Measurement

Abstract

Chapter 7 describes innovations in TNGO measurement and evaluation practices and considers the many internal and external challenges that organizations confront as they attempt to bring their measurement capabilities into better alignment with their rhetoric about achieving impact. An enhanced focus on assessing effectiveness and impact at the program and organizational levels requires not only strategic investments that are hard to make, but also broader cultural changes in how TNGOs and their staff think about organizational learning and their roles in bringing about social change. Despite being an area where many organizations still struggle, TNGOs will need to improve their measurement and evaluation capabilities to demonstrate their value and relevance and satisfy changing legitimacy expectations that increasingly emphasize data and results.