IN SPITE of recent technological advancements, large-scale picture archiving and communication systems (PACS) were functioning in only 23 sites in 1995. ~ In order for PACS to become more widely accepted, it is important to conduct studies to assess technical and practitioner acceptability, radiology services accessibility, and costs and clinical acceptability. 2 Four Veterans Affairs (VA) Medical Centers were used asa test bed to assess the impact of PACS and teleradiology with regard to the accessibility of radiology services and the costs of providing these services. Time motion studies were performed at four VA facilities, recording dates at the time of submission of a requisition for an imaging examination to the time of verification of the imaging report. Demographic data also was collected on each of the patients.The study had two major components: (1) Assessment of the impact on the radiology services at two outlying hospitals before and after implementation of teleradiology to the Baltimore VA, which serves as their tertiary referral center; and (2) Comparison of radiology services at the Baltimore VA Medical Center, a filmless radiology department, to the Philadelphia VA Medical Center, which operates as a conventional film-based radiology department.
PLANNING THE DATA COLLECTIONDemographic information about each department is necessary to assure that the hospitals included in the study have comparable patient populations, numbers of studies per year, and types of studies. It is also important to document carefully staffing by technologists and radiologists at each facility by weekday and by shift. Such data will allow the assessment of possible differences among the control and study institutions. Additionally, information about workloads at a particular facility and within a certain imaging location/ modality permit the investigators to assess the sample size needed, the duration of the study to achieve this sample size, and the personnel needed to collect the data.The data collection team included a site coordinator and an additional student who supervised the data collection. The full cooperation of the chief of the radiology department was essential. The coordinators initially met with the chief of radiology and all supervisors to go over the study design and obtain clinical feedback. This was very helpful in designing the forms and understanding differences in work flow at each hospital. They then presented the design to the technologists, receptionists, and radiologists for their input. Pilot data were collected once the forms and procedures were finalized.The radiology personnel collected data in a manner designed to minimize the number of study coordinators required. It was important to convey the purpose of the study to all radiology personnel for two reasons: (1) to motivate them to participate in an important research study and obtain feedback from the different sections especially during the design of the study and (2) to assure the radiology personnel that the data collected would not be ...