Managing intellectual capital in a professional service firm: exploring the creativity–productivity paradox

Intellectual capital: Concepts, components and indicators: A literature review

“…Researchers have paid a great attention to the topic of intangible assets, often referred to as intellectual capital in the early 1990s.They mentioned its importance for all kinds of organizations like Microsoft, Astra, Rentokil and Oracle (Kim et al, 2010;Wall,2005;Chang & Birkett, 2004 ;Alcaniz et al, 2011;Mouritsen et al, 2001). Edvinsson and Malone recommended intellectual capital for the Swedish financial company, Skandia, as a technique for quantifying the company's intangible assets (Peppard & Rylander, 2001;Kitts et al, 2001).…”

“…It can be reproduced and shared technologies, inventions, data, publications, and strategy and culture, structures and systems, organizational routines and procedures . Structural capital plays an integral role in knowledge creation and management (Chang & Birkett, 2004 ). Hsu & Fang (2009) defines structural capital as including process capital and innovation capital.…”

“…Martinez-Torres (2006) defines structural capital as the property of the organization, such as processes, information in a database, etc. Chang & Birkett (2004) suggests that it refers to the combinations of formal and informal structures that support the use of human capital in an organization. Structural capital therefore conditions and contains how human capital is deployed, and codifies the residues of past uses of human capital as organizational knowledge.…”

“…Structural capital therefore conditions and contains how human capital is deployed, and codifies the residues of past uses of human capital as organizational knowledge. Structural capital represents the structures and cultures developed to support the use and enhancement of human and relational capital (Chang & Birkett, 2004). Chang & Birkett (2004) suggests that structural capital refers to the general system and procedures of the organization for problem-solving and innovation.…”

Does it Pay to Be Ethical? Examining the Relationship Between Organisations’ Ethical Culture and Innovativeness

“…Original article 5 Does it pay to be ethical? Examining the relationship between organisations´ ethical culture and innovativeness important to expert organisations, which are dependent on knowledge and discovery (Martins and Terblanche 2003;Chang and Birkett 2004). An important factor in creativity and innovativeness has been found to be the culture of the organisation, which can either foster or hinder innovativeness (Martins and Terblanche 2003) Bassett-Jones, 2005;Amabile 2008;Ellonen et al, 2008;Rose-Anderssen and Allen, 2008;Miller and Triana, 2009).…”