Assessment of Patient Satisfaction in a Military and Public Hospital: A Comparative Study

Farooq, Ayesha; Khaliq, Muhammad Farhan; Toor, Muhammad Aftab; Amjad, Aminah; Khalid, Wakar; Butt, Farooq

doi:10.7759/cureus.10174

Cited by 5 publications

(8 citation statements)

References 16 publications

(22 reference statements)

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“…22 A study comparing patient satisfaction at two major hospitals in Lahore, revealed that patient satisfaction was significantly better (p=0.03) at one compared to the other. 23 A cross-sectional study interviewed 150 participants in the outpatient department of a hospital in Rawalpindi, and reported that overall satisfaction score was 61.4% 24 , while the current study had overall satisfaction rate of 68%.…”

Section: Discussionmentioning

confidence: 58%

Satisfaction of patients in government medical teaching institutes of Peshawar Khyber Pakhtunkhwa, Pakistan: a cross-sectional analytical study

Mushtaq,

Shah,

Rahman Khattak

et al. 2024

J Pak Med Assoc

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Objectives: To evaluate patient satisfaction and its associated factors in teaching hospitals. Method: The cross-sectional, analytical study was conducted from September to December 2022 at three public-sector medical teaching hospitals in Peshawar, Pakistan, and comprised adult patients of either admitted to various hospital wards for at least 2 days. Data was collected using a predesigned a closed-ended questionnaire assessing patient satisfaction in different domains like, facilitation at the admission, professional knowledge and skills of the attending doctors, quality of diagnostic and nursing services, and basic amenities. Data was analysed using SPSS version origin Pro 2022a. Results: There were 473 patients with a male-female ratio of 3:1, with mean age 43.3+14.7 years (range: 11-85 years), and mean hospital stay 5.96+3.37 days (range: 2-18 days). Of the 2,365 response statements for facilitation at the admission counter, 2,051(87%) were positive; of the 2,365 statements for attending doctors, 2,012(85%) were positive; of the 2,838 statements for nursing care, 2,122(75%) were positive; of 946 statements for diagnostic services, 627(66%) were positive; and of the 3,311 statements for basic amenities at the hospital, 1,246(38%) were positive. Overall, of the 11,825 response statements, 8058(68%) were positive. The patient satisfaction was significantly co-related with education and hospital stay (p<0.05). Conclusion: Patients were found to be generally satisfied with healthcare services, but not with the provision of basic amenities. Key Words: Patient satisfaction, MTI Peshawar, Quality of healthcare, Tertiary care facility, Inpatient services.

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Section: Discussionmentioning

confidence: 58%

Satisfaction of patients in government medical teaching institutes of Peshawar Khyber Pakhtunkhwa, Pakistan: a cross-sectional analytical study

Mushtaq,

Shah,

Rahman Khattak

et al. 2024

J Pak Med Assoc

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“…17 Farooq et al did a comparative analysis of PS in military and public sector hospitals in Pakistan and showed a deficiency in all seven dimensions of PS in public hospitals. 18 Naseer identified several determinants contributing to low PS in Pakistan, including the lack of privacy, limited autonomy, insufficient involvement in decision-making, poor communication and issues related to sanitation/hygiene. These factors were associated with negative patient experiences and were recognised as significant contributors to reduced satisfaction within the healthcare system.…”

Section: Discussionmentioning

confidence: 99%

“… 12 Similarly, another study conducted in Pakistan indicated a mean satisfaction score of 3.59 in the financial aspect. 18 …”

Section: Discussionmentioning

confidence: 99%

“…12 Similarly, another study conducted in Pakistan indicated a mean satisfaction score of 3.59 in the financial aspect. 18 However, the study identified the lowest satisfaction scores in interpersonal manners, communication, time spent with the doctor and technical quality domains, prompting a reevaluation of emergency care processes. Patients emphasised the need for personalised and empathetic care, expressing discontent with perceived haste and impersonal interactions.…”

Section: Open Accessmentioning

confidence: 95%

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Assessment of parental satisfaction with paediatric health services in public sector tertiary hospitals within a low-income setting using Patient Satisfaction Questionnaire (PSQ-18)

