Maintenance metrics: A hierarchical model of balanced scorecard

Galar, Diego; Parida, Aditya; Kumar, Uday; Stenström, Christer; Berges, Luis

doi:10.1109/icqr.2011.6031683

Cited by 21 publications

(21 citation statements)

References 5 publications

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“…Visser and Pretorius [58] developed a total maintenance performance (TMP) scoring system to evaluate a number of performance indicators with weight factors. Galar et al [59] take a downward hierarchical approach to measurement frameworks. This assists middle management to have directed measurements free of ambiguities.…”

Section: Maintenance Measurement Frameworkmentioning

confidence: 99%

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Measuring Human Factors in Maintenance: A Literature Review

Peach

Visser

2020

SAJIE

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Section: Maintenance Measurement Frameworkmentioning

confidence: 99%

“…Peach et al [6] published a table of maintenance performance measurements, including maintenance human factors. By combining Visser and Pretorius [58] and Peach et al [6], together with the hierarchy approach of Galar et al [59], the framework depicted in Figure 3 is proposed.…”

Section: Maintenance Measurement Frameworkmentioning

confidence: 99%

Measuring Human Factors in Maintenance: A Literature Review

Peach

Visser

2020

SAJIE

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“…Here, the overall equipment effectiveness (OEE) and cost measures are adapted as the key indicators of maintenance effectiveness. More recently, Galar, Parida [12] propose an approach based on the BSC where the maintenance performance indicators are derived from four BSC's perspectives, i.e. financial, customer satisfaction, internal processes and learning/growth.…”

Section: B Performance Reporting Modelsmentioning

confidence: 99%

Hoshin kanri: a strategic approach to maintenance performance management

Chemweno¹,

Pintelon²,

Muchiri³

2014

Proceedings of Maintenance Performance Measurement and Management (MPMM) Conference 2014

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The Hoshin kanri is a popular methodology for strategic policy planning and deployment. The approach is widely used by firms as a tool for aligning organizational objectives at the strategic level with key performance measures at the tactical and operational levels. Moreover, the methodology presents a structured means for translating performance measures into specific performance indicators. Based on the performance indicators, decision makers are able to measure the performance of processes/systems and consequently, implement corrective actions. However, despite its successful implementation in diverse sectors such as finance, banking and quality management, not much work is mentioned regarding its use in maintenance performance management. Yet, recent literature underscores the strategic importance of performance measurement as a means of evaluating the effectiveness of implemented maintenance strategies. This paper adapts the Hoshin kanri technique for strategic maintenance performance management. The tool's applicability is demonstrated through the case study of an edible oil processing facility. The technique proposes a structure for; aligning strategic objectives to key performance indicators at the shop floor, setting performance targets and implementing improvement actions. Moreover, the technique is user intuitive and involves personnel at all levels in the organization.

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“…Like other manufacturing functions, performance measurement is important in managing the maintenance function (Muchiri et al, 2011). As noted by Galar et al (2011), organizations that use maintenance indicators in exchange achieve benefits which include: increased life and availability of equipment, improved product quality, reduced costs of breakdowns and spare parts inventory, and therefore reduction of overall maintenance cost. In addition, performance measures provide an important link between the strategies and management action and thus support implementation and execution of improvement initiatives (Neely et al, 2005).…”

Section: Maintenance Performance Measurementmentioning

confidence: 99%

The role of quality management activities in achieving high performance of maintenance processes

Maletič

Gomišček

2013

IJSEAM

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In today's highly competitive environment maintenance, quality, and productivity are essentially related components and very important operational issues for a modern, successful, economic, and profitable production system. The focal point in this paper emerges from the lack of understanding how various quality management approaches and practices can contribute to the overall maintenance performance. The aim of this study is therefore, to define the impact of quality management practices on maintenance performance. The questionnaire survey was carried out among Slovenian organizations in order to address the research problem. Several statistical analysis methods including correlation analysis as well as regression analysis are utilized to accomplish the objective of this study. Results of the study indicate that quality management practices incorporated into maintenance processes have positive impact on maintenance performance. We conclude that these results can benefit contribute to organizations seeking for an approach how to improve maintenance performance. This study also contributes to the literature by providing an insight into deployment of quality management practices into maintenance processes.

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Maintenance metrics: A hierarchical model of balanced scorecard

Cited by 21 publications

References 5 publications

Measuring Human Factors in Maintenance: A Literature Review

Measuring Human Factors in Maintenance: A Literature Review

Hoshin kanri: a strategic approach to maintenance performance management

The role of quality management activities in achieving high performance of maintenance processes

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