Measuring Generation Y consumers’ perceptions of green practices at Starbucks: An IPA analysis

Atzori, Roberta; Shapoval, Valeriya; Murphy, Kevin

doi:10.1080/15378020.2016.1229090

Cited by 27 publications

(22 citation statements)

References 38 publications

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“…Various studies [50,51] examine how tourism initiatives enable sustainable developments in the residents' experience. Atzori et al [54] explore clients' perceptions on green practices applied in the food services sector. Eldho et al [55] compare the importance and performance of economic, social, and green sustainability practices in dyadic relationships at three supply chain levels: upstream, downstream, and the overall.…”

Section: Methodsmentioning

confidence: 99%

On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case

2019

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Logistics in urban areas are currently suffering a radical transformation due to increasing population concentration and the massive use of cars as the preferred transport mode. These issues have resulted in higher pollution levels in urban environments and traffic congestion, impacting the world globally. Facilitating the use of sustainable transport modes is widely regarded as a necessity to cope with these adverse effects on citizens’ life quality. Hence, some regions, such as the European Union, are encouraging bus transport firms to make their business models more environmentally and socially sustainable. The aim of this research is thus to explore how technological innovations adopted by urban bus companies can improve cities’ sustainability. With this in mind, a combined Importance Performance Analysis (IPA)–Analytic Hierarchy Process (AHP) method was applied. In this way, their environmental and social sustainability effects were separately represented through hierarchical structures. Subsequently, the importance and performance ratings of technological innovations in each sustainability dimension were estimated, and thus two IPA grids were generated. These grids support managers in the establishment of more effective action plans to improve logistics sustainability in cities. The findings also provide guidance to governments on the technological innovations that should be promoted in future urban mobility plans.

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Section: Methodsmentioning

confidence: 99%

On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case

2019

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“…[31,32] examine how tourism initiatives enable sustainable developments on the residents' experience. [33] explore clients' perceptions on green practices applied in the food services sector. [34] compare the importance and performance of economic, social and green sustainability practices in dyadic relationships at three supply chain levels: upstream, downstream and the overall.…”

Section: Methodsmentioning

confidence: 99%

On the Environmental and Social Sustainability of Urban Bus Transport Practices: The EU Case

López¹,

Ruiz‐Benítez²,

Vargas-Machuca³

2018

Preprint

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Logistics in urban areas are currently suffering a radical transformation due to increasingly population concentration and the massive use of cars as the preferred transport mode. These issues have resulted in higher pollution levels in urban environments and traffic congestion impacting the world globally. Facilitating the use of sustainable transport modes is widely regarded as a necessity to cope with these adverse effects on citizens’ life quality. Hence, some regions, as the European Union, are encouraging bus transport firms to make their business models more environmentally and socially sustainable. The aim of this research is thus to explore how practices adopted by urban bus companies can improve cities’ sustainability. With this in mind, a combined Importance Performance Analysis (IPA)-Analytic Hierarchy Process (AHP) method was applied. In this way, both environmental and social sustainability effects of developed practices were represented through hierarchical structures separately. Subsequently, importance and performance ratings of practices in each sustainability dimension were estimated, and thus two IPA grids were generated. These grids support managers in the establishment of more effective action plans to improve logistics sustainability in cities. Findings also provide guidance to governments on the practices that should be promoted in future urban mobility plans.

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“…The smaller the gap its show with the better level of satisfaction felt by the trainee and vice versa. The positive gap will be obtained if the perception score is greater than the expectancy score whereas if the expectation score is greater than the perception score will be obtained a gap negative (Atzori et al, 2018).…”

Section: Gap Analysismentioning

confidence: 97%

“…Quadrant analysis or Importance Performance Analysis (IPA) is a descriptive analysis technique introduced by Martilla and James. Importance Performance Analysis technique is used to identify what important performance factors should be prioritized and adjusted to the expectations of respondents (Atzori et al, 2018).…”

Section: Importance Of Performance Analysismentioning

confidence: 99%

Satisfactory Analysis of Training Program at Indonesian Railway Company: An Importance-Performance Analysis Approach

Saragih

Pradana

Fakhri

et al. 2020

integr. j. of. bus. and. econ.

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Training is an activity that has an important role for human resources in order to increase knowledge and skills both for human resources who are preparing to enter the workforce, also for human resources who have worked so that their capabilities are always maintained in order to secure existence or to career advancement. From this research, we try to analyze the gap between perceptions and expectations of the training program in from the perspectives of the participants. The population of this study are 61 employees of PT Kereta Api Indonesia (Indonesian Railway Company) who were training participants at the Operations and Marketing Training Center. We analyzed the data by applying the Importance Performance Analysis (IPA) method. Based on the results of the research and descriptive analysis of the services received, the satisfaction of the operational training program is quite satisfying but there is still a difference between reality and employee expectations.

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Measuring Generation Y consumers’ perceptions of green practices at Starbucks: An IPA analysis

Cited by 27 publications

References 38 publications

On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case

On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case

On the Environmental and Social Sustainability of Urban Bus Transport Practices: The EU Case

Satisfactory Analysis of Training Program at Indonesian Railway Company: An Importance-Performance Analysis Approach

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