Naeem,

Nasim,

Anwar

et al. 2024

bmjpo

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IntroductionPatient satisfaction is an integral part of healthcare quality, impacting treatment adherence, patient loyalty and healthcare utilisation. Parental satisfaction is particularly crucial as parents influence decision-making for their child’s healthcare.ObjectiveThe objective was to assess parental satisfaction levels (as measured by Patient Satisfaction Questionnaire-18 (PSQ-18)) related to paediatric healthcare services and identify specific factors significantly influencing parental satisfaction with paediatric healthcare services.MethodologyThis is a descriptive cross-sectional study that used a structured questionnaire based on the PSQ-18. The study was conducted in Faisalabad, Islamabad, Peshawar and Swat. Seven subscales measured satisfaction across various dimensions.ResultsWe found 882 suitable responses indicating a diverse participant demographic, with the largest group in the 6–12 years age category. The overall mean parental satisfaction score was 2.0±0.5 (40.0%). Notably, financial aspects scored highest at 2.8 (55%), followed by accessibility and convenience at 2.0 (40.5%). However, lower satisfaction scores in the interpersonal relationship (1.8±0.5) and technical quality (1.8±0.5) domains were recorded. Sociodemographic analysis indicated age, education and occupation significantly influenced satisfaction. Conversely, factors such as gender, residence and the presence of chronic disease did not significantly impact satisfaction levels.ConclusionThe study offers valuable insights into paediatric patient satisfaction in Pakistan, emphasising the need for targeted interventions and improvements in specific domains to enhance overall healthcare quality.

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“…In major factors which affect patient satisfaction are waiting time, time spent with doctor, interpersonal communication, treatment outcome and services provided which are related to hospital. Minor factors which are usually non-modifiable include age, gender, educational status and health because patient satisfaction also variates according to gender, age, level of education and health status, but outcomes of these studies are conflicting 4,5 . Patients who are male and those whose age are older than 50, short spanned and fined health condition and education status at the primary level indicates a higher level of satisfaction6.…”

Section: Introductionmentioning

confidence: 99%

Comparison of Satisfaction Level with Physiotherapy Care between Male and Female Patients of Sialkot

Fatima¹,

Nadeem²,

Iftikhar³

et al. 2023

SJPTR

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Background: Patient satisfaction has now become a major component in evaluating the different concerns of patients which are not only related to patient’s health but also co-relates with the quality of organization. It seems that satisfaction in physical therapy is also concerned with the gender in many health care corporations. Objective: To compare the patient satisfaction with physiotherapy care between male and female patients of Sialkot. Methods: This comparative cross-sectional study was conducted from Febuary to August, 2022 at different public and private hospitals in Sialkot. Non-probability simple convenient sampling technique was used and data was collected from different hospitals of Sialkot by taking informed consent prior to data collection. The Med Risk instrument was used as a data collection tool which was based on a 12-item questionnaire and data was analyzed by using SPSS 16. The mean and standard deviation and independent-t test was used for the comparison of physiotherapy care between male and female patients. P-value ≤. 05 was taken as statistically significant. Results: Out of 260 patients, 95(36.54%0 were male and 165(63.46%) were female. By comparing the total mean score 47.78±13.75 of patient satisfaction between male and female it determines significantly a higher level of satisfaction. while the satisfaction level of male patients mean score was 48.77±5.22 and females was 45.98±5.58. The factors which show a significant difference between male and female patient satisfaction are waiting area, therapist did not spend enough time, therapist treats me respectfully, therapist answers all my questions and returns to this office for future services with a p-value of. 00. Conclusion: The results of our study show a significant importance of male and female variables in patient satisfaction, in which both male and female patients show an overall higher level of satisfaction but males were more satisfied in some factors as compared to females. Key Words: Female, Male, Musculoskeletal, Neuromuscular, Patient Satisfaction, Physiotherapy.

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Assessment of Patient Satisfaction in a Military and Public Hospital: A Comparative Study

Cited by 5 publications

References 16 publications

Satisfaction of patients in government medical teaching institutes of Peshawar Khyber Pakhtunkhwa, Pakistan: a cross-sectional analytical study

Satisfaction of patients in government medical teaching institutes of Peshawar Khyber Pakhtunkhwa, Pakistan: a cross-sectional analytical study

Assessment of parental satisfaction with paediatric health services in public sector tertiary hospitals within a low-income setting using Patient Satisfaction Questionnaire (PSQ-18)

Comparison of Satisfaction Level with Physiotherapy Care between Male and Female Patients of Sialkot

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