MANTOOL: a tool for supporting the software maintenance process

Usaola, Macario Polo; Piattini, Mario; González, Francisco Ruiz

doi:10.1002/smr.223

Cited by 3 publications

References 13 publications

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Using a qualitative research method for building a software maintenance methodology

2002

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This article explains our experience of using Action Research to develop a software maintenance methodology involving two organizations: a group of university researchers and a software services organization. The concept of ‘methodology’ comprises a wide set of elements whose identification, definition and integration is not a trivial task, due to the magnitude of the project and to the different nature of the organizations. The use of Action Research was a key factor in the progress of the research and has been essential in the adoption of the methodology within the software services organization. Copyright © 2002 John Wiley & Sons, Ltd.

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Using a qualitative research method for building a software maintenance methodology

2002

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On the Benefits of Planning and Grouping Software Maintenance Requests

Junio

Malta

Mossri

et al. 2011

2011 15th European Conference on Software Maintenance and Reengineering

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Despite its unquestionable importance, software maintenance usually has a negative image among software developers and even project managers. As a result, it is common to consider maintenance requests as short-term tasks that should be implemented as quick as possible to have a minimal impact for end-users. In order to promote software maintenance to a first-class software development activity, we first define in this paper a lightweighted process -called PASM (Process for Arranging Software Maintenance Requests) -for handling maintenance as software projects. Next, we describe an in-depth evaluation of the benefits achieved by the PASM process at a real software development organization. For this purpose, we rely on a set of clustering analysis techniques in order to better understand and compare the requests handled before and after the adoption of the proposed process. Our results indicate that the number of projects created to handle maintenance requests has increased almost three times after this organization has adopted the PASM process. Furthermore, we also concluded that projects based on the PASM present a better balance between the various software engineering activities. For example, after adopting PASM the developers have dedicated more time to analysis and validation and less time to implementation and codification tasks.

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An ERP maintenance model

Gable

Chan

2003

36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of The

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MANTOOL: a tool for supporting the software maintenance process

Cited by 3 publications

References 13 publications

Using a qualitative research method for building a software maintenance methodology

Using a qualitative research method for building a software maintenance methodology

On the Benefits of Planning and Grouping Software Maintenance Requests

An ERP maintenance model

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