Measuring patient satisfaction in Moroccan oncology institutions EORTC IN-Patsat32 and satisfaction in Moroccan patient with cancer

Obtel, Majdouline; Achhab, Youness El; Bendahhou, Karima; Benider, Abdellatif; Errihani, Hassan; Zidouh, Ahmed; Bekkali, Rachid; Nejjari, Chakib

doi:10.1007/s12558-011-0185-6

Cited by 5 publications

(8 citation statements)

References 17 publications

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“…The second element is the availability of support and guidance staff, whose role is to guide, assist and help patients moving smoothly between care units. This is in accordance with the findings of previous research, which indicated that difficulties in patient movements inside healthcare facilities caused patient dissatisfaction (Obtel, El Achhab, Bendahhou, Benider, Errihani, Zidouh et al, 2012).…”

Section: Discussionsupporting

confidence: 93%

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Frichi¹,

Jawab²,

Boutahari³

2020

JIEM

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Purpose: The objective of this research is to examine the role of hospital logistics in improving quality of care and patient satisfaction. Thus, the paper focuses on modeling and evaluating the relationship between these three constructs.Design/methodology/approach: In the present study, hospital logistics was specified as a second-order construct composed of five first-order constructs: physical accessibility, waiting time, consultation time, hospital hotel services, and administrative procedures. A questionnaire was developed and administered face-to-face to 384 hospitalized patients in three public healthcare facilities in Fez-Morocco. Collected data were processed and analyzed deploying the PLS-SEM method and using SmartPLS3 software. Data analysis was carried out by considering two types of patient circuits according to the admission modes in the healthcare facility: Urgent Patients Circuit and Scheduled Patients Circuit. Thus, two PLS-SEM models were evaluated and validated.Findings: Results highlighted the significant impact of hospital logistics on quality and satisfaction. In particular, the results of the two models showed that the most preponderant hospital logistics component is physical accessibility which consists of the availability and accessibility of ambulances, medical and nursing staff, support and guidance staff, technical facilities and equipment, etc. Thus, hospital managers and health system stakeholders should pay particular attention to hospital logistics activities in general and specifically to the physical accessibility to improve the quality of care and patient satisfaction.Research limitations/implications: This study only included patients from three public healthcare facilities in Fez-Morocco. Also, the model variables of hospital logistics construct are restricted and were applied in a specific context. Besides, the sample size was relatively reduced. Thus, results generalization might be limited. Further studies including more patients from other territories and including other logistics components are needed for large-scale validation of the proposed model. Originality/value: The results of this study contribute to the scientific literature on hospital logistics and its role as a lever for quality of care and patient satisfaction.

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Section: Discussionsupporting

confidence: 93%

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Frichi¹,

Jawab²,

Boutahari³

2020

JIEM

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“…The majority of patients, 61.5% included, were female. This result is similar to Obtel M et al 7 who found that 66.5% of patients in Morocco's oncology institutions are female. Women's cancers were the most common in our study.…”

Section: Discussionsupporting

confidence: 90%

Untitled

2019

HPMIJ

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Introduction: In Benin, the experience of palliative care began in 2014 with an approach based on the model of Hospice Africa Uganda. Patients usually come to the hospital at a fairly advanced stage and require a full support, taking into account their need. This observation justifies the study whose objectives were to describe the sociodemographic characteristics of patients in palliative care and to identify their needs. Methods: This is a descriptive and retrospective cross-sectional study conducted from 1st December 2014 to 31st July 2016. It concerned all patients followed in palliative care units of the CNHU HKM and Comè District Hospital and who have a complete medical record. Results: Sixty-five (65) patients were followed in the palliative care units during the study period. Among them women were 61.5% with a sex ratio of 0.6. They mean age was 52.85 years. 78% of patients did not have social security coverage. 89.2% of patients admitted to palliative care units had cancer and 63.79% were already in the metastatic stage. Pain was present in all patients admitted to palliative care units. Other problems identified were spiritual support (90.2%) and psycho-social support (73%). Conclusion: Palliative patient's needs in Benin are dominated by pain control and psychosocial and spiritual support. A palliative care program focused on these needs will provide a better quality of life for these patients.

