Librarians’ behavioral performance on chat reference service in academic libraries: Perceived importance vs actual practices

Azmi, Nor; Noorhidawati, A.; Aspura, M.K. Yanti Idaya

doi:10.22452/mjlis.vol22no3.2

Cited by 2 publications

(2 citation statements)

References 26 publications

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“…One study by Fuchs, Wilcock, and Aung (2004) adapted the ServQUAL survey to examine differences in perceptions between industry professionals, graduates, students, and faculty about the importance of a skill or piece of knowledge and possession of it. In library science, gap analysis has been used primarily in two ways: analysis of gaps within collections and analysis of gaps in service provided versus service expected (Arthur & Daughterty, 2017;Azmi, Noorhidawati, & Aspura, 2017;Bronicki, Ke, Turner, & Vaillancourt, 2015;Ernegg-Marra, 2006;Labeause, 2004;Neshat & Dehghani, 2012). In 2011, Hill and Kumasi expanded the use of gap analysis into library and information science (LIS) education through an examination of what LIS students considered important aspects of cultural competence and what aspects are actually being taught.…”

Section: Methodology Instrumentationmentioning

confidence: 99%

Prepared to Defend? Results of a Gap Analysis to Measure School Librarian Students’ Prior Knowledge and Learning of Intellectual Freedom Concepts

Dawkins

Branyon

2022

Journal of Education for Library and Information Science

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This study was conducted to examine the preparation of school librarians around intellectual freedom issues. The pilot study was conducted with school librarian students at three universities. A gap analysis was used by the researchers to measure the gap between prior knowledge about intellectual freedom that students believed they possessed upon entering a school library preparation program and the knowledge they believed they possessed when leaving the school library preparation program. A survey was administered that was divided into the three aspects of self-awareness, education, and willingness to take action. The educational gaps are focused on in this article with recommendations to continue to analyze the data in further publications. Additionally, the researchers provide suggestions for improving school librarians’ preparation in the area of intellectual freedom.

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Section: Methodology Instrumentationmentioning

confidence: 99%

Prepared to Defend? Results of a Gap Analysis to Measure School Librarian Students’ Prior Knowledge and Learning of Intellectual Freedom Concepts

Dawkins

Branyon

2022

Journal of Education for Library and Information Science

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“…As an important service platform for information security, college libraries can provide security information services to meet the needs of college teachers and students for security information [5][6]. It can be seen that it is crucial to do a good job in the construction of security information services in college libraries under complex information technology [7][8].…”

Section: Introductionmentioning

confidence: 99%

Information Service Innovation in College Libraries Based on Big Data Analysis

2023

Applied Mathematics and Nonlinear Sciences

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This paper first proposes a real-time recommendation technique based on user images and utilizes multi-dimensional small data fusion for user image construction, which in turn gives a personalized wisdom service recommendation structure. Secondly, user long and short-term preference fusion is carried out by introducing a self-attention mechanism and GRU network, and then personalized retrieval recommendation based on user long and short-term preference is realized. Finally, an investigation is carried out to determine the effectiveness of the personalized wisdom information service model through empirical analysis. The results show that the mean value of literature and history in the user portrait category III is 1.553, the change in the borrowing of books in the I major category decreased by 31.94% from 2018 to 2022, and the average satisfaction of users for the personalized recommendation service is 83.52%. This shows that the personalized intelligent information service model of the college library can realize the innovation of library information service and further improve the satisfaction of users for the college libraries.

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Librarians’ behavioral performance on chat reference service in academic libraries: Perceived importance vs actual practices

Abstract: Having established from researches that the Reference and User Service Association (RUSA) Guidelines

Cited by 2 publications

References 26 publications

Prepared to Defend? Results of a Gap Analysis to Measure School Librarian Students’ Prior Knowledge and Learning of Intellectual Freedom Concepts

Prepared to Defend? Results of a Gap Analysis to Measure School Librarian Students’ Prior Knowledge and Learning of Intellectual Freedom Concepts

Information Service Innovation in College Libraries Based on Big Data Analysis

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