Measuring Satisfaction with Nursing Care of Patients Admitted in the Medical Wards of the Philippine General Hospital

Abstract

Objective. The main aim of this study was to determine patient satisfaction with nursing care (PSNC) in the medical wards of the UP-Philippine General Hospital (UP-PGH) using a valid and reliable locally developed UP-PGH PSNC questionnaire.
 Methods. The survey utilized a cross-sectional study design and was conducted in the medical wards of the UP-PGH in 2006. A total of 237 patients were included in the survey.Results. Over a third or 34.3% (95% CI 28%, 40%) and 35% (95% CI 26%, 44%) were highly satisfied with their experience regarding the nurses’ caring attitude and the nurses’ skill/competence respectively. Fewer respondents were highly satisfied with the nurses as information providers, with only 17.2% (95% CI 12%, 22%) saying they were highly satisfied. A little over half or 57.8% (95% CI 52%, 64%) were highly satisfied in the overall evaluation of care.Conclusion. The patients were satisfied with the nursing care provided in two dimensions: The nurse as a caring person and the nurse as a skilled and competent healthcare provider, although only about a third indicated that they were highly satisfied. Nevertheless, 57.8% were highly satisfied in the overallevaluation of care, but these patients may have considered other hospital services and cost. Other factors that might affect patient satisfaction need to be explored and the use of other evaluation tools to augment these findings is recommended.

A comparative study of patient satisfaction in conventional versus laparoscopic cholecystectomy in a teaching hospital in Assam

“…Various studies have praised the procedure for its superior cosmesis, pain of surgery and scar, and patient satisfaction. However, in these studies scar pain, cosmesis and patient-satisfaction were not objectively studied [6,7,8,9] . Despite adequate counselling and information given to patients regarding the superiority of laparoscopic cholecystectomy in terms of overall morbidity, hospital stay and treatment costs, patients, especially those belonging to rural areas, do not prefer the laparoscopic approach.…”

Perceptions of quality and satisfaction with primary healthcare in Ukraine

“…Not specified 4 (10.3%) 16,17,30,32 Purpose for measurement 27 (69.2%) 1,5,8,9,10,12,13,14,17,Quality monitoring and assessment 18,19,20,22,24,25,26,28,29,31,32,33,34,35,36,37,38,39 Quality improvement 6 (15.4%) 4,6,11,21,23,30 Combination of the above 6 (15.4%) 2,3,7,15,16,27 Table 2.2 describes the methods used in the publications reviewed. All studies had a quantitative design and applied quantitative data analysis methods.…”

“…In 3 out of 39 studies, the instrument was adapted and modified but a translation was not needed. 2,3,4,5,6,7,9,11,12,13,16,18,Healthcare users (patients) 19,20,21,22,26,27,30,31,32,33,34,35,36,37,38,39 Healthcare users (family members of 5 (12.8%) 2,4,5,7,8,10,13,14,16,22,24, Less than 500 respondents 25,26,27,28,29,30,31,32,33,34,35,…”

“…Item generation 15 (38.4%} 6,7,8,9,12,18,19,23,28,32,35,36,37,38,39 Item modification 4 (10.3%} 6,9,18,37 Piloting 8 (20.5%} 18,19,28,32,35,36,37,38 Translation 3 (7.7%} 23,36,38 Chapter 1 of this dissertation describes the concepts of healthcare quality and satisfaction as well as gives the aim and objectives of the studies included in the dissertation. As explained in the chapter, healthcare quality determines satisfaction with healthcare services, the latter being the driving force of decisions and behaviors as well as a known predictor of healthcare utilization and an influencing factor of health outcomes.…”