Measurement of Effective Efficiency of Thin-Film Barretter Mount at 10.0 Ghz Using Microcalorimetric Technique Established at Npl, New Delhi

Kothari, P.C.; Bhatnagar, Himanshu; Aggarwal, R.; Agrawal, Vikash; Chandra, K.

doi:10.1080/03772063.1983.11453141

Cited by 3 publications

(3 citation statements)

References 8 publications

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“…The approach of specifying the precision of estimation desired first, and then determining the sample size necessary to ensure it (Kothari, 2004) is adopted in this research. The universe of the study was finite with 360 students in three Engineering disciplines namely, Mechanical, Electrical Electronics and Computer Science.…”

Section: Methodsmentioning

confidence: 99%

Comparison of SERVQUAL and SERVPERF metrics: an empirical study

Rodrigues

Barkur

Varambally³

et al. 2011

The TQM Journal

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PurposeThe choice between SERVQUAL and SERVPERF metrics for service quality measurement is subjective and the research literature lacks evidence on whether these instruments differ in their outcomes significantly or concur with each other. Hence, empirical investigation regarding the concurrence or difference of the two instruments is the purpose of this paper.Design/methodology/approachThe research is qualitative (meta‐analysis of service quality literature) and quantitative (application of standard statistical procedures to test hypothesis). A pilot test of 35 students was conducted followed by a stratified random sampling of 84 students each for SERVQUAL and SERVPERF. Data collection was through a self‐administered questionnaire.FindingsThe empirical study proves that there is a significant difference in the outcomes of the two metrics. The implications of the study are based on the combined use of the two instruments. The research identified that tangibles and reliability are the two dimensions of higher service quality satisfaction, whereas empathy and assurance are the dimensions of least satisfaction in a higher education sector.Research limitations/implicationsEven though the sample size is adequate, the study outcome cannot be generalized completely as it is based on a research focused on a specific service.Practical implicationsThe paper gives a methodical approach to apply both SERVQUAL and SERVPERF metrics and draw implications on the combined basis. The strengths and weaknesses thus identified would facilitate the service providers in implementing total quality management.Social implicationsSocial responsibility is a key issue to be addressed by higher educational institutes and the implications of this research contribute to it strengthening.Originality/valueResearch inferences are based on the primary data obtained from service receivers of higher education and the inferences would add value to the body of knowledge of service quality literature, as the two most prominent instruments of service quality are empirically investigated for concurrence.

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Section: Methodsmentioning

confidence: 99%

Comparison of SERVQUAL and SERVPERF metrics: an empirical study

Rodrigues

Barkur

Varambally³

et al. 2011

The TQM Journal

View full text Add to dashboard Cite

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“…To arrive at the number of households, the projected population of each selected settlement was divided by 5, which is the average family size in rural areas of Nigeria (Abimbola and Oluwakem, 2013; Simona, 2020). In studies of this nature, Kothari (2004) recommends that 30% of the total households should be selected to ensure adequate representation of the population. Therefore, based on 1991 census data and using a 2.2% annual growth rate for rural areas in Nigeria (National Population Commission, 1999), the number of households in the study area was estimated to be 2,584 in 2019.…”

Section: Methodsmentioning

confidence: 99%

“…Therefore, based on 1991 census data and using a 2.2% annual growth rate for rural areas in Nigeria (National Population Commission, 1999), the number of households in the study area was estimated to be 2,584 in 2019. In line with Kothari (2004), 775 households representing 30% of the total were selected for this study (Table 1). A woman in each of the selected household was the target of the questionnaire administration for the study.…”

Section: Methodsmentioning

confidence: 99%

Assessment of women accessibility to health-care facilities in a typical rural local government area in Nigeria

Adeniyi

Fatoke

Adesoye

et al. 2021

JFM

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Purpose This study aims to assess the accessibility of women to health-care facilities in the rural areas with a view to unties possible recommendation of enhancing its service delivery. It provides an insight into the levels of satisfaction of the services provided by conventional health-care providers in the area where the majority in the developing countries concentrated. The study unravels the reasons for the low patronage of regular health-care facilities to boost unscientific ones by rural women. Design/methodology/approach The study relies on extensive field work conducted in the study area mainly rural nature. data was sourced by questionnaire, mainly administered on the women in the area and field observation. Data collected were analysed using descriptive statistics. Findings The paper provides information on the low socio-economic attributes of rural women. It is further showed that medical facilities and personnel were not relatively available and performed in health-care centres to the satisfaction of the users. Poor roads, poor human relation, low quality of services, inadequate medical personnel and drug shortage hindrance to women accessing appropriate health-care facilities in the rural areas. Rural women, therefore, opted for self-medication folk medicine, disguising and spiritual remedies. Health-care facilities suffered poor patronage as a result of these obstacles The study recommended proper overhauling of health-care facilities. Originality/value The paper builds a relationship on the reasons for health-care facilities neglect in the rural area in developing countries and revealed unscientific means by which health care needs are realised rural women.

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