Analyses of Total Quality Management Implementation through ISO 9001: 2015 Standard Approach

Abstract

Objective: This research is intended to analyze the application of TQM, through an ISO 9001: 2015 quality management system approach, in one of the companies located in the largest industrial area in Southeast Asia, Jakarta. Methodology: The research design used is an ISO 9001: 2015 schematic diagram, the operational variable used is Total Quality Management along with its principles, data collection is performed by interview and observation methods, while the data analysis uses radar charts. Findings: The results showed that from the full score of 10 achievements for the principle of customer focus 7.5, leadership 8, people involvement 7.5, process approach 6, strategic and systematic approach of management 7.5, continuous improvement 6, factual approach 5, and mutual benefit of supplier relationship 6.5. Form 8 principles of TQM, only the leadership principle has reached a score of 8, while the other principles are still below the target. Implications: To improve the application of TQM, all ISO requirements that have been outlined in the form of procedures must be carried out with discipline. Originality: This research can provide details of the problems faced by the research object so that it can be used as a reference for corrective action.