Measuring the customer satisfaction of public transportation in Tehran during the COVID-19 pandemic using MCDM techniques

Shabani, Amir; Shabani, Alireza; Ahmadinejad, Bahareh; Salmasnia, Ali

doi:10.1016/j.cstp.2022.05.009

Cited by 23 publications

(11 citation statements)

References 40 publications

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“…Hamidah et al [ 33 ] applied MCDM to establish a protocol for developing standardized weights for important plant areas in Malaysia. Shabani et al [ 34 ] applied the MCDM technique to measure customer satisfaction in Tehran’s public transportation during the COVID-19 pandemic Mosetlhe et al [ 35 ] presented a framework for microgrid configuration selection for water pumping applications in rural areas using the MCDM approach. The MCDM method includes Entropy, TOPSIS, ANP, AHP, GRA, ELECTRE, COPRAS, WASPAS, SECA, CODAS, SWARA II, MEREC and EDAS etc., and each of these methods has its own advantages and disadvantages in different application scenarios.…”

Section: Methodsmentioning

confidence: 99%

Constructing an evaluation model for the comprehensive level of sustainable development of provincial competitive sports in China based on DPSIR and MCDM

Xu,

Lin,

Qiu

2024

PLoS ONE

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This study focuses on the objective assessment of sport development in socio-economic environments, considering the challenges faced by the industry. These challenges include disparities in regional investments, limited market participation, slow progress towards sports professionalization, and insufficient technological innovations. To tackle these challenges, we suggest implementing an integrated evaluation model that follows the DPSIR (Drivers, Pressures, States, Impacts, Responses) framework and incorporates comprehensive socioeconomic indicators. Subsequently, we utilized the Entropy power method and TOPSIS (Order Preference Technique for Similarity to an Ideal Solution, TOPSIS) analysis to comprehensively assess the progress of competitive sports development in 31 provinces and cities in China. Additionally, we recommended further developments in competitive sports and proposed precise strategies for promoting its growth. The framework and methodology developed in this paper provide an objective and scientifically based set of decision-making guidelines that can be adopted by government agencies and related industries in order to create successful plans that promote the sustainable growth of competitive sport. This is expected to bolster the nation’s global influence, enhance social unity, and fuel economic expansion. The findings of this study offer policymakers valuable insights regarding competitive sports and can advance the development of the sports sector in China, thus making it a crucial driver of regional socio-economic progress.

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Section: Methodsmentioning

confidence: 99%

Constructing an evaluation model for the comprehensive level of sustainable development of provincial competitive sports in China based on DPSIR and MCDM

Xu,

Lin,

Qiu

2024

PLoS ONE

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“…The Multi-criteria Decision Making (MCDM) approach is one of the best approaches in managing multiple criteria for the results obtained (Shabani et al, 2022), (Garai & Garg, 2023), this has been widely tested with other methods such as Multi-criteria Decision Analysis (MCDA) (Wątróbski et al, 2022), (Kozlov & Sałabun, 2021), Multi-objective Decision Making (MODM) (Fan et al, 2011),(A. Baky & Abo-Sinna, 2013, and Multi-criteria Analysis (MCA) (Tadese et al, 2022). MCDM has become a sequence for researchers to prove comparative value against a number of criteria.…”

Section: Literature Review Multi-criteria Decision Making (Mcdm)mentioning

confidence: 99%

Integrated Selection of Permanent Teacher Appointments Recommended MCDM-AHP and WASPAS Methods

Akmaludin,

Sihombing,

Rinawati

et al. 2024

SinkrOn

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The teacher's role is very important in improving the national learning system. Many honorary teachers are empowered in curriculum development in a number of schools who want to collaborate in improving the quality of their students. The purpose of this research is to provide rewards to honorary teachers who have long served for the progress of the nation in the world of education to be appointed as permanent teachers. The selection method was carried out through a criteria weighting technique with the MCDM-AHP method which was integrated with the WASPAS method. The technique of developing the MCDM-AHP method as an eigenvector measurement concept with proof of optimization through mathematical algebra matrices that is correlated with the Expert Choice application to get optimal values. The result optimization value is integrated with the WASPAS method as a determinant of the ranking system for permanent teacher candidates. This method is a unification of the concepts of the weight product model and weight sum model methods, so that it has special stages to support decision making with the WASPAS method. The results of selecting twelve honorary teachers for appointment as permanent teachers can be seen from the acquisition of the Qi optimization value as a ranking. The results of support for decision making for permanent teacher appointments with the highest optimization value were given to TC04 with a weight of 0.878; followed by a significant difference in the next rank. The findings of this study provide evidence that the integration of the MCDM-AHP and WASPAS methods provides continuous optimization results for decision-making support.

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“…Then Entropy and TOPSIS were used to deal with the problem. Shabani et al (2022) proposed a methodology to evaluate users' satisfaction of urban and public transportation systems over the COV-ID-19 pandemic in Tehran. The results of their research showed higher degrees of satisfaction in using taxicabs in comparison with the other modes.…”

Section: Hybrid Approachesmentioning

confidence: 99%

McDm Approaches for Evaluating Urban and Public Transportation Systems: A Short Review of Recent Studies

et al. 2022

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Studies related to transportation planning and development have been in the center of activities of many researchers in the past decades. Road congestions issues, economic problems, health problems and environmental problems are some examples of complex problems that can be caused by urban and public transportation in big cities. Evaluating urban and public transportation systems could help to reach effective solutions to overcome these issues. This article presents a short bibliographic review of some recent studies on Multi-Criteria Decision-Making (MCDM) approaches for evaluating urban and public transportation systems. To this aim, Scopus was chosen as the database for making a search on journal articles. Scopus is trusted by major institutions in the world, and all journals covered in this database are inspected for sufficiently high quality each year. The search was made on the journal articles from 2017 to 2022 (July). The analyses presented in this study show that the Analytic Hierarchy Process (AHP) method is the most used method, which has been applied to different studies in the field of urban and public transportation systems based on MCDM approaches. According to the analysis of the number of articles, Turkey is ranked 1st among different countries, and “Budapest University of Technology and Economics” (Hungary) is 1st in the ranking of institutions. Moreover, most of the articles have been published within the “social sciences” subject area. The recent trend in different studies on urban and public transportation systems shows the importance of using MCDM approaches in this field. Moreover, noticeable employment of fuzzy sets in several studies is a point that can shows the significant role of uncertainty in dealing with this type of problems.

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Measuring the customer satisfaction of public transportation in Tehran during the COVID-19 pandemic using MCDM techniques

Cited by 23 publications

References 40 publications

Constructing an evaluation model for the comprehensive level of sustainable development of provincial competitive sports in China based on DPSIR and MCDM

Constructing an evaluation model for the comprehensive level of sustainable development of provincial competitive sports in China based on DPSIR and MCDM

Integrated Selection of Permanent Teacher Appointments Recommended MCDM-AHP and WASPAS Methods

McDm Approaches for Evaluating Urban and Public Transportation Systems: A Short Review of Recent Studies

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