Looking Through the Patients’ Eyes

Abstract

Objective:Patient satisfaction is a personal evaluation of health-care services that is often used as an indicator of quality of care. The aim of this study was to identify aspects of hospital care that affect patient satisfaction by examining the structural and convergent validity of an in-house questionnaire.Methods:The sample consisted of 3320 patients discharged from an Italian public hospital. The questionnaire included items exploring communication with nurses and physicians, pain management, quality of accommodation, and discharge information. Data were analyzed using the Rasch model.Results:From the patients’ perspective, the number of response options was excessive and the questionnaire proved to have both medical and accommodation dimensions. Patients, on average, gave higher satisfaction scores to the medical dimension over the accommodation dimension. Higher satisfaction was associated with kindness and courtesy of the nursing staff, doctors’ courtesy, and the quality of bed linen.Conclusion:The results support the administration of the questionnaire but suggest change in the hospital’s analytical procedures in order to match the drivers of satisfaction as seen by the patients.

Validation of the Italian version of the spirituality and spiritual care rating scale (SSCRS‐ita)

“…The variables described in the subscale “spiritual care” seem to identify the main concepts characterizing spiritual care, such as listening skills, time management, respect for privacy and dignity, as well as evidence of qualities such as kindness and care for the person being cared for; these results, moreover, are in line with other contemporary work (Carretta et al., 2017; Karaca & Durna, 2019) who have identified them as key elements in patient satisfaction.…”

A third-party investigation of inpatient satisfaction with a tertiary hospital in People’s Republic of China

“…The cognition of patients, their psychological and emotion state, the prevalence of stress and the current tension in the doctor–patient relationship will have an irrational impact on evaluation of the medical services received. 8 , 9 …”