Measuring patients' satisfaction with pharmaceutical services at a public hospital in Qatar

Khudair, Imran F.; Raza, Syed Asif

doi:10.1108/ijhcqa-03-2011-0025

Cited by 55 publications

(90 citation statements)

References 27 publications

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Section: Discussioncontrasting

confidence: 33%

“…In our study, the participation rate was higher than a similar study where study participants were 220 (88%) regarding the pharmaceutical care satisfaction of patients at a public hospital in Qatar (Khudair IF et al, 2013). 13 The finding of our study regarding the patient satisfaction towards pharmaceutical care services on patient counseling and the dispensary services was similar to the study mentioned above in Qatar 13 were patient satisfaction is positively influenced by service promptness, pharmacist attitude, medication counseling, pharmacy location and waiting area. Satisfaction levels regarding quality of nursing care services in the patients were also found to be high as most of the patients were satisfied with the timely administration of drugs, timely response in emergency condition, empathetical and professional behaviour, importance to patient privacy and counseling given by nurses in our study which was found in a similar study carried in a tertiary care medical college hospital in Punjab, North India (Sumeet Singh et al, 2013).…”

Section: Discussioncontrasting

confidence: 33%

See 1 more Smart Citation

Patient Satisfaction and Experiences towards Paramedical Services in a Secondary Care Referral Healthcare Setting of India

Sahithi¹,

Rathinavelu²,

Kalimuthu³

et al. 2016

IJOPP

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Background: Healthcare organization is a sector where patient is the main focus where improving the patient outcome is the imperative function. Patient satisfaction survey helps in evaluating the quality of the services provided by the hospital. Objective: The current prospective observational (survey-based) study of six months duration aimed in evaluating the patient experience and satisfaction towards the paramedical services provided in a healthcare setting of south India. Methods: A standard and validated questionnaire on paramedical services was designed consisting of 32 questions reviewed by the nurses and pharmacists, for the simplicity, reliability and clear understanding of the patients relating to various aspects that influence the patient satisfaction. The questions had been scored ranging from 1-5 based on the satisfaction levels. A proper information consent was made during data collection by clearly explaining the patients about the study. Results: In 250 patients, the study participant responded 49.2% of satisfaction towards patient centered pharmaceutical care services, 43.6% of satisfaction towards nursing care service, 52% and 53.6% of satisfactory level towards nutrition and laboratory services respectively. In our study, the overall response of the patient about paramedical services was satisfactorial. Conclusion: In conclusion, the principles of patient centered paramedical care services has to be implemented and practiced to achieve better health outcome and patient satisfaction.

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Section: Discussioncontrasting

confidence: 33%

Section: Discussioncontrasting

confidence: 33%

Patient Satisfaction and Experiences towards Paramedical Services in a Secondary Care Referral Healthcare Setting of India

Sahithi¹,

Rathinavelu²,

Kalimuthu³

et al. 2016

IJOPP

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show abstract

“…Inefficient waiting times can invite patients' dissatisfaction with a health service obtained from a pharmacy unit patients will assume poor quality of health [17][18][19][20][21][22] stating that the quality of pharmacy unit services has a positive and significant effect on patient satisfaction. Khudair and Raza [17] identified that the rate of service, officer attitudes, drug information, and location are factors of pharmaceutical service that has a positive and significant effect on patient satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Effect of prescription waiting time on patient satisfaction mediated by service quality of pharmacy unit in public hospital in Bandung city