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“…(Arraras et al, 2009) Our results were much less than the European counterparts and Taiwan, (Bredart et al, 2007) and fairly higher than Morocco as a similar economic level. (Obtel et al, 2012) The lower frequency of ceiling effect in this study (ranging 10-24%) compared to the Spanish version (ranging 6-46%) in one hand, and zero percent of floor effect in the Spanish version compared to higher ones (ranging 0.5-11%) on the other hand indicates better discrimination property of Persian version of the instrument in detecting differences between groups of cancer patients. Moreover, high floor and ceiling effect in HRQL tools represent highly skewed distribution of the scores, which warrants cautious interpretation of the results (Hirsch et al, 2011;Inrig et al, 2012).…”

Section: Discussionmentioning

confidence: 49%

“…Analyses of validation studies of the questionnaire for Spanish, (Arraras et al, 2010) Iceland, (Hjorleifsdottir et al, 2010) different European countries, (Bredart et al, 2005b) Morocco, (Obtel et al, 2012) Sri-Lanka (Jayasekara et al, 2008) and Taiwanese (Bredart et al, 2005b) cancer patients indicated high convergent validity for all scales except for the access scale (i.e. ease of access by means of transport and parking and easy finding one's way inside the hospital), which might best be handled separately (Bredart et al, 2005b;Arraras et al, 2009).…”

Section: Discussionmentioning

confidence: 99%

“…The performance of validation studies for this instrument in each country individually is widely recommended by the EORTC Quality-of-Life Group. These studies help professionals to explore whether the questionnaires have a good psychometric functioning for different groups of patients in each country and to compare the expected values in different cultures (Fayers and Bottomley, 2002;Kavadas et al, 2004;Arora et al, 2010;Arraras et al, 2010;Obtel et al, 2012). A Likert scale of ''poor'', ''fair'', ''good'', ''very good'' or ''excellent'' response options is used to rate each aspect of care.…”

Section: Questionnairesmentioning

confidence: 99%

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Psychometric Properties of the Persian Version of Satisfaction with Care EORTC-in-patsat32 Questionnaire among Iranian Cancer Patients

Pishkuhi

Salmaniyan²,

Zendedel³

et al. 2015

Asian Pacific Journal of Cancer Prevention

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Background: Cancers impose an increasing burden on health of the populations and individuals, but little is known about cancer patient satisfaction with care. The aim of this study was to assess the psychometric properties of the Persian version of European Organisation for Research and Treatment of Cancer (EORTC) In-Patsat32, as a recently developed questionnaire to assess cancer patient satisfaction with care and information provided during hospital admission. Materials and Methods: Complying with EORTC protocols, the Persian version of Inpatsat32 was translated and piloted in a small group of patients, then applied to 380 cancer patients admitted to different oncology wards in Tehran. Validity (convergent, discriminant, and divergent) and reliability of the tool was assessed through using multitrait analysis, factor analysis, intraclass correlations, Chronbach's alpha and test-retest (on a sample of 70 patients). Results: Good acceptance and high sensitivity of the questionnaire with low floor and ceiling effects were recognized, indicating power of the instrument to detect differences between groups with heterogeneous levels of satisfaction. Multitrait scaling analyses supported the convergent validity of the majority of scales (correlation coefficient >0.4) and favorable discriminant validity (item own scale correlation >0.8). There was no correlation between In-patsat32 scales and the EORTC-C30, which measures different concepts, confirming divergent validity of the tool. Internal consistency for all domains was high (α>0.70) except for the hospital access score and the test-retest reliability was excellent (r=0.86-0.96). There was a weak responsiveness to change except for nurses technical skills. Principle component analysis confirmed five domains with much improved internal consistency (α>0.9). Conclusions: The Persian version of the EORTC-in-patsat32 module is a reliable and valid instrument to measure cancer patient satisfaction with care received during their hospitalization period and can be utilized in clinical cancer research.

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Measuring patient satisfaction in Moroccan oncology institutions EORTC IN-Patsat32 and satisfaction in Moroccan patient with cancer

Cited by 5 publications

References 17 publications

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Untitled

Psychometric Properties of the Persian Version of Satisfaction with Care EORTC-in-patsat32 Questionnaire among Iranian Cancer Patients

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