Measuring the gap between perceived importance and actual performance of institutional repositories

Development of an information literate school community: Perceived roles and practices of teacher librarians

“…gap analysis. Gap analysis is a formal means to identify and correct gaps between the desired levels and actual levels of performance in an organization (Lagzian, Abrizah and Wee 2015). It is used in this case to compare the actual practice in establishing an ILSC against its perceived importance in order to determine whether the teacher librarians are meeting expectations and using their resources effectively.…”

Librarians’ behavioral performance on chat reference service in academic libraries: Perceived importance vs actual practices

“…The second research question was analysed using mean gap. Mean gap score is used to identify gap between users' perception and actual practices, typically applied in evaluating service performance or quality assessment (Brown and Swartz 1989;Lagzian, Abrizah and Wee 2015;Al-Momani 2016). The calculation of the mean gap score is as follow:…”

“…However, studies on service evaluation was also conducted by comparing user's perceived importance and actual practices while delivering the service such as in teaching (Philips and Borg 2009), nursing (Jaarsma et al 2010), digital library services (Lagzian, Abrizah and Wee 2015) and health (Al-Momani 2016). These comparison evaluations provided empirical insight on the gap that can arise from user perception and actual practices in order to understand user behaviour.…”

Sistemų sąveikumas kaip mokslo publikacijų talpyklų tobulinimo sąlyga mokslinėje komunikacijoje

“…Dažniausiai įvardijamos trys "kritinės" institucinių talpyklų naudingosios sritys: mokslo produkcijos registravimas ir turinio įkėlimas, mokslinės produkcijos sklaida ir naudojimas, mokslinės produkcijos registravimas paramai gauti. Tyrimų, kuriais siekiama identifikuoti svarbiausius sėkmin-go institucinių talpyklų įgyvendinimo ir jų gyvybingumo užtikrinimo veiksnius, įvar-dyti IT vertinimo kokybinius ir kiekybinius kriterijus (Shearer, 2003;Westell, 2006;Lagzian, Abrizah, Wee, 2015), skaičius rodo šios problemos mastą ir svarbą.…”