Measuring business student satisfaction: a review and summary of the major predictors

Moving from Marketization to Marketing of Higher Education: The Co-Creation of Value in Higher Education

“…For example, Zineldin, Akdag, and Vasicheva (2011) advocate examining these factors affecting students' perception of cumulative satisfaction: technical, functional, infrastructure, interaction and atmosphere of higher education institutions. Likewise, Gibson (2010) reviewed the major attributes of an educational program that are most commonly found to be significant predictors of student satisfaction and concluded that quality of teaching, skills and knowledge acquired and the curriculum itself are the most significant factors. The student's feeling of "belonging" and his or her perceptions of the institution's responsiveness and concern also contributed significantly to overall satisfaction.…”

Analysis of service quality elements in higher education

“…Dve varijable identi kovane su kao značajne (Gibson, 2010, str. 253): nastavno osoblje/predavanja (kvalitet nastave, ekspertiza i interesovanje za datu oblast, spremnost da se pomogne studentima, dostupnost i/ili otovorenost za studentska pitanja, povratna sprega) i nastava/ kurikulum (dizajn nastavnog procesa i realizacija, korisnost, raspored, veličina grupe).…”

Students’ Total Experience within a Romanian Public University

“…Thus, the students' experience with a particular study program can be defined as the cognitive and affective outcome of their interaction with the academic and administrative staff, with the university space, with all the processes and also with the available technology. In this context, interest in factors affecting students' experience has increased, mainly because of the important role of the experience economy, which Pine and Gilmore (1998) highlight as the last stage of the progression of economic value, but also due to the defining role of the student feedback in a sustained improvement process of the study program (Gibson, 2010).…”