M-commerce adoption in Chinese family businesses: does IT investment matter?

Hooi, Lai Wan

doi:10.1108/apjba-01-2022-0024

Cited by 2 publications

(3 citation statements)

References 79 publications

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“…Rana et al (2019) use TOE to explore m-commerce adoption in SMEs, confirming critical determinants like perceived cost, inconvenience of use, perceived risk, compatibility issues, lack of technology knowledge, privacy and security concerns, forced changes to business strategy, lack of customer trust, unawareness of benefits and lack of external pressure. Hooi (2022) investigate m-commerce adoption in family businesses using perceived strategic value and antecedents of m-commerce, identifying determinants such as operational support, managerial productivity, strategic decision aids, organizational readiness, external context and m-commerce competence. Table 2 summarizes these studies.…”

Section: Literature Reviewmentioning

confidence: 99%

“…This study concentrates on business-to-customer m-commerce, therefore, a service-focused m-commerce definition is adopted. From this perspective, mcommerce is simply about buying and selling of goods and services through wireless handheld devices such as cellular phones and personal digital assistants (Chau et al, 2020;Hooi, 2022). This is a broad definition of m-commerce that includes communication, transactions and different value-added services using various kinds of mobile terminals (Paavilainen, 2002;McLean et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

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SEM-neural network analysis for mobile commerce adoption in Vietnamese small and medium-sized enterprises

Chau,

Deng,

Tay

2024

JABS

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Purpose Understanding the adoption of m-commerce in small and medium-sized enterprises (SMEs) is critical for their sustainable development. This study aims to investigate the adoption of m-commerce in Vietnamese SMEs, leading to the identification of the critical determinants and their relative importance for m-commerce adoption. Design/methodology/approach An integrated model is developed by combining the diffusion of innovation theory and the technology–organization–environment framework. Such a model is then tested and validated using structural equation modeling and artificial neural networks in analyzing the survey data. Findings The study indicates that perceived security is the most critical determinant for m-commerce adoption. It further shows that customer pressure, perceived compatibility, organizational innovativeness, perceived benefits, managers’ IT knowledge, government support and organizational readiness all play a critical role in the adoption of m-commerce in Vietnamese SMEs. Practical implications The findings of this study can lead to the formulation of better strategies and policies for promoting the adoption of m-commerce in Vietnamese SMEs. Such findings are also of practical significance for the diffusion of m-commerce in SMEs in other developing countries. Originality/value To the best of the authors’ knowledge, this is the first attempt to explore the adoption of m-commerce in Vietnamese SMEs using a hybrid approach. The application of this approach can lead to better understanding of the relative importance of the critical determinants for the adoption of m-commerce in Vietnamese SMEs.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

SEM-neural network analysis for mobile commerce adoption in Vietnamese small and medium-sized enterprises

Chau,

Deng,

Tay

2024

JABS

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“…This means that the value and creative ability of the market and customers can only be obtained by stimulating and relying on the autonomous participation of employees within the enterprise (Su, Sun, & Zhao, 2022). However, there are very few small and medium-sized family enterprises with such capabilities in China (Hooi, 2022). Many private family entrepreneurs believe that the market value of Chinese companies and the opportunities and development of the market are the most important things rather than the company's customers and market creativity (Kogut & Mejri, 2022).…”

Section: Introductionmentioning

confidence: 99%

The Mediator Role of Job Satisfaction (JS) Among the Relationship Between Electronic Human Resource Management (E - HRM), Employee Performance (EP), and Organizational Commitment (OC)in Family-Owned Small Middle Enterprises (SMEs)in China

Chen¹,

Liu²,

Song³

2023

FBEM

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Purpose – This study explores the relationship between IVs [Electronic Human Resource Management (E - HRM) and Employee Performance (EP)], MV: Job Satisfaction (JS) and Organizational Commitment (OC) is the focus in the context among Small and Medium-sized (SEMs)Family Enterprises in China. Design/methodology/approach – 150 samples can be collected from Small and Medium-sized (SEMs) Family Enterprises in China by utilizing the convenience sampling method. And analyzing method in this study, the quantitative method can be selected by adopting IBMSPASS and PLS-SEM. Findings – Both E-HRM (β=0.380, p<0.01) and EP (β=0.545, p<0.01) have a significant positive impact on Job Satisfaction (JS). Job Satisfaction (JS) is an important factor affecting Organizational Commitment (OC). Job Satisfaction (JS) was included in the proposed model as an intermediary variable. Research limitations/implications – the moderating role of JS in the relationship between IVs (E - HRM, EP) and OC was studied using quantitative methods. The research background and research data are limited to small and medium-sized family enterprises and employees in China. Originality/value – By studying the relationship between IVs (E - HRM and EP), MV (JS), and OC, this paper will help to better understand how different E - HRM and EP affect JS, and how JS affects employees For corporate OC's. With the increasing market competition and rising labor costs in China, improving employees' OC for enterprises may be an important means to cope with future competition.

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M-commerce adoption in Chinese family businesses: does IT investment matter?

Cited by 2 publications

References 79 publications

SEM-neural network analysis for mobile commerce adoption in Vietnamese small and medium-sized enterprises

SEM-neural network analysis for mobile commerce adoption in Vietnamese small and medium-sized enterprises

The Mediator Role of Job Satisfaction (JS) Among the Relationship Between Electronic Human Resource Management (E - HRM), Employee Performance (EP), and Organizational Commitment (OC)in Family-Owned Small Middle Enterprises (SMEs)in China

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