Measuring patient's satisfaction of healthcare services in the UAE hospitals: Using SERVQUAL

Al-Neyadi, Hamda S.; Abdallah, Salam; Malik, Mohsin

doi:10.1080/20479700.2016.1266804

Cited by 88 publications

(72 citation statements)

References 27 publications

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“…A comparison of the means for each dimension reveals that consumers overall had neutral and satisfactory experiences. These results contrast with those of Emirati and Turkish studies, for which the responses were generally negative regarding overall health care service quality (Al-Neyadi et al 2016;Caha 2007). The dominance of free, government-funded care in Saudi Arabia explains the relatively positive responses of this study's participants, as public hospitals allow for greater accessibility to specialized care, often at no cost or at affordable prices, compared with private hospitals.…”

Section: Discussioncontrasting

confidence: 77%

Comparing public and private hospitals’ service quality

Alumran

Almutawa

Alzain

et al. 2020

J Public Health (Berl.)

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Background Saudi Arabia's health care system has undergone major changes in recent years to enhance the quality of the services it renders to the community. This study is designed to measure the quality of health care services from the patients' perspective and to compare the service quality of public and private hospitals in the eastern region of Saudi Arabia. Methods The study has a quantitative cross-sectional design, with a questionnaire based on the SERVQUAL dimensional model. It was a random sample of 258 inpatients at private and public hospitals in Eastern Saudi Arabia. Results Patients at private hospitals perceived a higher level of quality of the health care services (t = 3.390, p < 0.01). Conclusions Further research on the financial and leadership dimensions of health care quality will contribute to improved planning for health care services.

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Section: Discussioncontrasting

confidence: 77%

Comparing public and private hospitals’ service quality

Alumran

Almutawa

Alzain

et al. 2020

J Public Health (Berl.)

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“…On the other hand, international results varied. Lesser developed countries like Ghana with similar health care structures as Pakistan showed comparable results to our study [19], while countries with better established and funded healthcare systems such as the United Arab Emirates declared insignificant differences between satisfaction levels [20].…”

Section: Comparison With Existing Literaturesupporting

confidence: 75%

Assessment of Patient Satisfaction in a Military and Public Hospital: A Comparative Study

Farooq

Khaliq

Toor

et al. 2020

Cureus

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Background: In recent times, the assessment of patient satisfaction has become an essential tool for measuring the effectiveness of healthcare delivery. However, not a lot of work has been done in Pakistan, even less so in comparing it across different hospital systems in the country. This research aims to fill that gap and be the first to compare satisfaction levels in a military and public hospital. Objective: To assess patient satisfaction in different hospital systems of Pakistan and compare their outcomes.

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“…The study included 127 patients from UAE hospitals. It was concluded there is no gap between private hospitals and public hospitals in services [11].…”

Section: Relate Workmentioning

confidence: 98%

A Fuzzy Assessment Model for Hospitals Services Quality based on Patient Experience

Alkafaji¹,

Al-Shamery²

2020

Karbala International Journal of Modern Science

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The patient's experience is a lens for services assessment that provide from healthcare institutions because the patient is the first and the last recipient for the service. The patient's experience carries a lot of uncertainty and an ultimate decision cannot be taken from the patient about the services, but it carries the partial truth. Many artificial intelligence technologies deal with the concept of partial truth, such as genetic algorithms and neural networks, but the fuzzy logic remains pioneering to deal with uncertainty. This paper aims to develop an assessment model by using fuzzy inference that is able to assess the quality of services in a similar way to the human experts of healthcare. The fuzzy assessment model applied to measure the patient satisfaction rate for health services for more 4500 hospitals in the United States and two hospitals in Iraq. The services are assessed by the questionnaire and its design according to the questionnaire of the assessment of healthcare providers and systems (HCAHPS) for all hospitals in the United State. The population study in Iraq consisted of 1,000 patients divided between 500 patients from Al-Hillah general teaching hospital and 500 patients from Al-Kafil private hospital. Depending on the patients' answers, the degrees of membership are calculated among the fuzzy sets. The results show a clear difference between the services provided by private hospitals compared to public hospitals.

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Measuring patient's satisfaction of healthcare services in the UAE hospitals: Using SERVQUAL

Cited by 88 publications

References 27 publications

Comparing public and private hospitals’ service quality

Comparing public and private hospitals’ service quality

Assessment of Patient Satisfaction in a Military and Public Hospital: A Comparative Study

A Fuzzy Assessment Model for Hospitals Services Quality based on Patient Experience

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