2017
DOI: 10.37922/pijmit.2017.v06i01.003
|View full text |Cite
|
Sign up to set email alerts
|

Measuring The Effect of E-Service Quality in online Banking

Abstract: Investment in equity shares is one of the major avenues of investment that yields significant returns to investors. It is also a source of finance for the capital requirements of firms. Returns from such equity investments are subject to vary owing to the movement of share prices, which depend on various factors. Such factors that influence stock prices could be either firm specific internal factors such as earnings, dividend, book value, etc. or external factors such as interest rate, government regulations, … Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1
1

Citation Types

0
1
0
1

Year Published

2020
2020
2023
2023

Publication Types

Select...
2
1

Relationship

0
3

Authors

Journals

citations
Cited by 3 publications
(3 citation statements)
references
References 9 publications
0
1
0
1
Order By: Relevance
“…Most customers assume that it is normal for customers to want to shop through online platforms. This matter is confirmed by (Alshurideh et al, 2017b;Ayo et al, 2016;Tiwari, Tiwari, & Singh, 2017) that a website must be concerned with their security where in it gives substantial impact on customer's satisfaction and build trust between the customer and the company.…”
Section: Part 2: Discussionmentioning
confidence: 87%
“…Most customers assume that it is normal for customers to want to shop through online platforms. This matter is confirmed by (Alshurideh et al, 2017b;Ayo et al, 2016;Tiwari, Tiwari, & Singh, 2017) that a website must be concerned with their security where in it gives substantial impact on customer's satisfaction and build trust between the customer and the company.…”
Section: Part 2: Discussionmentioning
confidence: 87%
“…Numerous studies examined the relationship between the electronic service quality and the customer electronic satisfaction. This systematic review reported that website design, information quality, security, privacy, fulfilment, customer service/communication, reliability, and efficiency are the most influential electronic service quality factors on customer electronic satisfaction [2,12,20,22,[35][36][37][38][39][40][41][42][43][44][45][46][47][48]. On the other hand, only one study conclude that electronic service quality is partially influences the electronic satisfaction [49].…”
Section: Discussion and Recommendationsmentioning
confidence: 99%
“…Internet dikenal sebagai media yang dapat memberikan dan menyampaikan informasi yang dibutuhkan kapanpun dan dimanapun. Dengan adanya kemajuan dan teknologi baru dalam segala bidang, internet saat ini telah menjadi akar untuk tiap bisnis dan praktiknya bagi suatu perusahaan (Tiwari et al, 2017). Penggunaan internet sebagai proses dalam berbisnis akan terus mengalami perkembangan yang membuat terciptanya berbagai macam inovasi yang dapat memudahkan proses komunikasi hingga proses bisnis (Laurent, 2016).…”
Section: Pendahuluan Latar Belakangunclassified