“…A model of care suited to chronic diseases has been effectively used for medical conditions such as hypertension, diabetes, and asthma, and evidence from well-conducted primary care based studies indicates that this approach is effective for depression (Rost et al, 2002;Dietrich et al, 2004). It appears that the principles of this management approach -explicit evidence-based guidelines, patient education for self-management, stepped care involvement of specialist resources, links with community resources -together with the organisational changes required to embed these approaches within services (information systems such as patient registers, reminders, progress indicators; and new staff roles and ways of working such as primary care nurse case managers, and tele-support) are a central part of effective interventions strategies (Von Korff & Goldberg, 2001).…”