Measuring task conflicts as they occur: a real-time assessment of task conflicts and their immediate affective, cognitive and social consequences

Mauersberger, Heidi; Heß, Ursula; Hoppe, Annekatrin

doi:10.1007/s10869-019-09640-z

Cited by 6 publications

(4 citation statements)

References 85 publications

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“…To evoke a standardized but emotionally arousing conflict, we used a task developed by Mauersberger, Hess, and Hoppe (). For this, participants discussed the implementation of an organizational measure with a same sex interaction partner via video messages.…”

Section: Methodsmentioning

confidence: 99%

Only reappraisers profit from reappraisal instructions: Effects of instructed and habitual reappraisal on stress responses during interpersonal conflicts

et al. 2018

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Conflicts are an undesirable yet common aspect of daily interactions with wide-ranging negative consequences. The present research aimed to examine the buffering effect of experimentally instructed reappraisal on self-reported, physiological and behavioral stress indices during interpersonal conflicts, taking into account habitual emotion regulation strategies. For this, 145 participants experienced a standardized laboratory conflict with the instruction to either reappraise (n = 48), to suppress (n = 50), or with no instruction (n = 47) while cardiovascular and neuroendocrine measures were taken. Participants were allowed to eat sweet and salty snacks during the conflict situation. Prior to as well as after the conflict, participants reported on their subjective stress level. Reappraisal instructions were only effective for high habitual reappraisers who exhibited lower cardiovascular and cortisol reactivity and demonstrated fewer snack-eating behaviors under reappraisal instructions than under suppression or no instructions. The opposite pattern emerged for low habitual reappraisers. Neither experimentally instructed nor habitual reappraisal by itself reduced the negative effects of conflicts. Our findings complement the literature on the diverging effects of instructed reappraisal in tense social interactions.

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Section: Methodsmentioning

confidence: 99%

Only reappraisers profit from reappraisal instructions: Effects of instructed and habitual reappraisal on stress responses during interpersonal conflicts

et al. 2018

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“…This prediction aligns with the assumption of AET, which posits that events (such as TC) first trigger feelings toward individuals' behavioral responses. Building on previous studies which suggest that AC could hinder many behaviors and attitudes when linked with TC (Chua and Jin, 2020;Mauersberger et al, 2020), and drawing on AET, we argue that angels' perception of AC due to TC expressions serves as a key mechanism that may impede angels intention to make a follow-on investment with the same Task conflict expressions entrepreneurs. We posit that, amid TC events, angels who perceive AC are more likely to disassociate themselves from such entrepreneurs.…”

Section: Mediating Role Of Perceived Affective Conflictmentioning

confidence: 58%

“…They examined how its frequency and intensity could elicit either positive or negative emotions among team members. Existing studies on TC have empirically and theoretically shown that AC is a key outcome of TC (Brettel et al , 2013; Choi and Cho, 2011; Mauersberger et al , 2020). Studies have therefore shown that the spillover effect of TC to AC can be minimized when certain boundary conditions are implemented (see for review, Guenter et al , 2016; Huang, 2010; Lee and Wong, 2019; Lee et al , 2019; Tidd et al , 2004; Yang and Mossholder, 2004; You et al , 2019).…”

Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

How much conflict is too much? How frequent task conflict expressions affect angels’ reinvestment intention

Tetteh,

Weng,

Sungu

et al. 2023

IJCMA

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Purpose The aim of this study is to understand the levels (i.e. mild vs intense) of task conflict (TC) expressions between angel investors and entrepreneurs at the post-investment stage and how it affect angel investors’ follow-on investment intentions with the same entrepreneur. Design/methodology/approach Survey data was gathered from 71 angel investors in China. Mplus was used to test the proposed research model. Findings This study found that angels perceive affective conflict (AC) when engaged in intense TC, unlike the case for mild TC expressions. Furthermore, the analysis shows that, unlike mild TC expressions, intense TC expressions impede angels’ reinvestment intentions when they perceive ACs. Other results indicate that when angels perceive that entrepreneurs are not open to coaching, the prominence of mild TC expression is sharply mitigated and becomes as detrimental as intense TC expressions. Research limitations/implications This study only focused on one specific aspect of the angel–entrepreneur post-investment relationship: The effect of their TC expressions on angels’ reinvestment intentions. By no means do the authors imply that TC expression in the angel–entrepreneur post-investment relationship is the only factor that matters to angel investors in their follow-on investment intentions with the same entrepreneur. Practical implications The findings suggest that entrepreneurs should pay careful attention to TC that may arise between them and their financiers. TCs are not entirely detrimental, but their negative effect might depend on how they are expressed. An appropriate level of TC may also improve enterprise performance and collaboration. Thus, angels and entrepreneurs should set clear goals and performance standards, where task interactions mainly focus on the goals and expected outcomes. Originality/value Prior to this study, little was known about whether all TCs potentially lead to ACs. By distinguishing between levels (i.e. mild vs intense) of TC expressions between angels and entrepreneurs, this study adds a novel aspect to it by showing that TC, in and of itself, does not necessarily lead to AC but can lead to AC once its intensity grows.

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“…For instance, task conflict was more positively associated with stress when relationship conflict was higher (Shahzad et al, 2019). Relationship conflict also determined the effect of task conflict on performance; task conflict without relationship conflict achieved higher daily productivity than did task conflict with relationship conflict (Mauersberger et al, 2020). Moreover, task conflict improved (or worsened) group performance depending on whether groups had high (or low) degrees of emotional stability (Bradley et al, 2013).…”

Section: Discussionmentioning

confidence: 99%

Can conflict cultivate collaboration? The positive impact of mild versus intense task conflict via perceived openness rather than emotions.

Tsai¹

2023

Journal of Experimental Psychology: Applied

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Previous research has demonstrated negative associations between task-relevant conflicts and collaboration. To supplement the previous findings and explore the potential benefits of conflicts, we differentiate between two types of task conflict expressions (i.e., mild vs. intense task conflicts, such as debates vs. disagreements regarding work-related issues) in dyad interactions and propose the differential effects of mild versus intense task conflicts on collaboration based on the theory of conflict expression. In three studies with experimental manipulations and surveys on working adults, the results demonstrated that perceptions of debates versus disagreements (in Studies 1 and 2) or mild versus intense task conflicts (in Study 3) enhanced perceivers’ collaboration with others via the perceivers’ assessments of others’ openness rather than emotions. The findings regarding positive associations between mild task conflicts and collaboration implicate the coexistence of conflict and collaboration. Moreover, the results showed that debates versus disagreements (in Study 1) or mild versus intense task conflicts (in Study 3) achieved high task performance by enhancing perceptions of others’ openness that subsequently increased collaboration. These findings clarify why conflicts inconsistently influence interpersonal interactions and task performance.

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Measuring task conflicts as they occur: a real-time assessment of task conflicts and their immediate affective, cognitive and social consequences

Cited by 6 publications

References 85 publications

Only reappraisers profit from reappraisal instructions: Effects of instructed and habitual reappraisal on stress responses during interpersonal conflicts

Only reappraisers profit from reappraisal instructions: Effects of instructed and habitual reappraisal on stress responses during interpersonal conflicts

How much conflict is too much? How frequent task conflict expressions affect angels’ reinvestment intention

Can conflict cultivate collaboration? The positive impact of mild versus intense task conflict via perceived openness rather than emotions.

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