Making Order in User Experience Research to Support Its Application in Design and Beyond

Abstract

The term User Experience (UX) was introduced to define the dynamics of the human-product interaction, and it was thought that design would have been a main recipient of UX research. However, it can be claimed that the outcomes of UX studies were not seamlessly transferred into design research and practice. Among the possible reasons, this paper addresses the fragmentary knowledge ascribable to the field of UX. The authors reviewed the literature analyzing the conceptual contributions that interpret UX, proposing definitions and/or a theoretical framework. This allowed the authors to provide an overview of recurring elements of UX, highlighting their relationships and affecting factors. This research aims to clarify the overall understanding of UX, along with its key components (the user, interaction, the system, and context) and dimensions (ergonomic, affective, and the cognitive experiences). The authors built a semantic construction inspired by the structure of a grammatical sentence to highlight the relationship between those components. Therefore, UX is defined by a subject/user who performs an action-interaction towards an object-system. A complement-context better defines the condition(s) where the action-interaction takes place. This work is expected to lay the foundations for the understanding of approaches and methods employed in UX studies, especially in design.

How User Acceptance Can Affect Government Website Efficiency

“…User experience (UX) design has been defined in a variety of ways by different researchers but the majority of researchers agree that the UX main objective is to improve the interaction between the website and the end-user through continues development process (Kinuthia, 2013). User Experience (UX) abbreviation was developed to capture the behavior of the human interaction toward the product, and it was assumed that UX research would focus on design, However, it might be argued that the findings of UX research have not been easily translated into visual design but it will help us to design a better (UX) design to meet end-user"s needs (Berni & Borgianni, 2021). Developing the user experience is not limited to the visual arts only but it"s important to study the end-user and understand the system design and user-flow to provide a better usability (Lim, Park, & Cho, 2020).…”

“…Researchers like investigated into the correlation between HCI and personal performance and found that flow elicited the best results from users, with the fewest failures and the maximum pleasure with the systems. According to (Berni & Borgianni, 2021) Usability testing is one of the important techniques; the companies use this technique to explore the important information that should be implemented with high conversion for the end-user and can the company can determine the weakness area in the design journey and improve it check figure 6 to understand how user emotions and satisfaction can affect the experience.…”

“…Figure 5. Representation of different experiences caused by different typologies of user-system interaction (Berni & Borgianni, 2021) User experience prototyping is not the only technique to initiate a successful digital transformation (Henriette, Feki, & Boughzala, 2016), this is another point of view for the researcher and it's supporting the prototyping to initiate a successful digital transformation but not the only technique and it"s should be supported by strategy from the design company to provide different type of techniques should help the company initiate a successful strategy such as big data analysis to understand more about the user behavior, also, this point of view has been previously supported by another research published by The Rady School of Management (Zhu, Dong, Xu, & Kraemer, 2006). Applying the technology can dramatically boost a company's performance in digital transformation (Westerman, Bonnet, & McAfee, 2014), improving the performance for digital transformation by the nine elements has been proof the efficiency of this model by implementing, however, after interviewing 157 executives in 50 companies, the researcher didn"t found any company applying the nine elements; some companies implementing little elements in its process.…”

Using Product Design Strategies to Implement Circular Economy: Differences between Students and Professional Designers

“…Typically, the first ones involve the mass reduction and the replacement of materials and components. While the second ones can instead stimulate to rethinking the design entities, e.g., Function, Product Behavior (e.g., Function-Behavior-Structure-FBS-theory [3]), to user-product interaction (e.g., [9]), and to a greater and more rational exploitation of the resources (e.g., TRIZ [10]).…”

“…"Designing the product considering the user experience" consists of a change in the designer's perspective when designing a product to favour its usability. For this reason, the focus during the initial parts of the design activity is shifted from the structure of the product to the mode of user interaction, depending on the context of use, ergonomics, affective dimension and cognitive experience [9]. 5.…”