Measuring the impact of soft and hard quality practices on service innovation and organisational performance

Khan, Bilal Ahmad; Naeem, Hummayoun

doi:10.1080/14783363.2016.1263543

Cited by 52 publications

(74 citation statements)

References 81 publications

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“…Secondly, the findings of this study supports the view that innovation contributes towards improved business performance. In addition, these findings supports the results of previous studies by Khan and Naeem (2016) and Thankur and Hale (2013) that discovered that there existent of a positive influence of service innovation on the financial and nonfinancial performance.…”

Section: Conclusion and Discussionsupporting

confidence: 90%

“…In addition, these previous studies are conducted in other sectors of the economy such as manufacturing, engineering, construction and SMEs rather than exclusively in the motor vehicle retail/dealership sector which present a gap for the proposed study. Innovation studies, particularly, service innovation studies conducted in manufacturing and service industries, (Rangus & Slavec, 2017;Parris et al, 2016;Khan & Naeem, 2016;Zhang et al, 2015;Chang et al, 2014;Kindström & Kowalkowski, 2014;Chong & Zhou, 2014;Kindström, 2013;Salunke et al, 2013;Thakur & Hale, 2013;Ordanini et al, 2013;Janeiro et al 2013;Pesämaa et al, 2013).…”

Section: 2mentioning

confidence: 99%

“…Parris et al (2016) explored on the challenges experienced in implementing service innovation in the context of athletic department, and this study uncovered that coordinating adoption, obtaining commitment (buy-in), developing competency, estimating costs and developing contents as key challenges. In another service innovation study, Khan and Naeem (2016) investigated service innovation within telecommunication service industry by determining the relationships between quality practices, service innovation and business performance.…”

Section: 2mentioning

confidence: 99%

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Exploring the innovative financing techniques of motor vehicle dealerships

Makgopa¹

2019

JBRMR

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Motor vehicle dealership are confronted with an excessive competition and are resorting on innovative techniques to retain customers. The purpose of this paper is to identify different innovative financing techniques being adopted by motor vehicle dealership. A qualitative research method was used to address the research purpose of this paper. A content data analysis was followed in analysing the primary data gathered during the study. The findings of this paper uncovered that different innovative financing techniques are used by motor vehicle dealerships in an attempt to remain competitive. Recommendations to the managers of motor vehicle dealerships and future research directions are provided in this paper.

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Section: Conclusion and Discussionsupporting

confidence: 90%

Section: 2mentioning

confidence: 99%

Section: 2mentioning

confidence: 99%

See 1 more Smart Citation

Exploring the innovative financing techniques of motor vehicle dealerships

Makgopa¹

2019

JBRMR

View full text Add to dashboard Cite

show abstract

“…Construct validity comprises convergent validity and discriminant validity. Convergent validity determines the degree to which multiple items coincide to measure the same concept [63]. To measure convergent validity, we calculated the Average Variance Extracted (AVE) of each construct and compared it with that construct's correlation with the other constructs.…”

Section: Results Of the Confirmatory Factor Analysis (Cfa)mentioning

confidence: 99%

“…SEM is a statistical technique rather confirmatory in testing research hypotheses representing relationships between latent variables or constructs [61]. In addition, SEM allows for the simultaneous analysis of a series of causal relationships between multiple constructs [63]. We tested the model depicted in Fig 2 using the Maximum Likelihood estimation method and software program IBM SPSS Amos 23.…”

Section: Model Assessment and Hypothesis Testingmentioning

confidence: 99%

Improvement project in higher education institutions: A BPEP-based model

et al. 2020

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Improvement projects (IPs) are a fundamental element in any quality management system from any organization. In Higher Education Institutions (HEIs), IPs are constantly implemented to maintain excellence in academic and administrative processes. In this study, we propose a model for IP implementation that is based on the Baldrige Performance Excellence Program (BPEP). As a part of the model, we propose a series of research hypotheses to be tested. The data used to test the hypotheses were gathered from a questionnaire that was developed after an extensive literature review. The survey was administered to Mexican public HEIs, and more than 700 responses were collected. The data were assessed in terms of convergent and discriminant validity, obtaining satisfactory results. To test the proposed relationships between the model constructs, we utilized Structural Equation Modeling (SEM) using the software IBM SPSS Amos. The analysis confirmed the statistical validity of both the model and the hypotheses. In conclusion, our model for IP implementation is a useful tool for HEIs that seek to attain excellence in their processes through IPs. (2020) Improvement project in higher education institutions: A BPEP-based model. PLoS ONE 15(1): e0227353. https://doi.

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The association between environmental sustainable development and internalization of a quality standard

et al. 2021

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This work empirically examines the importance of the internalization of a quality standard for environmental sustainable development in Spanish hotels. It aims to examine the direct relationships between the internalization of a quality standard and environmental practices and performance and the mediating role of environmental practices on the relationship between the internalization of a quality standard and environmental performance. The work uses a sample of 176 hotels and applies the partial least squares (PLS) approach to test these relationships. The results show that (a) the internalization of a quality standard (through daily practices and continuous improvement) is positively related to environmental practices and performance and (b) environmental practices partially mediate the relationship between the internalization of a quality standard and environmental performance. The study extends the literature by explaining that the internalization of a quality standard strengthens environmental sustainable development.

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Measuring the impact of soft and hard quality practices on service innovation and organisational performance

Cited by 52 publications

References 81 publications

Exploring the innovative financing techniques of motor vehicle dealerships

Exploring the innovative financing techniques of motor vehicle dealerships

Improvement project in higher education institutions: A BPEP-based model

The association between environmental sustainable development and internalization of a quality standard

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