Mapping the linkage between Organizational Culture and TQM

Abstract

Purpose – The purpose of this paper is to examine the impact of Organisational Culture (OC) on total quality management (TQM) implementation in Indian small and medium enterprises (SMEs) in the auto component sector. Specifically; it attempts to propose a model linking OC and TQM for this sector. Design/methodology/approach – Survey method was used for data collection by targeting the whole population of 482 Indian auto component SMEs drawn from Auto Component Manufacturers Association members’ database. Out of 482, 150 completely filled questionnaires were taken for data analysis. Proposed relationships among identified dimensions of OC and TQM interventions have been validated through parameter estimation statistics and goodness-of-fit statistics using path analysis technique of structural equation modelling using AMOS 18.0. Findings – Based on the results, a culture influenced TQM model has been developed. The model demonstrates a linkage between cultural dimensions and TQM interventions, thereby suggesting that OC characterised by “openness”, “confrontation”, “trust”, “authenticity”, “proaction”, “autonomy”, “collaboration” and “experimentation” has a significant and positive impact on TQM implementation. Practical implications – The study presents many practical implications, specifically for quality managers in Indian auto component SMEs. The study has developed a culture influenced TQM model which identifies dimensions of OC that promote TQM implementation. The study also identifies various interventions of TQM in their order of significance, which can be used by SMEs in mapping the critical links between OC and TQM through this model. Thus, findings of the present study will help SMEs in this sector to move up the value chain and sustain their global competitiveness. Originality/value – The study provides a culture influenced TQM model which would assist managers in quality implementation in Indian auto component SMEs.

The impact of organizational culture on total quality management in SMEs in Nigeria

“…In the same way, the relationship between TQM and OC shows a significant effect at the 0.001 significance level (B = 0.65; t = 13.27; p < 0.001), and thus H2 is supported. this finding is consistent with previous studies which reveal a positive association between TQM and OC based on the CVF (Sinha et al., 2016; Valmohammadi and Roshanzamir, 2015). This means that firms should be paying more attention to providing a supportive OC in order to achieve successful implementation of TQM.…”

“…The findings of this research provided empirical evidence for the suggested concepts of TQM, OC and performance of SMEs as reflective second-order constructs. This procedure is consistent with previous research (Calvo-Mora et al., 2014; Kanapathy et al., 2017; Sinha et al., 2016). Moreover, the research aim is to examine the effect of TQM and OC as one single construct to better understand how they influence other variables.…”

Exploring the Underlying Dimensions of Job Satisfaction in Quality Management Practices

“…Encouraging trial ability and creativity are mentioned as amongst the basic elements of QM (Guimaraes, 1996;Mosadeghrad, 2015). Trial ability is the degree to which an innovation can be experimented (Sinha et al, 2016). Through experimentation, employees' can try out novel ways of handling problems in their organization.…”

“…This helps employees' work more effectively. With openness, employees' can share their ideas without the fear of being ridiculed and are not defensive about it (Sinha et al, 2016).…”

Analyses of Total Quality Management Implementation through ISO 9001: 2015 Standard Approach

“…In general, their research is intended to discover obstacles to the successful implementation of TQM and the effect of the application of TQM on organizational performance. In this study, TQM as a management system is considered to be well recognized by many parties and the focus of research is to discover how effective the application of TQM systems in a company by using the ISO 9001: 2015 quality management system approach [4]. The previous studies more emphasis on success and obstacles in the application of TQM by studying the application of TQM using a very varied method.…”