Linking government social media usage to public perceptions of government performance: an empirical study from China

Public Communication of Local Government Leaders: A Case Study of Three Major Governors in Indonesia

“…In the tweet intensity data above, it is following research conducted by [ 4 – 6 ]; and [ 7 ], that the use of social media government can engage citizens, build public trust in public institutions, empower citizens, provide significant insights, and strengthen transparency. In the study [ 4 ] , online openness, mood, the activity level on social media, and interactivity provided by local government websites were considered essential to citizen engagement.…”

“…Also, it vowed to create an environment that empowered people to be more involved in government activities [ 5 ]. In 2015, the China Cyberspace Administration Office issued statements on the central government's social media strategy and the commitment of the government's social media function, namely censoring government information, engaging with people, reacting to popular perception, and supporting public services [ 7 ]. The key findings from [ 10 ] also found: (1) the significant influence of disaster information came from the probability of participants requesting additional disaster data from the newspapers, local government websites, and federal government websites; (2) respondents defined the most crucial intention to link immediately to the disaster via offline interpersonal forms rather than online organizational and personal forms; and (3) if requested by the government, participants reported a firm intention to relocate.…”

“…Understanding the value of government perceived by a government service through social media and social media synchronicity under government services' characteristics can provide significant insight into the government's social media [ 6 ]. Experts claim that designing a social media strategy will help governments reinforce accountability policies or promote a transparent government picture to the public [ 7 ]. In this research, the authors will discuss social media use by the government through the Twitter accounts of @aniesbaswedan, @ganjarpranowo and @ridwankamil with indicators: empowering citizens, building public trust in public institutions, citizen engagement, providing significant insights, and strengthening transparency.…”

“…The indicators in this paper are a collection of indicators that the authors took from previous studies: engaging citizens and strengthening transparency [ 4 ], empowering citizens [ 5 ], building public trust in public institutions [ 6 ], and providing significant insights [ 7 ]. As far as the quest of the previous studies is concerned.…”

“…The authors have not found @aniesbaswedan, @ganjarpranowo, and @ridwankamil's social media use on Twitter with indicators: inspiring people, building public trust in public institutions, engaging citizens, providing valuable insights, and reinforcing accountability in a single research paper. Therefore, the authors refer more to studies [ 4 , 5 , 6 ]; and [ 7 ] to compile a paper on the official Twitter accounts of the three governors with the indicators above.…”