Measuring eGovernment success: a public value approach

Scott, Murray; DeLone, William H.; Golden, Willie

doi:10.1057/ejis.2015.11

Cited by 150 publications

(141 citation statements)

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“…The aspect of identifying public values and integrating them in the development of e‐government websites is commonly known as the service provision dimension of e‐government public values (Grimsley & Meehan, ; Hui & Hayllar, ; Karkin & Janssen, ; Omar, Scheepers, & Stockdale, ). Likewise, the users' experience component of the framework can be seen as the service outcomes, which are basically the outcomes that help to develop citizen trust and satisfaction in government service provision (Grimsley & Meehan, ; Scott et al, ). The context of this study will, however, be limited to the service provision components of the public values perspective, by specifically focusing on determining the public values currently incorporated into the design of SSA e‐government websites.…”

Section: Public Values Perspective Of E‐government Websitesmentioning

confidence: 99%

“…According to Cordella and Bonina (2012), no single definition of public value encompasses all that public value entails. As such, in the domain of e-government, public value creation is generally referred to as the public values perspective of e-government (Hui & Hayllar, 2010;Karkin & Janssen, 2014;Karunasena & Deng, 2012;Scott, DeLone, & Golden, 2015). The public values perspective of e-government can be seen as government's use of ICTs to increase the delivery of services that the public wants (UNDESA, 2016).…”

Section: Public Values Associated With E-government Websitesmentioning

confidence: 99%

“…The public values perspective of e-government can be seen as government's use of ICTs to increase the delivery of services that the public wants (UNDESA, 2016). E-government researchers over the years mostly prefer using the term "public values" instead of simply "public value," as the e-government perspective of public values represents a set of numerous different values (Jorgensen & Bozeman, 2007;Karkin & Janssen, 2014;Scott et al, 2015). For the context of this study, the public values perspective of e-government will be limited to public values associated with e-government websites.…”

Section: Public Values Associated With E-government Websitesmentioning

confidence: 99%

“…Likewise, the users' experience component of the framework can be seen as the service outcomes, which are basically the outcomes that help to develop citizen trust and satisfaction in government service provision (Grimsley & Meehan, 2007;Scott et al, 2015). The context of this study will, however, be limited to the service provision components of the public values perspective, by specifically focusing on determining the public values currently incorporated into the design of SSA e-government websites.…”

Section: Public Values Associated With E-government Websitesmentioning

confidence: 99%

See 3 more Smart Citations

Quality assessment of e‐government websites in Sub‐Saharan Africa: A public values perspective

Verkijika

Wet

2018

E J Info Sys Dev Countries

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The evaluation of e-government websites has received considerable attention over the years; however, the public values perspective of e-government websites have been widely overlooked, especially in developing countries. This is worrisome as one of the primary goals of e-government websites is to deliver public values, since these sites are often the main platform for government interaction with other stakeholders. As such, this study bridged the existing knowledge gap by evaluating 279 e-government websites from 31 countries in Sub-Saharan Africa, based on the public values perspective. The examined public values included accessibility, citizen engagement, development of trust, responsiveness, dialogue, and quality of information and services. The results showed that the performance of Sub-Saharan Africa e-government websites was highly unsatisfactory when it comes to the delivery of public values. This possibly provides an explanation as to why the region has been consistently ranked the worst in terms of e-government development, as e-government development focuses on public values delivery. The study culminates by providing both practical, theoretical, and policy implications of the findings. | INTRODUCTIONOver the past 2 decades, many governments in Sub-Saharan Africa (SSA) have espoused information and communication technologies (ICTs) into their key activities as a means to enhance the effectiveness and efficiency with which information and services are delivered to citizens and other stakeholders. One of the most common ICT espousals by governments is government websites that have been developed for use in public administration and service/information delivery to citizens. According to Karkin and Janssen (2014), these websites (commonly referred to as e-government websites) are increasingly becoming the fundamental platform for interaction between governments and citizens.Researchers (Rorissa & Demissie, 2010;Nawafleh, Obiedat, & Harfoushi, 2012) have noted that e-government websites have become so popular such that almost every country around the globe has implemented at least one e-government website. This is not surprising as e-government websites are increasingly seen as an essential strategic tool that governments can use to facilitate interactions with the general public, especially the provision of public services (Pratchett, Wingfield, & Polat, 2006). Also, the dissemination of information and delivery of services via e-government websites can significantly enhance the administrative efficiencies of governments, increase citizen trust in governments, and promote democratic governance (Elbahnasawy, 2014;Jun, Wang, & Wang, 2014).Over 6 years ago, Rorissa and Demissie (2010) reported that almost all governments in SSA had implemented some form of e-government website ranging from static web pages to advanced web portals for providing services to the general public. However, little is known about the progress of e-government websites in SSA to date, and existing evidence suggests that e-g...

