for website evaluation, but most have focused on usability. Prior content analyses have focused not on text content but on website components, an approach likely to produce subjective evaluations. This study attempts to objectively evaluate company websites by utilizing text mining. We analyze the usefulness of company websites by presenting visualized outputs from a business perspective, allowing practitioners to easily understand the results of the website evaluation and use them in decision making. To demonstrate our method empirically, we selected a company with a number of affiliates in Korea and analyzed the text content of their websites to assess their usefulness using natural language processing and graphics packages in R. Practitioners can easily employ our objective evaluation method, and researchers can use it to gain a new perspective on website evaluation.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Content Analysismentioning

confidence: 99%

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A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

Kwon¹,

Jeong²

2015

Journal of Internet Computing and Services

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“…It should be noted that quality is defined by a model composed of characteristics and features/criteria describing its various components [8]. In the literature, there are many methods used to assess the quality of Internet websites, with the most formalized of those including: eQual [9], Ahn [10] SiteQual [11], Web Portal Site Quality [12] and Website Evaluation Questionnaire [13]. They have been widely used in both academic work [14] and business practice [15].…”

mentioning

confidence: 99%

Integration of Domain Ontologies in the Repository of Website Evaluation Methods

Ziemba

Jankowski

Wątróbski

et al. 2015

Annals of Computer Science and Information Systems

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Abstract-Many methods can be used for the evaluation of website quality. While they can be used for different purposes and require different assessment approaches it is not easy to select proper method adequate to the needs. Presented research is focused on building a repository of knowledge about the methods for the assessing the quality of website. The repository in the form of ontologies covers various methods of quality assessment and makes possible their proper selection. Proposed approach was verified with main methods and the resulting ontology can act as a repository of domain knowledge.

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Conveying colour research to design practice: Design and evaluation of aweb‐basedcolour tool

Won

2020

Color Research & Application

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This study presents a practice‐based research project to develop a colour tool prototype intended to convey colour research to design practice. Both the prototype design and its evaluation by experts are described. A web‐based prototype for a colour tool was cocreated with eight experienced designers and brand managers. The developed prototype is a visual and interactive website that predominantly provides research data on colour meanings in different product categories and cultures. In the evaluation study, an e‐mail survey of experts was conducted to assess the prototype. A senior manager at a leading US colour company and seven academics in the fields of colour, branding and graphic design participated in the survey. As for the results, the prototype generally was deemed useful for design practice. The outcome also emphasized that the prototype has strong potential to play a significant role in providing colour insights and supporting colour judgments, strategy and inspiration. However, the experts also raised several issues concerning the data's scope, an insufficient number of prototype web pages, product category choices, legal issues, data presentation method, data source clarity, and data management. The study's findings provide insight into how colour research can be delivered to design practice using a colour tool.

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Measuring the quality of governmental websites in a controlled versus an online setting with the ‘Website Evaluation Questionnaire’

Cited by 75 publications

References 41 publications

A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

A Content Analysis for Website Usefulness Evaluation: Utilizing Text Mining Technique

Integration of Domain Ontologies in the Repository of Website Evaluation Methods

Conveying colour research to design practice: Design and evaluation of aweb‐basedcolour tool

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