Maturity models in business process management

Abstract

Purpose -Maturity models are a prospering approach to improving a company's processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is so high that practitioners and scholars run the risk of losing track. This paper therefore aims to provide a systematic in-depth review of BPM maturity models. Design/methodology/approach -The paper follows the accepted research process for literature reviews. It analyzes a sample of ten BPM maturity models according to a framework of general design principles. The framework particularly focuses on the applicability and usefulness of maturity models. Findings -The analyzed maturity models sufficiently address basic design principles as well as principles for a descriptive purpose of use. The design principles for a prescriptive use, however, are hardly met. Thus, BPM maturity models provide limited guidance for identifying desirable maturity levels and for implementing improvement measures.Research limitations/implications -The authors are confident that this review covers the majority of publicly available BPM maturity models. As the number of corresponding maturity models seems to be constantly growing, exhaustiveness can hardly be guaranteed. The study's results stimulate future research. Inter alia, adopters from industry require more elaborate support by means of ready-to-use and adaptable instruments for maturity assessment and improvement. The paper also reaffirms the need for maturity model consolidation in the field of BPM. Originality/value -As existing literature reviews focus on process improvement or BPM in general, the paper's findings extend current knowledge. They also increase transparency. Its results provide guidance for scholars and practitioners involved in the design, enhancement, or application of BPM maturity models.

A Maturity Model for Information Governance

“…The main reason for the criticism is that existing maturity models typically do not follow a theoretical framework or methodology for their development [46]. In fact, there is an absence on literature regarding methods and practices for the design and development of maturity models [46].…”

“…As described above, one recurrent criticism of maturity models is that they lack empirical foundation and traceability [46]. The main reason for the criticism is that existing maturity models typically do not follow a theoretical framework or methodology for their development [46].…”

“…The fact is evidenced by the absence of theoretical frameworks and methodologies for the design and development of maturity models [46]. Consequently, maturity models tend to reflect the views of the stakeholders responsible for its creation on a specific problem.…”

“…Despite the numerous advantages of maturity models, one common criticism is that existing models lack empirical foundation and reality [46]. The fact is evidenced by the absence of theoretical frameworks and methodologies for the design and development of maturity models [46].…”

“…Although that does not nullify the value of maturity models it hinders its applicability since stakeholders are unable to (1) understand the requirements and views reflected on the maturity model and consequently (2) determine if the maturity model is suitable for purpose of their assessment. The problem is intensified by the lack of or unsatisfactory documentation of existing maturity models [46].…”