Measuring public value UX-based on ISO/IEC 25010 quality attributes: Case study on e-Government website

Sivaji, Ashok; Abdollah, Norfarhana; Tzuaan, Soo Shi; Khean, Chuan Ngip; Nor, Zulkifle Mohd; Rasidi, Siti Hamimah; Wai, Yoong Siew

doi:10.1109/iuser.2014.7002677

Cited by 20 publications

(7 citation statements)

References 17 publications

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“…On the other hand, related works such as [16,46,52] have carried out usability assessment considering a field study. In these cases, users interact with the software to be evaluated with fewer instructions and restrictions than in a laboratory study.…”

Section: Discussionmentioning

confidence: 99%

“…Due to the nature of this type of study, it is not possible to identify those possible defects that occur when the user interacts freely (without being subject to a series of tasks or steps to be strictly followed) with the software [21]. On the other hand, related works such as [16,46,52] have carried out usability assessment considering a field study. In these cases, users interact with the software to be evaluated with fewer instructions and restrictions than in a laboratory study.…”

Section: Discussionmentioning

confidence: 99%

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SiGOAM: Web system for developing quality mobile learning objects

Guerrero¹,

García²,

Domínguez³

et al. 2020

Comp Applic In Engineering

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Mobile learning (m‐learning) refers to knowledge and abilities acquisition through the use of mobile technology anywhere at any time. Mobile learning objects (MLOs) are key elements for this teaching paradigm; several software tools have been proposed to support the construction of MLOs; however, they do not take into account pedagogical and technological aspects simultaneously during the construction cycle of MLOs. This paper presents the analysis, design, and development of a web system called SiGOAM, which supports specialized services to professors to generate quality MLOs. These services follow a formal MLO's construction cycle integrated into four phases: analysis, design, development, and product‐oriented assessment. As a result of this formal approach, the proposed system generates quality MLOs that are embedded in mobile devices and accessed through web browsers. We performed a usability assessment of our system SiGOAM based on a field study. The results show that professors assigned acceptable values for effectiveness, efficiency, and satisfaction.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

SiGOAM: Web system for developing quality mobile learning objects

Guerrero¹,

García²,

Domínguez³

et al. 2020

Comp Applic In Engineering

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“…Research and Development, User Experience Lab, Malaysian Institute of Microelectronic Systems (MIMOS) participated in the MAEHI evaluation. This is a well-known software development organisation with numerous technology-focused areas and the only usability laboratory certified in Malaysia with MS ISO / IEC17025:2005 [20]. As part of this study, the model evaluation with experts and usability testing was conducted in cooperation with MIMOS.…”

Section: Domain Users and Experts From Malaysia Nationalmentioning

confidence: 99%

Validating the Usability Evaluation Model for Hearing Impaired Mobile Application

Nathan¹,

Hashim²,

Hussain³

et al. 2023

IJACSA

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Usability is an important element that enables the identification of the efficiency for application or product. However, many applications have been developed for general users' needs and are unable to provide adequate applications usage for disabled people. This study focuses on the development of usability evaluation model and the validation process on the proposed model through experts. The developed model later evaluated by group of experts through focus group method. Focus group method enables to identify the 13 variables derived to develop the model are appropriately placed and useful in the evaluation process. The results shows that the selected variables are appropriate to identify usability of mobile application for the hearing impairment through three variables tested namely, gain satisfaction with the model, satisfaction with the model presentation, and support for tasks. Conclusively, the developed model can identify usability of mobile applications for hearing impairment and enable in identifying useful criteria to be included during application development process in real life process. As future study, the model can be tested among the hearing impairment people and practitioner to establish the results obtained which contributes to usability practitioners and application developers for the disabled.

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“…By identifying new opportunities and implementing effective strategies based on insight, businesses can make informed decisions that promote growth and benefit the company. There are different UX factors stated in different studies followings are the studies which stated UX factors like Relatedness, stimulation, competencies, security, autonomy, influence/popularity (Schulze and Krömker, 2010) User belief, physiological, ideology, psychological, Cognitive action (Persada, 2018) playability, communicability, and learnability (Quiñones et al, 2018;Sivaji et al, 2014;Smuts et al, 2015). Memorability, engagement, enjoyment (Saket et al, 2016) Visibility, flexibility, error control (Sivaji et al, 2014) and help, operability, task completeness, task-times and satisfaction, usability (Jooste et al, 2014;Smuts et al, 2015), End-user satisfaction (Timeliness, Accuracy, Ease of use) (Bouchana and Idrissi, 2015), User need, Existing Experience, Expectations (Zahidi et al, 2014).…”

Section: User Experiencementioning

confidence: 99%

A Conceptual UX Model for Designing and Developing the Business Intelligence Dashboards

Muppidi,

Hashim,

Hasan

et al. 2023

Journal of Computer Science

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Interactive dashboards are becoming increasingly popular for aiding users with data discovery and BI analysis. As UX is an important factor in developing Business Intelligence (BI) dashboards, the majority of current research centers around the evaluation of the User Experience (UX) in Business Intelligence (BI) dashboards, but there are only a few studies that focus on the UX aspect of designing and developing such dashboards and most of the dashboards were developed without considering the human aspects. Therefore, the absence of UX in dashboard development can make it difficult for users to understand and fully utilize the dashboard, which leads to a lack of effectiveness. Therefore, there is a need to consider UX factors while designing and developing BI dashboards. The main aim of this study is to develop a UX Model by including both user experience and business intelligence dashboard elements for designing and developing the BI dashboards. In this research, we proposed a user experience by considering the elements of UX and BI dashboards from the existing literature, validated the model by conducting FGD, and analyzed FGD comments by applying the thematic analysis method. Based on the result after conducting analysis we updated the proposed model. The developed model can guide the developer while designing and developing the BI dashboard.

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Measuring public value UX-based on ISO/IEC 25010 quality attributes: Case study on e-Government website

Cited by 20 publications

References 17 publications

SiGOAM: Web system for developing quality mobile learning objects

SiGOAM: Web system for developing quality mobile learning objects

Validating the Usability Evaluation Model for Hearing Impaired Mobile Application

A Conceptual UX Model for Designing and Developing the Business Intelligence Dashboards

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