Managing the Knowledge Supply Chain: An Organizational Learning Model of Information Technology Offshore Outsourcing

Information systems offshore outsourcing: managerial conclusions from academic research

“…Finally, 7 theoretical works were found to fit into the category of applied concepts (e.g. Qu and Brocklehurst (2003) or Cha, Pingry and Thatcher (2008)). The category of 'other empirical methods' includes 10 papers: two which are Delphi studies (such as Iacovou and Nakatsu (2008) As final results, the search identified two papers that combine the field study and case study formats (Agerfalk and Fitzgerald 2008;Leonardi and Bailey 2008) along with a basically conceptual theoretical one (Dutta and Roy 2005).…”

“…Among the latter stand out eight papers which use the Transaction Costs theory (such as Qu and Brocklehurst (2003)), five which are based on the Agency theory (like Gefen and Carmel (2008)), four which apply the Knowledge Management theory (e.g. Dibbern, Winkler and Heinzl (2008)), three which develop the Resource-based theory (like Ang and Inkpen (2008)) and, finally, two which resort to the Organizational Learning theory (see Cha, Pingry and Thatcher 2008). Some theories (10) are present in only one article; it is the case of the Signaling Theory (Gao, Gopal and Agarwal 2010) Figure 6 lists the countries where clients are based in the articles under examination.…”

“…Four papers focus on the Decision-Making Process (Van Riel et al 2011) in offshore outsourcing (Like Ramarapu, Parzinger and Lado 1997); another two deal with the Economic Value of offshore outsourcing (i.e. Cha, Pingry and Thatcher 2008), and there are also two articles which cover the "24-hour Knowledge Factory" paradigm (like Gupta 2009), highlighting the idea that the software projects which are developed by global teams can be functioning 24 hours a day, at least in theory. This is so because, when the working day finishes in some countries, it starts in others, which speeds up the development of projects.…”

Augmenting Conflict Resolution with Informational Response: A Holistic View of Governance Choice in Business Process Outsourcing

“…9 Relational Uncertainty and Information Requirements IPV focuses on task uncertainty, but the uncertainty perceived by the user firm about its relationship with the provider is also an important antecedent of IR in the interorganizational context of BPO. We conceptualize relational uncertainty through the bargaining power and trustworthiness of the provider and relational interdependence.…”

The Relationship Between Knowledge Management Capabilities And Product Innovation And Its Impact On Marketing Performance

“…Some of these parameters are related to how to recognize, create, transform, and distribute knowledge in corporate activities, as well as set up an effective and efficient way of working (Sangjae Lee et al, 2012). Some researchers emphasize the importance of infrastructure and knowledge management processes (Cha et al, 2008;Lee & Steen, 2010). Research by Annette M. Mills et al (2011) and Zack et al (2009) showcase that knowledge management dimension consists of infrastructure knowledge (Alavi & Leidner, 2001;Lee & Choi, 2003) and knowledge process capability (Gold et al , 2001).…”