Mechanisms fostering the sustainability of actualized value propositions of implemented e‐Government projects in Sub‐Saharan Africa: A realist evaluation case of Nigeria and Rwanda

Abstract

This study examines the mechanisms fostering sustainable value propositions of implemented e‐Governments projects in sub‐Saharan Africa (SSA) as a research focus. Value propositions identify how public organizations use e‐Government to fulfill citizens' needs across different roles. Using a concept‐centric systematic review, we identified such value propositions as effective public organizations, quality service delivery, open government and democratic values, as well as social values and well‐being. We chose some selected e‐Government projects in Nigeria and Rwanda; adopted realist evaluation (RE) multiple case studies as a methodology and introduced affordance actualization, self‐determination theory, and sustainability framework for e‐Government success as theoretical lenses. To collect data, we adopted a mixed method RE approach and used a contingent valuation method (CVM) as a quantitative aspect to identify the actualized value propositions in operations in the implemented e‐Government projects in Nigeria and Rwanda as outcomes. Sequentially followed by a realist interview as a qualitative approach to collect and analyze data we uncovered the generative mechanisms causing such outcomes to exist and be sustainable. Our findings revealed technological cognizance and autonomy as well as competence as individual mechanisms identified for sustaining such outcomes. While organizational mechanisms revealed are continuous availability of funds, institutional, administrative, and coordinating capacity with leadership and political support. Other organizational mechanisms include institutionalizing the technology within local settings with ongoing monitoring and improvement evaluation enabled by both internal and external contextual conditions. We synthesized our findings into an actualized value sustainability framework for implemented e‐Government projects in SSA to contribute to academics and practice in ICT4D, particularly RE application in e‐Government study, which is nascent.

The Adjusting Influence of Social Media’s User-Generated-Knowledge (SMUGK) in Grasping the Contribution of Cognitive and Technological Factors in Citizens' Perceptions of Satisfaction from E-Government Services in the Global South Context: The Case of Oman

“…Finally, it can offer valuable feedback and guidance for public sector organisations to assess and enhance their egovernment systems and strategies ( The effectiveness of egovernment systems relies not solely on their technical excellence and functionality but also on how users perceive and appreciate them. The perception of value delivery by egovernment systems among citizens pertains to how they perceive the bene ts outweighing the costs, efforts, time, and risks involved (Chidama & Ononiwu, 2023). Citizens' perception of value delivery by egovernment systems can be in uenced by various factors, like the quality and usability of egovernment systems, including their accessibility, reliability, security, privacy, and user-friendliness (Kervenoael & Yfantis, 2013;Sanghyun et al, 2015).…”

“…For example, Suradi et al ( 2020) concluded that factors such as usefulness, ease of use, risk, and technology trust were highly valued by Omani citizens while using governmental e-services. Al Rawahi (2019) investigated public value creation through e-government in Oman by adding critical dimensions to the public value creation process and highlighting technology as a distinct dimension (Chidama & Ononiwu, 2023). The study presents a new e-government PV creation model which manifests the knowledge creation process as an ongoing learning process that targets aligning Omani citizens' public value perceptions with an organisation's capabilities (Al Maamari & Bhuiyan, 2021).…”

“…These resources include digital skills, devices, internet access, and time. The availability of these resources determines the feasibility and ease of use of e-government services for citizens (Chidama & Ononiwu, 2023).…”

“…Proper IT infrastructure can create a positive feedback loop that promotes innovation, development, and social progress. However, investing in IT infrastructure requires meticulous planning, coordination, and governance to ensure alignment with the country's needs, priorities, and values (Chidama & Ononiwu, 2023;.…”

“…To address this issue, this article investigates the characteristics of social media citizen users: ICT social media usage on government-managed social media platforms and the associated levels of perceived risk and value on his/her overall civilian satisfaction (Chidama & Ononiwu, 2023). The author de nes government-managed social media as: "platforms where public agencies manage content provision, information, service, and citizen interaction strategies, without necessarily owning the platforms" .…”