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Section: Public Values Perspective Of E‐government Websitesmentioning

confidence: 99%

Section: Public Values Associated With E-government Websitesmentioning

confidence: 99%

Section: Public Values Associated With E-government Websitesmentioning

confidence: 99%

Section: Public Values Associated With E-government Websitesmentioning

confidence: 99%

See 2 more Smart Citations

Quality assessment of e‐government websites in Sub‐Saharan Africa: A public values perspective

Verkijika

Wet

2018

E J Info Sys Dev Countries

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“…The Public Value theoreticians position the public value creation into the core of public sector performance (Guthrie, Marcon, Russo, & Farneti, 2014;Scott, DeLone, & Golden, 2016;Talbot, 2010). This new paradigm emphasises the role of public managers in securing, balancing, and advocating public values (Moore, 2014;Spano, 2014).…”

Section: Performance Management Perspective: Evaluation Of Public Valuesmentioning

confidence: 99%

Conceptualising Benefits of User-Centred Design for Digital Library Services

Kautonen¹,

Nieminen²

2018

LIBER

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Libraries are increasingly adopting user-centred design (UCD) approaches to the development of their services for the benefit of customers. Less attention is paid to evaluating the activity of designing these services. To address this managerial question, we present a study that examines UCD performance in the context of digital library services' development. The study builds on the existing knowledge on library and design evaluation and examines the literature from two theoretical perspectives: performance management and temporalities. As the primary contribution of this paper, we introduce the conceptual 360-Degree Temporal Benefits Model, which captures the situation where many stakeholders are involved in a design activity of digital library service. Application of the model to two cases demonstrates that the stakeholders can assess the benefits of UCD very differently. We argue that the new model helps in framing the change from the measurable design benefits towards more ambitious and ambiguous public values.

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Mechanisms fostering the sustainability of actualized value propositions of implemented e‐Government projects in Sub‐Saharan Africa: A realist evaluation case of Nigeria and Rwanda

Chidama

Ononiwu

2022

E J Info Sys Dev Countries

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This study examines the mechanisms fostering sustainable value propositions of implemented e‐Governments projects in sub‐Saharan Africa (SSA) as a research focus. Value propositions identify how public organizations use e‐Government to fulfill citizens' needs across different roles. Using a concept‐centric systematic review, we identified such value propositions as effective public organizations, quality service delivery, open government and democratic values, as well as social values and well‐being. We chose some selected e‐Government projects in Nigeria and Rwanda; adopted realist evaluation (RE) multiple case studies as a methodology and introduced affordance actualization, self‐determination theory, and sustainability framework for e‐Government success as theoretical lenses. To collect data, we adopted a mixed method RE approach and used a contingent valuation method (CVM) as a quantitative aspect to identify the actualized value propositions in operations in the implemented e‐Government projects in Nigeria and Rwanda as outcomes. Sequentially followed by a realist interview as a qualitative approach to collect and analyze data we uncovered the generative mechanisms causing such outcomes to exist and be sustainable. Our findings revealed technological cognizance and autonomy as well as competence as individual mechanisms identified for sustaining such outcomes. While organizational mechanisms revealed are continuous availability of funds, institutional, administrative, and coordinating capacity with leadership and political support. Other organizational mechanisms include institutionalizing the technology within local settings with ongoing monitoring and improvement evaluation enabled by both internal and external contextual conditions. We synthesized our findings into an actualized value sustainability framework for implemented e‐Government projects in SSA to contribute to academics and practice in ICT4D, particularly RE application in e‐Government study, which is nascent.

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Measuring eGovernment success: a public value approach

Cited by 150 publications

References 130 publications

Quality assessment of e‐government websites in Sub‐Saharan Africa: A public values perspective

Quality assessment of e‐government websites in Sub‐Saharan Africa: A public values perspective

Conceptualising Benefits of User-Centred Design for Digital Library Services

Mechanisms fostering the sustainability of actualized value propositions of implemented e‐Government projects in Sub‐Saharan Africa: A realist evaluation case of Nigeria and Rwanda

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