Logistics aspects of goods home delivery: The case of Amazon company

Aćimović, Slobodan; Mijušković, Veljko M.; Milošević, Nikola

doi:10.5937/markt2001003a

Cited by 2 publications

(2 citation statements)

References 10 publications

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“…With recent developments in online shopping and e-commerce (electronic commerce), numerous business opportunities in home delivery logistics have emerged (Aćimović et al , 2020). Home delivery logistics (or “door-to-door” services) in e-retail (electronic retail) is a type of business-to-consumer service in which a logistics company is hired by a sender to transport an item to a recipient.…”

Section: Introductionmentioning

confidence: 99%

Using importance–performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services

Chia

et al. 2021

IJLM

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PurposeThe purpose of the study is to clarify the quality of home delivery logistics services from the perspectives of customers and provide insight to aid the prioritization of service quality improvements and guide managerial strategic planning.Design/methodology/approachThe study used a three-dimensional model that integrated Kano model, goal difficulty (GD) and importance–performance analysis (IPA) for investigating service quality aspects emphasized by customers and determine which attributes should be prioritized according to an enterprise's resource and capability constraints. Data were collected through questionnaires administered to the customers and managers of five primary home delivery logistics service enterprises and six small to medium-sized enterprises in Taiwan. Improving the quality of home delivery logistics services has become of increased interest for enterprises.FindingsThe three most important attributes, ranked in order of priority for improvement, were the protection of customers' personal information, delivery of products without damage and reasonable compensation standards for product damage. The study concludes that enterprises should prioritize the improvement of these attributes. Implications, detailed explanations and directions for further investigations are also proposed.Originality/valueThe study discusses the importance and relevant satisfaction levels of service quality attributes from the perspective of customers while also considering the limitations of companies' resources and capabilities. The results indicate that the method can be used to identify service quality attributes of home delivery logistics and formulate strategies for enhancing customer satisfaction.

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Section: Introductionmentioning

confidence: 99%

Using importance–performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services

Chia

et al. 2021

IJLM

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“…Slobodan Aćimović et al pointed out that Amazon keeps on improving its logistics performance. Amazon try their best to build a fast,reliable, and cost-saving delivery system with repeated transactions taking place among customers which are rising year by year [4].…”

Section: Related Researchmentioning

confidence: 99%

Amazon’s business strategies analysis--through financial statements and financial ratios analysis

Liu¹

2022

BCPBM

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Amazon is a multinational American technology corporation which focuses on e-commerce artificial intelligence etc, and has now gradually become the world’s largest online marketplace for multiple product categories. Amazon has also expanded its business to other fields of science and technology and has developed a wide range of subsidiaries worldwide. This paper will discuss about how Amazon reaches such an unbelievable and rapid success and what strategies does Amazon use to achieve its goal. Qualitative and quantitative research methods have been used, through summarizing some previous related researches and analyzing Amazon’s last three years’ financial statements and ratios. As a result, Amazon will maintain its leadership position, and its customer-centric strategy, cost leadership strategy, differentiation strategy and so on will make a great contribution to its success. But under the effect of COVID-19, Amazon has to adapt some of its strategies to reduce the adverse effect of it. This report will focus on Amazon’s current three years’ annual report(from 2019 to 2021) and calculate three years’ financial ratios and analyse its business strategies in various aspect.

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Logistics aspects of goods home delivery: The case of Amazon company

Cited by 2 publications

References 10 publications

Using importance–performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services

Using importance–performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services

Amazon’s business strategies analysis--through financial statements and financial ratios analysis

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