Living in a wildfire: The relationship between crisis management and community resilience in a tourism-based destination

Cartier, Elizabeth A.; Taylor, Lorraine L.

doi:10.1016/j.tmp.2020.100635

Cited by 53 publications

(56 citation statements)

References 22 publications

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“…These words reflect the strategies for dealing with social problems, including psychological problems and unemployment in crisis. Community (246) was also identified from text mining, consistent with Cartier and Taylor (2020).…”

Section: Resultsmentioning

confidence: 72%

“…Several crisis management approaches have been applied in the tourism and hospitality industry, including the life cycle approach, crisis management strategy approach and the comprehensive approach. Although various stakeholders have been identified in the practice of crisis management, such as government (Melly and Hanrahan, 2020), communities (Nguyen et al , 2017), employees (Cartier and Taylor, 2020) and tourists (Wen et al , 2020), a holistic framework of crisis management is still lacking. Therefore, this study is designed to develop a holistic crisis management framework from a stakeholder’s perspective by adopting text mining and content analysis techniques.…”

Section: Introductionmentioning

confidence: 99%

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A dynamic model of crisis management from a stakeholder perspective: the case of COVID-19 in China

Zhang

Hua

et al. 2021

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Purpose This study aims to develop a holistic and dynamic model that governs the various relationships among the critical factors of crisis management from a stakeholder perspective in the context of China’s COVID-19 epidemic outbreak. Design/methodology/approach Data were collected from 731 textual sources, and the text mining technique identified the themes of a holistic crisis management model. Then, content analysis was applied to reveal in-depth insights into the themes. Findings From a stakeholder perspective, the model comprises six elements: political environment, economic environment, technology, social environment, health and science and international relationships, which relate significantly to four procedural actions: prevention, response, recovery and adaptation. The overlapping stages and situational dynamic mechanisms of the process are another two new major findings of this study; learning and preparing are threaded throughout the whole dynamic process. Practical implications Hospitality stakeholders are advised to collaborate under the guidance of the dynamic crisis management model and adopt high-technology tools for the industry’s recovery management. Developing a new business model and marketing strategy is a useful approach to face similar crisis management challenges in the future. Originality/value This paper fills an existing research gap by presenting a health-related crisis management model that can be used to evaluate the dynamic process of collaborations among stakeholders in coping with external challenges forced upon the hospitality industry.

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Section: Resultsmentioning

confidence: 72%

Section: Introductionmentioning

confidence: 99%

A dynamic model of crisis management from a stakeholder perspective: the case of COVID-19 in China

Zhang

Hua

et al. 2021

View full text Add to dashboard Cite

show abstract

“…The interest of human agency and its role in SES dynamics is gaining momentum [64][65][66]. In the context of tourism, recently published works study resilience at the community level from an individual/household approach [67,68], as well as a collective point of view [56,[69][70][71][72][73][74]. These studies consider human agency from two theoretical perspectives, viz.…”

Section: Sess and Resilience At The Community Levelmentioning

confidence: 99%

Governance, Community Resilience, and Indigenous Tourism in Nahá, Mexico

Espeso-Molinero

Alfonso

2020

Sustainability

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Employing resilience as the theoretical and methodological framework and focusing on governance, this long-term anthropological study analyzes the socio-ecological system of a small indigenous community, with community-based tourism development. After 10 years of ethnographic and participatory work with the Lacandon Maya of Nahá, Mexico, our anthropological research explores the complexities of community governance and its role in protecting the socio-ecological system. The processes of land restitution initiated by the Mexican government and the arrival of migrants from different ethnic groups in the surrounding areas have resulted in significant socio-ecological adjustments being made at the community level. A self-regulated governance system is evaluated to understand the drivers and variables that generated vulnerabilities in the system, as well as the factors that fostered resilience in the establishment of the Nahá’s Natural Protected Area of Flora and Fauna. Our results show that although the current Lacandon political organization is fairly recent, pressures from neighboring communities have fostered resilience responses. To protect their space from such pressures, the Lacandon, convinced of their ethnic legitimacy as guardians of the Lacandon Jungle, have internalized the official political-environmentalist discourse. This role has had critical implications for the birth and development of the Indigenous tourism system.

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“…Maintaining the public-facing image and timely communications with academic communities becomes a dominant concern during crisis, and the effect of Covid-19 will necessitate a long road to recovery for the performing arts industries, including the actor training conservatoire sector. The perception of how successfully this crisis is managed can reflect the efficacy of the procedures enacted and magnify the frailties of processes and systems in place [6]. As the circumstances of a crisis are dynamic and multi-layered [7], the integrated communication with stakeholders is vital, as outcomes of actions taken do not take effect in isolation but interconnect due to the complex structures of organisations and communities [6], making defined tasks difficult to determine and measure in terms of success.…”

Section: Introductionmentioning

confidence: 99%

“…The perception of how successfully this crisis is managed can reflect the efficacy of the procedures enacted and magnify the frailties of processes and systems in place [6]. As the circumstances of a crisis are dynamic and multi-layered [7], the integrated communication with stakeholders is vital, as outcomes of actions taken do not take effect in isolation but interconnect due to the complex structures of organisations and communities [6], making defined tasks difficult to determine and measure in terms of success.…”

Section: Introductionmentioning

confidence: 99%

Crisis Management in Higher Education in the Time of Covid-19: The Case of Actor Training

McNamara

2021

Education Sciences

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The impact of Covid-19 placed Higher Education leadership in a state of crisis management, where decision making had to be swift and impactful. This research draws on ethea of mindfulness, actor training techniques, referencing high-reliability organisations (HRO). Interviews conducted by the author with three leaders of actor training conservatoires in Higher Education institutions in Australia, the UK and the USA reflect on crisis management actions taken in response to the impact of Covid-19 on their sector, from which high-frequency words are identified and grouped thematically. Reflecting on these high-frequency words and the thematic grouping, a model of mindful leadership is proposed as a positive tool that may enable those in leadership to recognise and respond efficiently to wider structural frailties within Higher Education, with reference to the capacity of leaders to operate with increased mindfulness, enabling a more resilient organisation that unlocks the locus of control.

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Living in a wildfire: The relationship between crisis management and community resilience in a tourism-based destination

Cited by 53 publications

References 22 publications

A dynamic model of crisis management from a stakeholder perspective: the case of COVID-19 in China

A dynamic model of crisis management from a stakeholder perspective: the case of COVID-19 in China

Governance, Community Resilience, and Indigenous Tourism in Nahá, Mexico

Crisis Management in Higher Education in the Time of Covid-19: The Case of Actor Training

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