“…In this respect, the concept of "service" definitely has the upper hand, because it makes it possible to easily accommodate both positive and negative situations. Indeed, the term of "disservice" (Zhang et al, 2007;Ma and Swinton, 2011;Power, 2012;Bastian et al, 2013;Lele et al, 2013;Raymond et al, 2013;Li et al, 2014;Shackleton et al, 2016) carries unambiguously the suggestion of negative consequences for its recipients. In recent years, however, a number of authors have argued strongly against the use of this notion of disservice.…”