Measuring Customer Satisfaction Using CRM Scorecard in Canteen FASILKOM UNSRI

Ibrahim, Ali; Pratiwi, Aris; Meytri, Devi Indra; Madri,; Kurniawan, Muhammad Aziz; Yuniarti, Nadia

doi:10.1109/icecos.2018.8605253

Cited by 5 publications

(5 citation statements)

References 7 publications

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“…(Therasa, Banu, Gayathri, Gopalakrishnan, & Manikandan, 2017).Customer relation management using the Scorecard can help in the process of measuring customer satisfaction in the FASILKOM UNSRI canteen. that the seller's performance perspective has a huge impact compared to the perspective of the process, customers and infrastructure (Ibrahim et al, 2018).a large amount of data is needed an architecture in the marketing of paperwork. CRM can help in exploiting the latest data by introducing a CRM architecture that is a new Adaptation architecture (Daif, Eljamiy, Azzouazi, & Marzak, 2015).In establishing relationships with customers in the Cloud environment a CRM salesforce is needed.…”

Section: Methodsmentioning

confidence: 99%

Use Of Customer Relationship Management Application For Credit Union

Manurung

Purba

2019

ijebd

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Cooperatives are legal entities based on the principle of kinship, which consist of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

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Section: Methodsmentioning

confidence: 99%

Use Of Customer Relationship Management Application For Credit Union

Manurung

Purba

2019

ijebd

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“…The number of respondents to the questionnaire was 59 people consisting of Fasilkom students from the 2013-2016 class. These findings will provide future evaluations for the canteen facilitators in managing customers (Ibrahim et al, 2019). In the benefits of implementing CRM, the data validation process in social media is of concern.…”

Section: Introductionmentioning

confidence: 93%

“…Echannels have improved information dissemination and allowed management to introduce new products and schemes more quickly (Bezovski & Hussain, 2016). other research conducted by Ali Ibrahim et al, (Ibrahim et al, 2019) The problems faced by the fasilkom canteen related to customers can be overcome with the Customer Relationship Management (CRM) model. The method used is the CRM Scorecard.…”

Section: Introductionmentioning

confidence: 99%

Implementation of Electronic Customer Relationship Management in the Donation Service Information System

Ibrahim

Rezqeb

2022

J. Ris. Inform.

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LAZNAS LMI Regional Office of South Sumatra is an institution engaged in the field of religion and humanity. One of the services provided by the LMI Regional Office of South Sumatra is a donation service. However, the service is still not effective and efficient. Based on the results of the questionnaire on donation services at the LMI Regional Office of South Sumatra, the calculation results. obtained Net Promoter Score1 of -61.6% which indicates a negative value. This shows the need to improve donation services in order to create loyalty. The E-CRM concept aims to provide satisfaction and increase loyalty. Therefore we need a donation service information system that can make it easier for both LMI and donors. As well as a measurement that measures the loyalty of donors using the Net Promoter Score calculation method and the FAST system development method. From the measurement results of Net Promoter Score2, the calculation results are 77%, this shows that the loyalty of donors has increased towards the improvement of donation services at LMI Regional Office of South Sumatra.

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“…Customer relation management menggunakan Scorecard dapat membantu di dalam proses pengukuran kepuasan terhadap pelanggan di kantin FASILKOM UNSRI. bahwa pada perspektif kinerja penjual memiliki suatu dampak yang begitu besar dibanding dengan perspektif proses, pelanggan, dan juga infrastruktur [4]. sebuah data yang besar dibutuhkan sebuah arsitektur di dalam pemasaran karya tulis.CRM yang dapat membantu didalam mengeksploitasi data yang terbaru dengan memperkenalkan arsitektur CRM yaitu arsitektur Adaptasi baru [5].…”

Section: Metodologiunclassified

Pemanfaatan Aplikasi Customer Relation Management pada koperasi

Manurung

Purba

2019

matrik

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Cooperatives are usually referred to as a means to help people from low economic circles up to economic conditions upwards. With the existence of a unit for savings and loans can help the community in the district of Kabanjahe open a business in improving the economy of the people in Kabanjahe. Payment of invoices by customers and events to be carried out by cooperatives never arrive due to a lack of information received by customers. Therefore we need a system that is very helpful in the process of supporting events in the cooperative. The CRM (Customer Relationship Management) application can assist in the notification process and simplify the cooperative payment transaction process. This research can facilitate the cooperatives and cooperative members in conducting transactions and is very helpful also to customers in the notification process of cooperative activities and customer bills and notifications are given 3 days before the activities or events from CU.

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Measuring Customer Satisfaction Using CRM Scorecard in Canteen FASILKOM UNSRI

Cited by 5 publications

References 7 publications

Use Of Customer Relationship Management Application For Credit Union

Use Of Customer Relationship Management Application For Credit Union

Implementation of Electronic Customer Relationship Management in the Donation Service Information System

Pemanfaatan Aplikasi Customer Relation Management pada koperasi

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