2023
DOI: 10.11114/ijsss.v11i2.5948
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How User Acceptance Can Affect Government Website Efficiency

Abstract: The Egyptian Government published several digital services through their websites; however, the number of interactive users is very limited compared to the country's population and the expected users. This research is intended to figure out the user experience design challenges impact on the end-user to improve the efficiency of the GOV’s website, and this will help the government to improve the quality standard of the digital services before publishing the services to the Egyptian citizens. Through the collab… Show more

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Cited by 2 publications
(2 citation statements)
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References 25 publications
(31 reference statements)
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“…The Nine elements model/framework by Elsafty (2018 was used to analyze the context as the model has nine main elements covering all needed contextual analysis for business and management-related cases such as organization type, management, organizational level, business function, geographical of organization, organization industry, external environment, and internal environment, and has been used in several research papers Elsafty, A., Elbouseery, I., & Shaarawy, A., 2020;Elsafty, A., & Elzeftawy, A., 2021/2022Elsafty, A., & Oraby, M., 2022;Elsafty, A., & Mahmoud, I., 2022;Elsafty, A., & Mansour, M., 2023;Elsafty, A., & Ramadan, E., 2023).…”
Section: Problem Definitionmentioning
confidence: 99%
“…The Nine elements model/framework by Elsafty (2018 was used to analyze the context as the model has nine main elements covering all needed contextual analysis for business and management-related cases such as organization type, management, organizational level, business function, geographical of organization, organization industry, external environment, and internal environment, and has been used in several research papers Elsafty, A., Elbouseery, I., & Shaarawy, A., 2020;Elsafty, A., & Elzeftawy, A., 2021/2022Elsafty, A., & Oraby, M., 2022;Elsafty, A., & Mahmoud, I., 2022;Elsafty, A., & Mansour, M., 2023;Elsafty, A., & Ramadan, E., 2023).…”
Section: Problem Definitionmentioning
confidence: 99%
“…The research used the Nine elements model/framework by Elsafty (2018Elsafty ( , 2019Elsafty ( , 2021 to analyze the context and has been used in several research papers Elsafty, A., Elbouseery, I., & Shaarawy, A., 2020;Elsafty, A., & Elzeftawy, A., 2021Elsafty, A., & Oraby, M., 2022;Elsafty, A., & Mahmoud, I., 2022;Elsafty, A., & Mansour, M., 2023;Elsafty, A., & Ramadan, E., 2023). According to (Elsafty, 2018) who propose the 9 elements model for analyzing and defining the organizational context as shown in the following figure, the model is deployed to understand the digital transformation challenges in government sector.…”
Section: Introductionmentioning
confidence: 99%