“…Many studies of slot performance and the factors leading to better slot business have been conducted in the Western context (Christopherson and Weatherly, 2006;Lucas and Brewer, 2001;Lucas et al, 2004;Lucas and Roehl, 2002), with little research carried out in Asia, including Macau, which has a very different customer base from casinos elsewhere. This study fills the research gaps in this area by exploring the factors that discourage slot play in Macau's casinos.…”