Measuring success of e-government of Saudi Arabia

Basahel, Abdullah; Yamin, Mohammad

doi:10.1007/s41870-017-0029-4

Cited by 33 publications

(24 citation statements)

References 7 publications

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“…The portal is intended to serve as a central platform for all government information and services with a single sign-on. Further, alongside more common egovernment services (e.g., municipal affairs, finance, transportation, taxation, and civil services), Saudi Arabia is leveraging those related to promising and crucial fields such as education, health, justice, and law [29].…”

Section: A E-government In Saudi Arabiamentioning

confidence: 99%

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

Alkraiji

2020

IEEE Access

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Few studies have examined the antecedents of citizen satisfaction in relation to mandatory egovernment services pertaining to promising sectors such as education. This study was thus aimed at developing and empirically test a model based on a blend of information systems success models, in conjunction with trust theory. In Saudi Arabia, the Ministry of Education has launched a mandatory egovernment service intended to assist high school graduates in their university academic admission process. To test the model, a questionnaire was constructed and data from 780 university students were collected. The findings show that the perceived usefulness of and trust in e-government mediated the indirect effect of both system quality and information quality on citizen satisfaction. System quality exhibited the strongest such overall total effect on citizen satisfaction. Policymakers can take advantage of the findings in adjusting the resources required to increase citizen satisfaction with mandatory services in education.

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Section: A E-government In Saudi Arabiamentioning

confidence: 99%

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

Alkraiji

2020

IEEE Access

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“…The e-government program from the viewpoint of [19] can result in improved government effectiveness and efficiency in delivering proper services to different sectors of consumers via numerous delivery channels. What's more, there exist three e-government portal complication levels that are transactions concerning incorporation of numerous organizations, single organization transactions, and information distributing as well as connecting of present web sites.…”

Section: Related Workmentioning

confidence: 99%

“…Furthermore, [19] had focused on the application of egovernment in Saudi Arabia. The qualitative research done and a survey were both done to find the presence of success factors such as presence of software and technology that support using e-government, presence of customer service, the level of education as well as computer skills present upon users, the extent of access between users, the level of privacy presented to the users in addition to security, factors related to religion and culture, financial ability, and other factors which might include age and gender.…”

Section: E What Are the Factors That Affect E-government Adoption?mentioning

confidence: 99%

A Readiness Evaluation of Applying e-Government in the Society: Shall Citizens begin to Use it?

Khrais¹,

Abdelwahed²,

Mahmoud³

2019

IJACSA

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As people are in the era of the web, most of the society is using networks in their daily task, governments had found, it is crucial to build an electronic entity that was named egovernment, to make transactions easier for citizens, and to make government nearer to society. The objective of this study is to assess the extent of e-government application on different countries, particular in Jordan; in addition, several experiences were displayed in this study. The examination was qualitative through interviewing governmental employees for extracting results based on their answers, focusing on the continuity of using e-government by users as a dependent variable. The conclusion was that the policies are trending to build their egovernment entity, and to make it available for citizens to use. Further, this study recommends the government to concentrate on the path of building individuals' trust as well as using social influence to reinforce the idea of e-government service and evolve its usage.

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“…[28] investigated e-SQ dimensions by reviewing SERVQUAL and other e-SQ scales and proposed 8-dimensions for measuring e-SQ: website design, responsiveness, security, reliability, fulfillment, information, personalization, and empathy. [29] defined the criteria for evaluation of e-services offered by B2C websites consisting of the following five dimensions: privacy, trust, personalization, payment security, and information and design. It can be concluded based on the foregoing that although different scales have been proposed to measure e-SQ, all of these scales lack specific application and validation [10].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Whenever a technology is introduced one of the prime concern is the security and privacy [29], same is the case with e-commerce. E-tailers can assure customers about the security of transactions and communication by providing security information on their websites.…”

Section: E-assurance and Trustmentioning

confidence: 99%

Assessing e-service quality of B2C sites: a proposed framework

Iqbal

Bhatti²,

Khan

2018

Int. j. inf. tecnol.

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E-services play a crucial role in attracting new online customers as well as retaining the old ones. This research paper is an attempt to define a framework for assessing the quality of e-services offered by B2C e-commerce websites. The proposed e-service quality framework (e-SQF) is applied on ten most popular B2C e-commerce sites of Pakistan to assess their relative state of eservice quality. The selected websites are assessed on each of the eight e-service quality dimensions defined in the e-SQF (i.e., e-search, e-response, e-transaction, e-payment, assurance & trust, e-help & e-technologies, post-sales support and website design and functionality). An overall assessment of each of the selected websites is also made to rank them in order of quality of e-services offered. The proposed framework can be a useful tool to quantify the quality of eservices offered by the e-tailers.

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Measuring success of e-government of Saudi Arabia

Cited by 33 publications

References 7 publications

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

A Readiness Evaluation of Applying e-Government in the Society: Shall Citizens begin to Use it?

Assessing e-service quality of B2C sites: a proposed framework

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