Kautsar

Nurhayati

Sopyan

2017

Natl J Physiol Pharm Pharmacol

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Background:The Indonesia National Health Insurance (NHI) is one of the social protections to ensure all people to health. Improving the quality of good service is a demand for pharmacy unit to improve the services quality, especially in improving the rate of pharmaceutical services and patient satisfaction that has been regulated in the Ministry of Health. Aims and Objectives: This study aims to measure influence between prescription waiting time and the level of patient satisfaction mediated by the quality of pharmacy unit service as a mediator at the public hospital in Bandung City. Materials and Methods: A cross-sectional questionnaire-based and direct observation method was conducted from February to April 2017. The questionnaire and observation sheet were used to obtain primary data to 302 NHI patients. Data were analyzed using structural equation modeling using software smartPLS. Results: Based on the result, general and compounding prescriptions' waiting time is not suited with the standard. The waiting time has no positive and significant effect on the quality of pharmacy unit service with t-value of 0.532. The quality of service has a positive significant effect on patient satisfaction with t-statistics of 14.477. The waiting time has a positive and significant effect on patient satisfaction with t-statistics of 1.771 (t-table > 1.96, α = 0.05). Conclusion: The path model proposed did not fit and must be evaluated the length of waiting time and service quality as mediator. Waiting time has a positive influence on patient satisfaction even though the rate of services is slow. Then, the better pharmacy services given, then the much more patient satisfied to the hospital.

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“…Penelitian ini mengacu pada penelitian yang sebelumnya dilakukan oleh Khudair (2011) Data yang dikumpulkan merupakan sampel dari sejumlah populasi yang dipilih berdasarkan beberapa kriteria, yaitu: (1) Konsumen berusia minimal 17 tahun, (2) Konsumen yang pernah datang ke Apotek Kimia Farma di Kota Ambon minimal 2 kali dalam 3 bulan..…”

Section: Metode Penelitianunclassified

“…Berdasarkan penelitian yang dilakukan mengenai pengaruh Pharmacist services terhadap Loyalty melalui Customer satisfaction, hasil pengujian yang didapat cenderung menunjukkan hasil yang sesuai dengan teori dari penelitian Khudair (2011) dan Astuti (2014, terdapat kesamaan dengan teori sebelumnya.…”

Section: Kesimpulan Dan Saranunclassified

Pengaruh Pharmacist Services Terhadap Loyalty Melalui Satisfaction Pada Apotek Pemerintah Di Kota Ambon

Ongkiwijaya¹

2017

manaj. pemasar. jasa.

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This research discusses about the influence of Pharmacist Services toward Loyalty through Customer Satisfaction to the Government Pharmachy in PENDAHULUANPelayanan kesehatan merupakan suatu upaya yang diselenggarakan secara mandiri atau bersama-sama dan diarahkan untuk meningkatkan derajat kesehatan yang optimal bagi masyarakat. Salah satu saran penyedia layanan kesehatan adalah apotek (Handoko, 2012). Pentingnya fungsi apotek terhadap peningkatan derajat kesehatan Masyarakat didukung oleh pemeritah. Apotek merupakan tempat pengabdian profesi apoteker dan sebagai salah satu bentuk sarana pelayanan kesehatan yang berkewajiban untuk menyediakan dan menyalurkan obat serta pembekalan farmasi lainnya (Depkes RI,2002) Apotek adalah sarana pelayanan kefarmasian tempat dilakukannya praktek kefarmasian oleh apoteker. Apoteker adalah sarjana farmasi yang telah lulus dan telah mengucapkan sumpah jabatan apoteker, berdasarkan peraturan perundang-undangan yang berlaku berhak melakukan pekerjaan kefarmasian di Indonesia sebagai apoteker (Depkes RI, 2009).Apotek adalah suatu tempat tertentu dilakukan pekerjaan kefarmasian dan penyaluran sediaan farmasi, perbekalan kesehatan lainnya kepada masyarakat. Sediaan farmasi yang dimaksud adalah obat, bahan obat, obat tradisional dan kosmetik. Perbekalan kesehatan adalah semua bahan dan peralatan yang diperlukan untuk menyelenggarakan upaya kesehatan (Depkes RI, 2004).

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Measuring patients' satisfaction with pharmaceutical services at a public hospital in Qatar

Abstract: The findings identify pharmaceutical service performance indicators and provide guidelines to improve Qatari pharmaceutical services.

Cited by 55 publications

References 27 publications

Patient Satisfaction and Experiences towards Paramedical Services in a Secondary Care Referral Healthcare Setting of India

Patient Satisfaction and Experiences towards Paramedical Services in a Secondary Care Referral Healthcare Setting of India

Effect of prescription waiting time on patient satisfaction mediated by service quality of pharmacy unit in public hospital in Bandung city

Pengaruh Pharmacist Services Terhadap Loyalty Melalui Satisfaction Pada Apotek Pemerintah Di Kota Ambon

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