Measuring demonetisation: a path towards the cashless India

Nagdev, Kritika; Kumar, Pragati; Rajesh, Anupama; Kumar, Sunil

doi:10.1504/ijpspm.2018.088692

Cited by 7 publications

(5 citation statements)

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“…The MANOVA details are specified in the following Tables 5 and 6. This is in contrast to the study results of Nagdev et al (2018) which specified that the technology did not meet the expectations of the customers. However, this was in accordance with the studies of Zhu and Nakata (2007) as well as Lal (2012) according to which the quality of the services was the important determinant of the satisfaction of the customers.…”

Section: Resultscontrasting

confidence: 95%

E-Banking Services: Impact of Demonetization on Satisfaction of Customers

Kotasthane*,

Sinha

2019

IJRTE

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The paper aims to determine the effect of demonetisation on the e-banking services and the consequent impact on the satisfaction of the customers. The study utilised data from 252 customers of private and public banks in India through questionnaires. It was found that the usage of e-banking services has increased after demonetisation. Further, it was observed that the age of the customers was the main determinant of the preference as well as actual usage of the e-services of the banks. Also, the educational qualification of the customers impacted the usage of the services both prior and post-demonetisation. Further, a significant relationship was established between the usage of e-services and customer satisfaction. It was established that the trust in using of the services increased after demonetisation.

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Section: Resultscontrasting

confidence: 95%

E-Banking Services: Impact of Demonetization on Satisfaction of Customers

Kotasthane*,

Sinha

2019

IJRTE

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“…The model was then tested empirically by a self-administered research instrument developed for the study using the survey method of data collection. The items used in this survey were adapted from prior studies published in peer-reviewed journals (TRI 2.0 Parasuraman and Colby, 2015; Nagdev et al , 2018; Davis, 1989; Lam et al , 2008). Consecutively, focus group discussions were followed to institute strong arguments and discuss interpretation of the research outcomes from empirical analysis.…”

Section: Methodsmentioning

confidence: 99%

“…However, Nagdev et al (2018) have attempted to develop a scale to measure the empirical effect of the demonetisation move on IT-enabled services, traditional banking, payment portals, Unified payment services and social issues of Indian economy like black money, terrorism, tax evasion, unemployment and inequalities of income. Subsequently, the study had outlined a significant impact of demonetisation in IT-enabled services and a negative effect on traditional banking.…”

Section: Conceptual Modelmentioning

confidence: 99%

The mediating impact of demonetisation on customer acceptance for IT-enabled banking services

Nagdev¹,

Rajesh

Misra

2019

IJOEM

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Purpose The purpose of this paper is to explore the mediating role of demonetisation in the usage of IT-enabled banking services (ITeBS). The study extends the theory of technology readiness (TR) (Parasuraman and Colby, 2015) by incorporating the behavioural intention and actual usage of ITeBS. Design/methodology/approach Based on the theory of TR and encompassing the impact of demonetisation, the study examines the functional relationship of TR, behavioural intention and actual usage. Structural equation modelling and mediation analysis are applied on a data set of 474 usable responses. Findings The study confirms that TR is a significant factor in customer’s intention to use ITeBS. The demonetisation variable fully mediates the relationship model, which implies a significant finding in the consumer acceptance literature. Practical implications The result of this study proposes three major implications. Primarily, the banks should focus on providing simple and user-friendly ITeBS interface and its uninterrupted access. It is necessary to educate the customers by giving them a trial of the service. Furthermore, social media platforms may be utilised as an effective and efficient tool to resolve customer complaints. Originality/value This study is first of the attempts to investigate government’s digital push in the technology adoption literature. The results indicate significant influence of demonetisation on the usage of ITeBS.

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“…Demonetization regulation also shows a direct impact on the continuance of mobile payment services usage (Verma et al , 2019). In all demonetization paved way for cashless move, bringing benefits like less cash holding, more transparency resulting into reduction in black money and opportunities for e-payment businesses along with economic concerns for the cashless economy (Nagdev et al , 2018).…”

Section: Content Analysismentioning

confidence: 99%

Development of research agenda on demonetization based on bibliometric visualization

Jain

Dash

Thakur

2021

IJOEM

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PurposeThe purpose of present study is to identify influential aspects of published literature, research streams and future research questions to set forth future research agenda based on comprehensive literature review using bibliometric and content analysis.Design/methodology/approachThe study analyzed 285 documents from the international Scopus database using bibliometric analysis and content analysis. VOSviewer software is used for bibliometric analysis.FindingsThe study identified influential aspects of published literature; identified five significant research streams: (1) Demonetization and financial system, (2) Demonetization and financial technology, (3) Demonetization and financial market, (4) Demonetization and digital payment system and (5) Demonetization and governance and proposed 27 key future research questions to develop future research agenda.Practical implicationsThe present study makes significant contribution to the literature by providing a framework for future research. The framework provides opportunities to future researchers to explore the web of relations among five identified research streams as future research agenda.Originality/valueThe present work is unique in its way of contribution, as to the best of researchers' knowledge no work was witnessed in published literature to cover demonetization in a detailed and comprehensive manner. The present study fills this gap by conducting bibliometric analysis and content analysis. The study proposed conceptual framework for demonetization characterization to understand the demonetization literature well; and also proposed framework for future researcher to be explored further.

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Measuring demonetisation: a path towards the cashless India

Cited by 7 publications

References 0 publications

E-Banking Services: Impact of Demonetization on Satisfaction of Customers

E-Banking Services: Impact of Demonetization on Satisfaction of Customers

The mediating impact of demonetisation on customer acceptance for IT-enabled banking services

Development of research agenda on demonetization based on bibliometric visualization

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