Management of common gastrointestinal disorders: quality criteria based on patients' views and practice guidelines

Jones, Roger; Hunt, Claire L.; Stevens, Richard; Dalrymple, Jamie; Driscoll, Richard; Sleet, Sarah; Smith, Jonathan Blanchard

doi:10.3399/bjgp09x420761

Cited by 32 publications

(15 citation statements)

References 16 publications

(12 reference statements)

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“…It has been previously seen in Spain that nearly three out of four IBD patients reported being satisfied with the quality of the healthcare received but that the information they received was inadequate (14). At present, patients suffering from gastrointestinal disorders identified some issues which were rated as being more important: the need for better explanations and more written information from clinicians, access to patient organisations and patient groups, consistency and coordination between GPs and hospital management and identifying disease-specific concerns and recommendations for defining outcomes that were relevant to patients (15). This lack of information is perceived not only by IBD patients, it has also been reported that almost a 60 % of cancer survivors do not received enough information on health promotion or prevention topics (11).…”

Section: Discussionmentioning

confidence: 99%

Inflammatory bowel disease patient's satisfaction with healthcare services received: physicians' and nurses' perceptions

Casellas

Vera

Ginard

et al. 2013

Rev. esp. enferm. dig.

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Background: patient satisfaction with healthcare services provided for inflammatory bowel diseases (IBD) is essential due to high resources use.Objectives: the study aimed to describe patient satisfaction with healthcare services using the CACHE questionnaire and to assess gastroenterologist and nurse perception on patients' satisfaction.Methods: observational multicentric prospective study in 35 Spanish hospitals. Patients included had Crohn's disease or ulcerative colitis. The study was approved by the Hospital Universitari Vall d´Hebron Ethics Committee. Scheduled study visits: baseline (patient sociodemographics and clinical data were collected), 2-4 and 6-months. Patient satisfaction with healthcare was assessed by CACHE questionnaire at each visit; it scores from 0-least satisfaction to 100-highest satisfaction.Gastroenterologists and nurses answered once an adapted questionnaire.Results: participating 290 patients (54.2 % males, 41.3 years old), 62 gastroenterologists and 47 nurses. At baseline mean (SD) CACHE score was 81.7 (10.9); satisfaction with clinician care was the highest, patient information the lowest. Scores did not change across study.Gastroenterologist global score was 72.5 (9.8); Staff Care satisfaction was the highest, patient information the lowest. All scores were significantly lower than patients´.Nurses´ global score was 82.2 (8.5), clinician care satisfaction was the highest, centre facilities the lowest. Scores on satisfaction with clinician care, centre facilities, and patient information scored statistically lower than patients´.No relationship was found between patients´ satisfaction and patients characteristics.Conclusions: IBD patients are satisfied with healthcare services provided, even though the information may be improved. Nurses'

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Section: Discussionmentioning

confidence: 99%

Inflammatory bowel disease patient's satisfaction with healthcare services received: physicians' and nurses' perceptions

Casellas

Vera

Ginard

et al. 2013

Rev. esp. enferm. dig.

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“…This work is well under way, and there is hope that providers will soon treat patients within a framework of evidence-based quality measures. For example, in the United Kingdom, as part of the Improving Management in Gastroenterology (IMAGE) project, quality criteria for IBD were recently proposed based on both patients' views and existing practice guidelines [28]. Recommendations from this group included the need for early and accurate diagnosis, clearly stated mechanisms for patient follow-up, access to specialists, dietary advice, support organizations, and other items deemed appropriate based on the group's pre-stated quality criteria-setting process.…”

Section: Ibd: the Need For Qualitymentioning

confidence: 99%

Quality of Care in Inflammatory Bowel Disease

Shah

Tinsley

Ullman

2010

Curr Gastroenterol Rep

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Advances in the treatment of inflammatory bowel disease (IBD) are published routinely in medical journals. Some treatments are sufficiently helpful that their conclusions are incorporated into clinical guidelines. However, such publications and proclamations may go unheeded among practitioners. Underuse, overuse, and misuse of clinical therapeutics, diagnostics, and routine medical processes are sufficiently prevalent among IBD practitioners that movements are afoot to determine the best methods for achieving a minimal uniformity of effective care. Such explorations are part of an effort to improve the quality of care. In this article, we review the background that has led to a push toward quality improvements in medicine in general, in gastroenterology in general, and within IBD specifically.

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“…La asistencia a pacientes con síntomas digestivos supone el 10% de los motivos de consulta en atención primaria (AP) 1,2 . En nuestro medio, las derivaciones a las consultas de digestivo representan entre el 3,7 y el 4,2% 3,4 de las derivaciones a atención especializada (AE).…”

Section: Introductionunclassified

Efecto de la implantación de un programa de mejora de la capacidad resolutiva de atención primaria en la adecuación y la demora de las exploraciones endoscópicas

Rivas¹,

Lorenzo²,

Gonzalez³

et al. 2011

Gastroenterología y Hepatología

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Management of common gastrointestinal disorders: quality criteria based on patients' views and practice guidelines

Cited by 32 publications

References 16 publications

Inflammatory bowel disease patient's satisfaction with healthcare services received: physicians' and nurses' perceptions

Inflammatory bowel disease patient's satisfaction with healthcare services received: physicians' and nurses' perceptions

Quality of Care in Inflammatory Bowel Disease

Efecto de la implantación de un programa de mejora de la capacidad resolutiva de atención primaria en la adecuación y la demora de las exploraciones endoscópicas

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