Measuring the ethical nature of tourism operators

Fennell, David A.; Malloy, David Cruise

doi:10.1016/s0160-7383(99)00032-8

Cited by 84 publications

(66 citation statements)

References 26 publications

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“…Hence, in order to test the effect of the scenario on the ethical orientation and awareness, following Fennel and Malloy (1999), scenarios 1 and 5 were based on social dilemmas, scenarios 2 and 4 were based on environmental dilemmas, and 3 and 6 were economic in orientation (Jones, 1991;Shaub and Lawrence, 1996).…”

Section: Methodsmentioning

confidence: 99%

Ethical Orientation and Awareness of Tourism Students

Hudson

Miller

2005

J Bus Ethics

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The tourism industry is one of the largest industries in the world, and despite recent events that have made its operating environment more complex, the industry continues to grow (Theobald, 2005). Commensurate to the size of the industry is a growth in the number of students pursuing degree courses in tourism around the world. Despite an increasingly sophisticated literature, the relative recency of the industry and its study has meant little attention has been paid in the ethics literature to the dilemmas facing tourism managers and its students. Based on interviews with senior members of the tourism industry six scenarios are developed with pertinence to the challenges faced by industry practitioners today. This paper then applies the Multidimensional Ethics Scale (Reidenbach and Robin, 1990) to tourism students at three prominent universities in the UK, Canada and Australia. In total, 438 responses are achieved. The results have importance for the instruction of tourism students for the future, but also in informing decisions about the tools tourism destinations can effectively employ to control the future direction of the industry.

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Section: Methodsmentioning

confidence: 99%

Ethical Orientation and Awareness of Tourism Students

Hudson

Miller

2005

J Bus Ethics

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“…The study of questionable behaviors is precisely such an example of this narrower perspective. Fennel and Malloy (1999) pointed out that most applied psychological studies have used a binary ethical/unethical method to analyze subjects' judgments on ethical behaviors. Such a binary method undoubtedly weakens the richness and diversity of "ethics" as a term.…”

Section: Literature Review Questionable Behaviorsmentioning

confidence: 99%

“…For the abovementioned reasons, tour members are important participants in tour activities. Earlier studies on perceptions mainly carried out analyses on the behaviors of service providers (Fennel and Malloy, 1999). However, for group package tours, behaviors of tour members and travel industry service personnel form part of such tour activities and overall perceptions.…”

Section: Tourist Perceptionsmentioning

confidence: 99%

Tourists’ Perceptions of Group Package Tour Relative Parties’ Questionable Tour-Related Behaviors

Tai

2012

CMR

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This study identified important questionable behaviors conducted by tour group leaders, tour guides, travel agency reception personnel, and other tourists in group package tours and investigated how tourists perceive those questionable behaviors. Data for this study were obtained from tourists who had taken part in a Taiwanese group package tour in the recent year. Results of the study show that, leading to damage on others' properties, violating principles on information giving and handling, inappropriate voluntary behavior, and violating pre-set itinerary were mostly perceived by tourists as inappropriate. Significant correlations between certain questionable behaviors and tourists' general attitudinal statements were also verified. This study is beneficial in helping both academia and industry personnel better understand the behaviors that affect tourists' perceptions.

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“…Gordon and Townsend (2001) found operators which explained that their lack of ethics was due to tourist attitudes and health and safety liability. Fennell and Malloy (1999) found that operators in the tourism industry cannot be considered homogeneous in terms of their ethical orientation. Specifically, their results show that ecotourism operators have a higher sense of ethical conduct than do their peers in other ventures.…”

Section: Codes Of Ethics In the Tourism Industrymentioning

confidence: 99%

The Application of Collective Ethics Charters: The Case of French Adventure Tour-Operators

Dornier¹,

Cothias²,

Loussaïef³

2010

IBR

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In recent years the tourism industry has seen the emergence of associations whose purpose is to encourage firms to behave in a more ethical fashion. In particular, ATR (Agir Pour un Tourisme Responsable: Action for responsible tourism) and ATES (Association pour le Tourisme Equitable et Solidaire: Association for equitable and interdependent tourism) represent an ever-larger number of tour operators who seek an increased commitment to sustainable tourism. Given this concern, and basing our research on the perceptions of adventure-tour operators top managers, we propose to explore to what extent the principles enunciated in these collective ethics charters have actually been applied within their organizations and "on the ground". An analysis of the observations we have collected shows that the application of these charters is still unsatisfactory on many levels, for reasons that are as much structural as they are economic or human. This leads to recommendations which we believe are likely to promote a better application of these charters in future.

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Measuring the ethical nature of tourism operators

Cited by 84 publications

References 26 publications

Ethical Orientation and Awareness of Tourism Students

Ethical Orientation and Awareness of Tourism Students

Tourists’ Perceptions of Group Package Tour Relative Parties’ Questionable Tour-Related Behaviors

The Application of Collective Ethics Charters: The Case of French Adventure Tour-Operators

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