Abstract:Purpose: This study aims to assess the maturity of Companhia Energética de Minas Gerais in business process management. Theoretical framework: Business Process Management is an alternative to the standard departmentalized structure. This alternative presents Maturity in Processes as the degree of explicit definition, management, measurement, control and effectiveness that a process has. Thus, this Maturity excels in assessing the current situation in order to direct improvement initiatives and control the deve… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.